Truist
Fraud Specialist I – Truist
Join to apply for the Fraud Specialist I role at Truist.
Perform research and loss mitigation efforts across multiple intake channels to support Fraud Solution Service Delivery related cases and alerts. Research and analyze account activity to assess risk and make decisions in accordance with applicable corporate and departmental policies and procedures.
Essential Duties and Responsibilities
Analyze and decide Fraud Solution Service Delivery related cases or alerts.
Utilize banking systems to investigate and research all transactional information to ensure that Fraud Solution Service Delivery requirements are met.
Conduct client research.
Use critical thinking skills to make well‑supported decisions relative to the alert type.
Utilize internal and external applications to assist in the investigation and research of all applicable alerts.
Efficiently and effectively resolve cases or alerts with awareness of all timelines as directed by Fraud Solution Service Delivery functions.
Support effective communication with internal and external partners or clients.
Participate in fraud‑related training, including webinars, periodicals and self‑study, to stay abreast of any related changing laws and regulations.
Required Qualifications
High school diploma or equivalent education and related training.
One year of banking, financial industry or related experience; preferably in a branch, audit, compliance, legal, risk or lending related capacity.
Ability to learn and perform complex processes in order to meet the spirit and letter of the procedures, policies and regulations that govern the department.
Strong investigative, analytical, and critical thinking skills.
Strong work prioritization and time management skills.
Strong interpersonal, communication and client service skills.
Demonstrated proficiency in basic computer applications such as Microsoft Office software products.
Ability to work in a high‑stress, fast‑paced, rapidly changing environment.
Ability and willingness to work flexible hours as required by the function.
Preferred Qualifications
Associate Degree.
Experience in investigation, law enforcement, or lending role.
Knowledge of fraud regulations and/or related compliance requirements, including reporting and record retention requirements.
Experience in fraud and/or compliance‑related role, whether in a client‑facing or backroom/operational role.
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401(k) plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full‑time or part‑time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.
Truist is an Equal Opportunity Employer Truist does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law. E-Verify. IER. Right to Work.
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Perform research and loss mitigation efforts across multiple intake channels to support Fraud Solution Service Delivery related cases and alerts. Research and analyze account activity to assess risk and make decisions in accordance with applicable corporate and departmental policies and procedures.
Essential Duties and Responsibilities
Analyze and decide Fraud Solution Service Delivery related cases or alerts.
Utilize banking systems to investigate and research all transactional information to ensure that Fraud Solution Service Delivery requirements are met.
Conduct client research.
Use critical thinking skills to make well‑supported decisions relative to the alert type.
Utilize internal and external applications to assist in the investigation and research of all applicable alerts.
Efficiently and effectively resolve cases or alerts with awareness of all timelines as directed by Fraud Solution Service Delivery functions.
Support effective communication with internal and external partners or clients.
Participate in fraud‑related training, including webinars, periodicals and self‑study, to stay abreast of any related changing laws and regulations.
Required Qualifications
High school diploma or equivalent education and related training.
One year of banking, financial industry or related experience; preferably in a branch, audit, compliance, legal, risk or lending related capacity.
Ability to learn and perform complex processes in order to meet the spirit and letter of the procedures, policies and regulations that govern the department.
Strong investigative, analytical, and critical thinking skills.
Strong work prioritization and time management skills.
Strong interpersonal, communication and client service skills.
Demonstrated proficiency in basic computer applications such as Microsoft Office software products.
Ability to work in a high‑stress, fast‑paced, rapidly changing environment.
Ability and willingness to work flexible hours as required by the function.
Preferred Qualifications
Associate Degree.
Experience in investigation, law enforcement, or lending role.
Knowledge of fraud regulations and/or related compliance requirements, including reporting and record retention requirements.
Experience in fraud and/or compliance‑related role, whether in a client‑facing or backroom/operational role.
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401(k) plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full‑time or part‑time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.
Truist is an Equal Opportunity Employer Truist does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law. E-Verify. IER. Right to Work.
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