Cambrae Business Strategies, Inc.
Computer User Support Specialist (Onsite, Secret Clearance)
Cambrae Business Strategies, Inc., Washington, District of Columbia, us, 20022
Computer User Support Specialist (Onsite, Secret Clearance)
Company:
Cambrae Business Strategies, Inc.
Location: Washington, D.C.
Job Type: Full-time
Position Summary Cambrae Business Strategies, Inc. recognized for consistently delivering excellent results to federal government and private sector clients, is seeking a
Computer User Support Specialist
to provide onsite IT support for the Secretary of the Air Force Office of Small Business Programs (SAF/SB). This position supports
Information Computer Support
tasks involving troubleshooting, system maintenance, ticketing, and digital content accuracy across official platforms.
Key Duties & Responsibilities
Provide daily technical support for computers, laptops, software applications, and user devices.
Maintain accurate inventory of hardware and software; update records biannually.
Coordinate workstation refreshes and ensure compliance with government network requirements.
Submit and track IT trouble tickets through government control center systems.
Maintain accuracy and updates across websites and social media platforms (LinkedIn, Facebook, Twitter).
Capture and consolidate IT system metrics; prepare weekly/quarterly reports for leadership.
Support administration of learning systems, email inquiry systems, and ticket tracking platforms.
Review incoming inquiries twice daily and assign appropriate actions within 24 hours.
Update EITDR information within 72 hours when required.
Maintain documentation and records using approved government file management procedures.
Qualifications
5+ years of IT support/helpdesk or system administration experience.
Experience with Windows OS, MS Office Suite, network troubleshooting, and ticketing systems.
Experience with website or social media content accuracy/compliance is preferred.
Strong customer service and communication skills.
Experience supporting government or headquarters-level environments is a plus.
Active Secret clearance required.
Must work onsite in Washington, D.C.
What We Offer
Comprehensive health, dental, vision, and life insurance plans.
Generous 401(k) matching contributions (up to 4%).
Paid time off, including federal holidays.
Training opportunities.
Opportunities for professional development and career growth.
Salary $100,000 - $107,000 a year
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Information Technology
Industries Business Consulting and Services
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Cambrae Business Strategies, Inc.
Location: Washington, D.C.
Job Type: Full-time
Position Summary Cambrae Business Strategies, Inc. recognized for consistently delivering excellent results to federal government and private sector clients, is seeking a
Computer User Support Specialist
to provide onsite IT support for the Secretary of the Air Force Office of Small Business Programs (SAF/SB). This position supports
Information Computer Support
tasks involving troubleshooting, system maintenance, ticketing, and digital content accuracy across official platforms.
Key Duties & Responsibilities
Provide daily technical support for computers, laptops, software applications, and user devices.
Maintain accurate inventory of hardware and software; update records biannually.
Coordinate workstation refreshes and ensure compliance with government network requirements.
Submit and track IT trouble tickets through government control center systems.
Maintain accuracy and updates across websites and social media platforms (LinkedIn, Facebook, Twitter).
Capture and consolidate IT system metrics; prepare weekly/quarterly reports for leadership.
Support administration of learning systems, email inquiry systems, and ticket tracking platforms.
Review incoming inquiries twice daily and assign appropriate actions within 24 hours.
Update EITDR information within 72 hours when required.
Maintain documentation and records using approved government file management procedures.
Qualifications
5+ years of IT support/helpdesk or system administration experience.
Experience with Windows OS, MS Office Suite, network troubleshooting, and ticketing systems.
Experience with website or social media content accuracy/compliance is preferred.
Strong customer service and communication skills.
Experience supporting government or headquarters-level environments is a plus.
Active Secret clearance required.
Must work onsite in Washington, D.C.
What We Offer
Comprehensive health, dental, vision, and life insurance plans.
Generous 401(k) matching contributions (up to 4%).
Paid time off, including federal holidays.
Training opportunities.
Opportunities for professional development and career growth.
Salary $100,000 - $107,000 a year
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Information Technology
Industries Business Consulting and Services
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