BetMGM
Senior Manager, Technology Implementation (Workfront)
BetMGM, New York, New York, United States
Senior Manager, Technology Implementation (Workfront)
Join to apply for the
Senior Manager, Technology Implementation (Workfront)
role at
BetMGM .
About Us We are BetMGM, a partnership between MGM Resorts International and Entain Group, revolutionizing sports betting and online gaming in the United States. With brands such as BetMGM Sportsbook, Borgata Online, Party Casino and Party Poker, we aim to bring our ideas into action and deliver the best quality gaming platforms. We were recognized as one of Glassdoor’s “Best Places to Work” and foster a culture of empathy, inclusivity, and collaboration.
We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a distinct part in achieving our company’s goals. We strive to create an environment where our employees feel valued, heard, and encouraged to bring their authentic selves to work. We build products and workplaces that reflect the communities we serve, approach work fearlessly, take responsibility when we make mistakes, and “ante‑up” again. We play to win, and we are all‑in together.
About the Role The Senior Manager of Technology Implementation is responsible for driving the successful delivery, optimization, and adoption of enterprise workflow and productivity tools across the organization. Initially, the focus will be on leading a company‑wide implementation of Adobe Workfront, while also aligning tool strategy to business objectives, consolidating overlapping tools, and establishing scalable processes to enhance cross‑functional collaboration.
The role promotes standardized documentation, prioritizes and assigns Technology Implementation requests, coordinates maintenance of the Technology knowledge‑base solution and documentation procedures, maintains vendor relationships with enterprise tool providers, and collaborates with stakeholders to produce required Technology documentation and communications. It also collects the Technology Implementation team’s updates and presents key project highlights to the Technology department and BetMGM Executive team.
Responsibilities
Lead the Workfront implementation program by managing consultant resources and project stakeholders to ensure scope, timelines, and budget are adhered to and provide regular project updates to management and stakeholders.
Oversee initiatives to improve existing enterprise tool workflows in ServiceNow, SharePoint, Confluence, JIRA, etc.
Develop a Workfront support structure to address business stakeholder inquiries and requests.
Serve as the first point of escalation for initiative roadblocks and/or risks.
Manage a Technology Implementation team by prioritizing and assigning tech initiatives and tasks, and providing support and guidance throughout initiatives.
Review and finalize work products such as user guides, business communications, and process documents to ensure quality standards are met.
Optimize tool rollouts by developing and/or coordinating rollout communications and training material to relevant stakeholders.
Maintain enterprise tools and Technology knowledge bases by meeting with stakeholders regularly to ensure tool configuration and documentation align with business strategy.
Align with the Director of Technology Strategy and Transformation to understand strategic needs of the business and IT department and incorporate them into the Technology Implementation priorities.
Act as the department lead when the Director of Technology Strategy and Transformation is unavailable by attending meetings, providing updates to senior leadership, and managing team members when needed.
Provide direct line management by setting performance objectives and coaching to ensure objectives are met.
Leverage data to create KPIs and dashboards to increase business visibility into overall Technology department performance and IT project performances.
Qualifications
Experience working on a Workfront implementation initiative is required.
5+ years of experience managing a team in a fast‑paced environment.
Ability to inspire via superior communication & interpersonal skills are required; experience communicating with executive teams is preferred.
Demonstrated ability to deliver autonomously within provided timelines by scoping initiatives and developing a comprehensive project schedule.
Proven leadership experience, especially in building, leading, and motivating teams.
Expertise and success in resource optimization and reporting.
Experience rolling out enhancements to enterprise tools that promote workflow efficiencies.
Ability to work across cultures and locations, driving team cohesion and effectiveness.
Demonstrated ability to partner with a wide range of stakeholders including vendors, regulators, partners, and third parties.
Experience using Smartsheet, Microsoft Project, ServiceNow, Trello, etc. to optimize team efficiency.
Experience working alongside global stakeholders.
Bachelor’s or advanced degree in business or technology is preferred, but not required.
Experience in gaming, hospitality, retail or similar industry preferred.
PMP certification is desired, but not required.
The annual salary range for this position is $136,000 to $181,000. Factors that may affect starting pay within this range include geography, skills, education, experience, and other qualifications of the successful candidate. This position is also eligible for a performance‑based bonus plan.
Gaming Compliance & Licensing Requirements As an online gaming company, BetMGM is required to comply with state gaming regulations, which include licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, though certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure when required may result in termination of employment. Please note that the licensing process includes comprehensive background checks that may include a review of criminal records, financial history, and personal background verification.
In addition, candidates must comply with and support the company's responsible gambling policies, procedures, and initiatives.
About Our Culture
Believe in Your Game
– Take your shot! There’s a freedom to explore ideas usually only start‑ups are lucky enough to experience.
Backed by the Best
– With our expertise—merged with that of our world‑class investors—we have the opportunity to take this business, and ourselves, farther than anyone has ever imagined.
Do What’s Right
– We operate with clarity and simplicity, always doing the right thing by our customers and each other, standing shoulder to shoulder every day.
Hustle Hard
– Our combined commitment and ambition is what drives us to create some of the most innovative products in the industry.
What We Offer
Medical, Dental, Vision
Life Insurance
Commuter Benefits
Paid Time Off
Holidays
Employee Resource Groups
More!
Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job‑related factors permitted by law. The position is also eligible for an annual bonus.
Equal Opportunity Employer BetMGM LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination‑free work environment, fostering a culture of inclusivity, belonging and equal opportunity for all employees and applicants. We understand that each card in the deck plays a unique role in accomplishing our company goals, and we are committed to an inclusive culture that empowers employees to thrive in meaningful careers. If your experience looks a little different from what we’ve identified and you think you’ve got what it takes, we’d love to learn more about you.
