Forerunner
Location : New York City, San Francisco Bay Area, Portland Maine, or Remote USA.
About the Position : Customer Success Team Lead, manage senior Customer Success Managers, drive retention, expansion, coach the team, deliver value to government partners.
Key Responsibilities :
Lead and manage a team of senior CSMs responsible for Forerunner’s most strategic accounts.
Drive team performance toward ARR retention and customer health targets.
Conduct regular 1:1s to review progress, identify development opportunities, and proactively manage performance.
Own reporting and forecasting for renewal, expansion, and health metrics.
Maintain a small portfolio of strategic accounts to stay connected to customer needs.
Partner with Sales, Product, Implementation, and RevOps to ensure seamless delivery and long‑term success.
Support hiring, onboarding, and training of new CSMs.
Coaching & Development :
Build a culture of accountability, growth, and shared success.
Provide consistent coaching, mentoring, and career development opportunities for your team.
Partner with RevOps, Product, and Marketing to improve playbooks, enablement, onboarding, and ongoing education.
Customer Management & Strategy :
Monitor customer health, identify risks or opportunities, and take proactive steps to ensure long‑term success.
Collaborate with Marketing and Product to surface customer stories, feedback, and insights that shape the roadmap.
About You :
Seasoned customer success professional who thrives on building relationships and managing teams, driving strategic outcomes across complex portfolios, and balancing data‑driven management with empathy.
Qualifications :
8+ years in Customer Success or Account Management in a SaaS or technology company, ideally managing enterprise or government clients.
Prior experience managing or mentoring a team of CSMs or similar customer‑facing roles.
Strong understanding of ARR‑based success metrics, customer health frameworks, and renewal/expansion motions.
Analytical and data‑oriented; translate customer insights and health indicators into actionable strategies.
Excellent communication and interpersonal skills — inspire confidence and collaboration across teams.
Passionate about using technology to empower government organizations and improve civic outcomes.
Location & Compensation :
Location: NYC, SF, Portland ME, or Remote USA.
Salary range: $130,000 – $150,000; OTE $175,000 – $215,000.
Benefits :
Mission‑driven, collaborative team culture.
Flexible schedules; national team.
Competitive compensation, comprehensive health coverage, quarterly wellness reimbursement.
Equal Employment Opportunity :
Forerunner is an equal‑opportunity employer committed to diversity and inclusion. We do not discriminate on the basis of any protected group status under any applicable law.
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About the Position : Customer Success Team Lead, manage senior Customer Success Managers, drive retention, expansion, coach the team, deliver value to government partners.
Key Responsibilities :
Lead and manage a team of senior CSMs responsible for Forerunner’s most strategic accounts.
Drive team performance toward ARR retention and customer health targets.
Conduct regular 1:1s to review progress, identify development opportunities, and proactively manage performance.
Own reporting and forecasting for renewal, expansion, and health metrics.
Maintain a small portfolio of strategic accounts to stay connected to customer needs.
Partner with Sales, Product, Implementation, and RevOps to ensure seamless delivery and long‑term success.
Support hiring, onboarding, and training of new CSMs.
Coaching & Development :
Build a culture of accountability, growth, and shared success.
Provide consistent coaching, mentoring, and career development opportunities for your team.
Partner with RevOps, Product, and Marketing to improve playbooks, enablement, onboarding, and ongoing education.
Customer Management & Strategy :
Monitor customer health, identify risks or opportunities, and take proactive steps to ensure long‑term success.
Collaborate with Marketing and Product to surface customer stories, feedback, and insights that shape the roadmap.
About You :
Seasoned customer success professional who thrives on building relationships and managing teams, driving strategic outcomes across complex portfolios, and balancing data‑driven management with empathy.
Qualifications :
8+ years in Customer Success or Account Management in a SaaS or technology company, ideally managing enterprise or government clients.
Prior experience managing or mentoring a team of CSMs or similar customer‑facing roles.
Strong understanding of ARR‑based success metrics, customer health frameworks, and renewal/expansion motions.
Analytical and data‑oriented; translate customer insights and health indicators into actionable strategies.
Excellent communication and interpersonal skills — inspire confidence and collaboration across teams.
Passionate about using technology to empower government organizations and improve civic outcomes.
Location & Compensation :
Location: NYC, SF, Portland ME, or Remote USA.
Salary range: $130,000 – $150,000; OTE $175,000 – $215,000.
Benefits :
Mission‑driven, collaborative team culture.
Flexible schedules; national team.
Competitive compensation, comprehensive health coverage, quarterly wellness reimbursement.
Equal Employment Opportunity :
Forerunner is an equal‑opportunity employer committed to diversity and inclusion. We do not discriminate on the basis of any protected group status under any applicable law.
#J-18808-Ljbffr