Santander Bank, N.A.
Branch Manager, Martha's Vineyard, Edgartown, MA
Santander Bank, N.A., Edgartown, Massachusetts, us, 02539
Branch Manager, Martha's Vineyard, Edgartown, MA
Santander Bank, N.A. – Country: United States of America.
Your Journey Starts Here
Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.
Responsibilities
Direct overall branch performance, leading team to achieve sales targets, optimize operational processes and enhance customer satisfaction.
Develop and implement sales strategies to grow revenue and market share.
Motivate sales teams to effectively manage a pipeline of prospects and customers.
Engage in consultative conversations with customers to offer tailored solutions that enhance their financial well‑being, foster customer loyalty and increase branch productivity.
Analyze branch performance data to drive strategic decisions to improve branch performance and operational efficiency.
Coach and develop team members, setting clear expectations, enhancing performance and fostering professional development.
Responsible for hiring, retaining and motivating branch colleagues across all job families within the branch.
Accountable for managing branch scheduling to balance branch needs with employee availability.
Utilize digital technologies and platforms to enhance customer interactions, educate them on self‑service options and drive business outcomes.
Provide an elevated experience, simplifying processes for customers while ensuring exceptional customer service.
Manage escalated customer problems and provide effective solutions.
Communicate clearly and effectively with customers in person, over the phone, or through digital channels.
Accountable for risk management and compliance within a complex business environment, ensuring adherence to all company policies and regulatory requirements.
Responsibilities may extend to supporting nearby branch locations based on business necessity.
Qualifications
High school diploma, GED: or equivalent education - Required.
Bachelor's Degree in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Preferred.
3+ Years Demonstrated successful experience in Retail Bank sales management or related bank operations/support function - Required.
5+ Years Experience in Retail sales management or equivalent demonstrated through a combination of work experience, training, military service, or education - Required.
12+ Months Demonstrated successful Santander experience related to the essential functions and responsibilities of the Branch Manager role. District Executive, District Operations Manager and Region President endorsement of performance - Required.
3+ Years Experience selling products and/or services in an incentive‑based environment - Required.
Proven experience in a sales leadership role, preferably as a Branch Manager or similar position.
Proven relationship‑building skills and a customer‑centric approach.
Excellent leadership and team management skills.
Excellent customer service skills and a passion for helping others.
Strong problem‑solving skills with a proactive approach to issue resolution.
Experience in coaching and developing team members.
Excellent communication, consultative and influence skills both verbal and written.
Ability to educate and connect customers to technology and share the value of digital tools and platforms.
Ability to make data‑driven decisions to improve performance and operational outcomes.
Establishes and maintains effective working relationships.
Ability to create a positive work environment and drive employee engagement.
Strong knowledge of company policy, compliance regulations, risk management and loss prevention.
Ability to work in a fast‑paced environment and manage multiple priorities.
Ability to interact with integrity and professionalism with customers and employees.
Computer proficiency and basic math skills.
Ability to work branch hours, which can include weekends and evenings.
It Would Be Nice For You To Have
Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
Experience in Microsoft Office products.
Base Pay Range Minimum: $58,125.00 USD Maximum: $100,000.00 USD
Benefits Link to Santander Benefits – 2025 Santander OnGoing/NH eGuide (foleon.com)
Risk Culture We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
EEO Statement At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
Working Conditions Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.
Employer Rights This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.
What To Do Next If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.
Locations Primary Location: Edgartown, MA, Edgartown Other Locations: Massachusetts – Edgartown Organization: Santander Bank N.A.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Business Development; Industries: Banking
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Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.
Responsibilities
Direct overall branch performance, leading team to achieve sales targets, optimize operational processes and enhance customer satisfaction.
Develop and implement sales strategies to grow revenue and market share.
Motivate sales teams to effectively manage a pipeline of prospects and customers.
Engage in consultative conversations with customers to offer tailored solutions that enhance their financial well‑being, foster customer loyalty and increase branch productivity.
Analyze branch performance data to drive strategic decisions to improve branch performance and operational efficiency.
Coach and develop team members, setting clear expectations, enhancing performance and fostering professional development.
Responsible for hiring, retaining and motivating branch colleagues across all job families within the branch.
Accountable for managing branch scheduling to balance branch needs with employee availability.
Utilize digital technologies and platforms to enhance customer interactions, educate them on self‑service options and drive business outcomes.
Provide an elevated experience, simplifying processes for customers while ensuring exceptional customer service.
Manage escalated customer problems and provide effective solutions.
Communicate clearly and effectively with customers in person, over the phone, or through digital channels.
Accountable for risk management and compliance within a complex business environment, ensuring adherence to all company policies and regulatory requirements.
Responsibilities may extend to supporting nearby branch locations based on business necessity.
Qualifications
High school diploma, GED: or equivalent education - Required.
Bachelor's Degree in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Preferred.
3+ Years Demonstrated successful experience in Retail Bank sales management or related bank operations/support function - Required.
5+ Years Experience in Retail sales management or equivalent demonstrated through a combination of work experience, training, military service, or education - Required.
12+ Months Demonstrated successful Santander experience related to the essential functions and responsibilities of the Branch Manager role. District Executive, District Operations Manager and Region President endorsement of performance - Required.
3+ Years Experience selling products and/or services in an incentive‑based environment - Required.
Proven experience in a sales leadership role, preferably as a Branch Manager or similar position.
Proven relationship‑building skills and a customer‑centric approach.
Excellent leadership and team management skills.
Excellent customer service skills and a passion for helping others.
Strong problem‑solving skills with a proactive approach to issue resolution.
Experience in coaching and developing team members.
Excellent communication, consultative and influence skills both verbal and written.
Ability to educate and connect customers to technology and share the value of digital tools and platforms.
Ability to make data‑driven decisions to improve performance and operational outcomes.
Establishes and maintains effective working relationships.
Ability to create a positive work environment and drive employee engagement.
Strong knowledge of company policy, compliance regulations, risk management and loss prevention.
Ability to work in a fast‑paced environment and manage multiple priorities.
Ability to interact with integrity and professionalism with customers and employees.
Computer proficiency and basic math skills.
Ability to work branch hours, which can include weekends and evenings.
It Would Be Nice For You To Have
Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
Experience in Microsoft Office products.
Base Pay Range Minimum: $58,125.00 USD Maximum: $100,000.00 USD
Benefits Link to Santander Benefits – 2025 Santander OnGoing/NH eGuide (foleon.com)
Risk Culture We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
EEO Statement At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
Working Conditions Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.
Employer Rights This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.
What To Do Next If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.
Locations Primary Location: Edgartown, MA, Edgartown Other Locations: Massachusetts – Edgartown Organization: Santander Bank N.A.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Business Development; Industries: Banking
#J-18808-Ljbffr