If you need assistance or accommodation with your application due to a disability, you may contact us at recruitment@betmgm.com.
This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time.
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Senior Manager, Technology Implementation (Workfront)
role at
BetMGM .
About Us We are BetMGM, a partnership between MGM Resorts International and Entain Group, revolutionizing sports betting and online gaming in the United States. With brands such as BetMGM Sportsbook, Borgata Online, Party Casino and Party Poker, we aim to bring our ideas into action and deliver the best quality gaming platforms. We were recognized as one of Glassdoor’s “Best Places to Work” and foster a culture of empathy, inclusivity, and collaboration.
We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a distinct part in achieving our company’s goals. We strive to create an environment where our employees feel valued, heard, and encouraged to bring their authentic selves to work. We build products and workplaces that reflect the communities we serve, approach work fearlessly, take responsibility when we make mistakes, and “ante‑up” again. We play to win, and we are all‑in together.
About the Role The Senior Manager of Technology Implementation is responsible for driving the successful delivery, optimization, and adoption of enterprise workflow and productivity tools across the organization. Initially, the focus will be on leading a company‑wide implementation of Adobe Workfront, while also aligning tool strategy to business objectives, consolidating overlapping tools, and establishing scalable processes to enhance cross‑functional collaboration.
The role promotes standardized documentation, prioritizes and assigns Technology Implementation requests, coordinates maintenance of the Technology knowledge‑base solution and documentation procedures, maintains vendor relationships with enterprise tool providers, and collaborates with stakeholders to produce required Technology documentation and communications. It also collects the Technology Implementation team’s updates and presents key project highlights to the Technology department and BetMGM Executive team.
Responsibilities
Lead the Workfront implementation program by managing consultant resources and project stakeholders to ensure scope, timelines, and budget are adhered to and provide regular project updates to management and stakeholders.
Oversee initiatives to improve existing enterprise tool workflows in ServiceNow, SharePoint, Confluence, JIRA, etc.
Develop a Workfront support structure to address business stakeholder inquiries and requests.
Serve as the first point of escalation for initiative roadblocks and/or risks.
Manage a Technology Implementation team by prioritizing and assigning tech initiatives and tasks, and providing support and guidance throughout initiatives.
Review and finalize work products such as user guides, business communications, and process documents to ensure quality standards are met.
Optimize tool rollouts by developing and/or coordinating rollout communications and training material to relevant stakeholders.
Maintain enterprise tools and Technology knowledge bases by meeting with stakeholders regularly to ensure tool configuration and documentation align with business strategy.
Align with the Director of Technology Strategy and Transformation to understand strategic needs of the business and IT department and incorporate them into the Technology Implementation priorities.
Act as the department lead when the Director of Technology Strategy and Transformation is unavailable by attending meetings, providing updates to senior leadership, and managing team members when needed.
Provide direct line management by setting performance objectives and coaching to ensure objectives are met.
Leverage data to create KPIs and dashboards to increase business visibility into overall Technology department performance and IT project performances.
Qualifications
Experience working on a Workfront implementation initiative is required.
5+ years of experience managing a team in a fast‑paced environment.
Ability to inspire via superior communication & interpersonal skills are required; experience communicating with executive teams is preferred.
Demonstrated ability to deliver autonomously within provided timelines by scoping initiatives and developing a comprehensive project schedule.
Proven leadership experience, especially in building, leading, and motivating teams.
Expertise and success in resource optimization and reporting.
Experience rolling out enhancements to enterprise tools that promote workflow efficiencies.
Ability to work across cultures and locations, driving team cohesion and effectiveness.
Demonstrated ability to partner with a wide range of stakeholders including vendors, regulators, partners, and third parties.
Experience using Smartsheet, Microsoft Project, ServiceNow, Trello, etc. to optimize team efficiency.
Experience working alongside global stakeholders.
Bachelor’s or advanced degree in business or technology is preferred, but not required.
Experience in gaming, hospitality, retail or similar industry preferred.
PMP certification is desired, but not required.
The annual salary range for this position is $136,000 to $181,000. Factors that may affect starting pay within this range include geography, skills, education, experience, and other qualifications of the successful candidate. This position is also eligible for a performance‑based bonus plan.
Gaming Compliance & Licensing Requirements As an online gaming company, BetMGM is required to comply with state gaming regulations, which include licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, though certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure when required may result in termination of employment. Please note that the licensing process includes comprehensive background checks that may include a review of criminal records, financial history, and personal background verification.
In addition, candidates must comply with and support the company's responsible gambling policies, procedures, and initiatives.
About Our Culture
Believe in Your Game
– Take your shot! There’s a freedom to explore ideas usually only start‑ups are lucky enough to experience.
Backed by the Best
– With our expertise—merged with that of our world‑class investors—we have the opportunity to take this business, and ourselves, farther than anyone has ever imagined.
Do What’s Right
– We operate with clarity and simplicity, always doing the right thing by our customers and each other, standing shoulder to shoulder every day.
Hustle Hard
– Our combined commitment and ambition is what drives us to create some of the most innovative products in the industry.
What We Offer
Medical, Dental, Vision
Life Insurance
Commuter Benefits
Paid Time Off
Holidays
Employee Resource Groups
More!
Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job‑related factors permitted by law. The position is also eligible for an annual bonus.
Equal Opportunity Employer BetMGM LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination‑free work environment, fostering a culture of inclusivity, belonging and equal opportunity for all employees and applicants. We understand that each card in the deck plays a unique role in accomplishing our company goals, and we are committed to an inclusive culture that empowers employees to thrive in meaningful careers. If your experience looks a little different from what we’ve identified and you think you’ve got what it takes, we’d love to learn more about you.
If you need assistance or accommodation with your application due to a disability, you may contact us at recruitment@betmgm.com.
This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time.
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