KPMG US
Manager, IT Software Lifecycle & Vulnerability Remediation
KPMG US, Hartford, Connecticut, us, 06112
Manager, IT Software Lifecycle & Vulnerability Remediation
Join to apply for the Manager, IT Software Lifecycle & Vulnerability Remediation role at KPMG US. KPMG is known for being a great place to work and build a career, providing audit, tax and advisory services. Our growth is driven by delivering real results for clients and supported by an inclusive culture that encourages development and rewards excellence.
Responsibilities
Manage Agile squads in the end‑user computing estate, coaching contributors on proper methodologies to enhance burndown and velocity.
Collaborate with application owners, including planning and execution of upgrades, patches, replacements, decommissioning, and provide over‑the‑shoulder support for desktop systems when required to maintain system integrity and security.
Create and maintain documentation, including operational procedures, knowledge articles, user reference guides, and project plans; perform system health checks and create test plans and cases for new applications and tool offerings, recommending and implementing enhancements where needed.
Manage and enhance deployment schedules as needed; act as point of escalation for Level 3 support and major incidents, working with partners and vendors when needed to resolve complex technical issues.
Work with all business, engineering, operations, and support teams to provide direction and support, streamline processes, gain efficiencies, and enhance the overall user experience.
Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment.
Qualifications
Minimum five years of recent experience in leading Agile squads and managing second level or higher IT engineering or operations in a medium‑to‑large enterprise environment.
Agile certifications are a plus.
Strong knowledge of Jira, Windows 11, Mac OS, Linux, Hybrid Join, Co‑management, Intune Management, Entra, Active Directory, Group Policy, Virtualization (Citrix, VMWare), Bitlocker, Office Suite (M365), Browsers (Chrome, Edge, Firefox), SharePoint, PowerBI, SQL, Visio, PowerShell, ServiceNow, MEM/MECM/SCCM.
Solid understanding of software and vulnerability management concepts in a large enterprise.
Exceptional customer service skills with the ability to work with onshore & offshore business units and interact with individuals at all levels of responsibility and authority.
Strong verbal and written communication, problem solving, analytical, and independent judgment skills to support an environment driven by customer service and teamwork; ability to positively influence, mentor and be a credible source of knowledge to less experienced team members.
Must be authorized to work in the U.S. without the need for employment‑based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H‑1B, L‑1, TN, O‑1, E‑3, H‑1B1, F‑1, J‑1, OPT, CPT or any other employment‑based visa).
Benefits KPMG offers a comprehensive, competitive benefits package with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Our Total Rewards package includes medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well‑being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday.
Equal Opportunity Employer KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding KPMG’s compliance with federal, state and local recruitment and hiring laws.
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Responsibilities
Manage Agile squads in the end‑user computing estate, coaching contributors on proper methodologies to enhance burndown and velocity.
Collaborate with application owners, including planning and execution of upgrades, patches, replacements, decommissioning, and provide over‑the‑shoulder support for desktop systems when required to maintain system integrity and security.
Create and maintain documentation, including operational procedures, knowledge articles, user reference guides, and project plans; perform system health checks and create test plans and cases for new applications and tool offerings, recommending and implementing enhancements where needed.
Manage and enhance deployment schedules as needed; act as point of escalation for Level 3 support and major incidents, working with partners and vendors when needed to resolve complex technical issues.
Work with all business, engineering, operations, and support teams to provide direction and support, streamline processes, gain efficiencies, and enhance the overall user experience.
Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment.
Qualifications
Minimum five years of recent experience in leading Agile squads and managing second level or higher IT engineering or operations in a medium‑to‑large enterprise environment.
Agile certifications are a plus.
Strong knowledge of Jira, Windows 11, Mac OS, Linux, Hybrid Join, Co‑management, Intune Management, Entra, Active Directory, Group Policy, Virtualization (Citrix, VMWare), Bitlocker, Office Suite (M365), Browsers (Chrome, Edge, Firefox), SharePoint, PowerBI, SQL, Visio, PowerShell, ServiceNow, MEM/MECM/SCCM.
Solid understanding of software and vulnerability management concepts in a large enterprise.
Exceptional customer service skills with the ability to work with onshore & offshore business units and interact with individuals at all levels of responsibility and authority.
Strong verbal and written communication, problem solving, analytical, and independent judgment skills to support an environment driven by customer service and teamwork; ability to positively influence, mentor and be a credible source of knowledge to less experienced team members.
Must be authorized to work in the U.S. without the need for employment‑based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H‑1B, L‑1, TN, O‑1, E‑3, H‑1B1, F‑1, J‑1, OPT, CPT or any other employment‑based visa).
Benefits KPMG offers a comprehensive, competitive benefits package with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Our Total Rewards package includes medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well‑being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday.
Equal Opportunity Employer KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding KPMG’s compliance with federal, state and local recruitment and hiring laws.
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