Texas Workforce Commission
Microsoft 365 Applications and Endpoint Admin (Austin)
Texas Workforce Commission, Austin, Texas, us, 78716
Microsoft 365 Applications and Endpoint Admin (Austin)
Join the Texas Workforce Commission’s IT team in Austin to maintain endpoint integrity, enforce compliance policies, and support secure infrastructure across the organization. This role bridges Tier 2 desktop operations and Tier 3 server operations support while providing advanced technical expertise and contributing to system-level administration and Microsoft 365 application governance.
Responsibilities
Provide high‑level technical support and resolve escalated issues from Tier 1–2 desktop and help‑desk support teams.
Administer and monitor Windows‑based systems, including patching, policy enforcement, and troubleshooting.
Enforce Intune configuration profiles and device compliance policies.
Support BitLocker encryption, endpoint telemetry, and software deployment via Company Portal.
Administer Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive), including user provisioning, license assignment, and troubleshooting.
Assist in the rollout and support of privileged access tools (e.g., Delinea).
Maintain system documentation, change logs, and audit readiness artifacts.
Respond to service requests and incidents with root‑cause analysis and resolution tracking.
Perform related duties as needed.
Qualifications
Bachelor’s degree in computer science or related field.
2 to 4 years of experience in system administration or advanced desktop support.
Proven ability to resolve complex technical issues and escalated appropriately.
Some knowledge of Windows OS, Intune, Azure AD, and PowerShell scripting.
Experience administering Microsoft 365 applications and managing user access.
Familiarity with security controls, least privilege models, and compliance frameworks.
Excellent documentation and communication skills.
Experience with system support tools and access controls.
Understanding of help‑desk support and system troubleshooting.
Ability to mentor Tier 1–2 support staff and field support technicians.
Contribute to knowledge‑base document development.
Compensation and Benefits
Family Friendly Certified Workplace
Competitive starting salary: $5,000.00 – $5,800.00/month
Defined Retirement Benefit Plan
Optional 401(k) and 457 accounts
Medical insurance
Paid time off, including vacation, sick, and family care leave
Additional benefits for active employees can be found at
https://www.ers.texas.gov/Active-Employees/Health-Benefits
How to Apply To be considered, complete a State of Texas Application for Employment and apply online at
www.workintexas.com
or on Taleo. The Texas Workforce Commission is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document upon hire.
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Responsibilities
Provide high‑level technical support and resolve escalated issues from Tier 1–2 desktop and help‑desk support teams.
Administer and monitor Windows‑based systems, including patching, policy enforcement, and troubleshooting.
Enforce Intune configuration profiles and device compliance policies.
Support BitLocker encryption, endpoint telemetry, and software deployment via Company Portal.
Administer Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive), including user provisioning, license assignment, and troubleshooting.
Assist in the rollout and support of privileged access tools (e.g., Delinea).
Maintain system documentation, change logs, and audit readiness artifacts.
Respond to service requests and incidents with root‑cause analysis and resolution tracking.
Perform related duties as needed.
Qualifications
Bachelor’s degree in computer science or related field.
2 to 4 years of experience in system administration or advanced desktop support.
Proven ability to resolve complex technical issues and escalated appropriately.
Some knowledge of Windows OS, Intune, Azure AD, and PowerShell scripting.
Experience administering Microsoft 365 applications and managing user access.
Familiarity with security controls, least privilege models, and compliance frameworks.
Excellent documentation and communication skills.
Experience with system support tools and access controls.
Understanding of help‑desk support and system troubleshooting.
Ability to mentor Tier 1–2 support staff and field support technicians.
Contribute to knowledge‑base document development.
Compensation and Benefits
Family Friendly Certified Workplace
Competitive starting salary: $5,000.00 – $5,800.00/month
Defined Retirement Benefit Plan
Optional 401(k) and 457 accounts
Medical insurance
Paid time off, including vacation, sick, and family care leave
Additional benefits for active employees can be found at
https://www.ers.texas.gov/Active-Employees/Health-Benefits
How to Apply To be considered, complete a State of Texas Application for Employment and apply online at
www.workintexas.com
or on Taleo. The Texas Workforce Commission is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document upon hire.
#J-18808-Ljbffr