Santander Bank, N.A.
Branch Manager, Harvard Square, Cambridge, MA
Santander Bank, N.A., Cambridge, Massachusetts, us, 02140
Branch Manager, Harvard Square, Cambridge, MA
Join to apply for the
Branch Manager, Harvard Square, Cambridge, MA
role at
Santander Bank, N.A.
5 days ago – Be among the first 25 applicants.
Your Journey Starts Here
Country: United States of America
Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together.
The Difference You Make As a Branch Manager you oversee the performance of the branch and daily operations, ensuring excellent customer experience, achievement of financial goals and efficient operations.
Direct overall branch performance, leading team to achieve sales targets, optimize operational processes and enhance customer satisfaction.
Develop and implement sales strategies to grow revenue and market share.
Motivate sales teams to effectively manage a pipeline of prospects and customers.
Engage in consultative conversations with customers to offer tailored solutions.
Analyze branch performance data to drive strategic decisions to improve branch performance and operational efficiency.
Coach and develop team members, setting clear expectations, enhancing performance and fostering professional development.
Responsible for hiring, retaining and motivating branch colleagues across all job families within the branch.
Accountable for managing branch scheduling to balance branch needs with employee availability.
Utilize digital technologies and platforms to enhance customer interactions, educate them on self-service options and drive business outcomes.
Provide an elevated experience, simplifying processes for customers while ensuring exceptional customer service.
Manage escalated customer problems and provide effective solutions.
Communicate clearly and effectively with customers in person, over the phone, or through digital channels.
Accountable for risk management and compliance within a complex business environment, ensuring adherence to all company policies and regulatory requirements.
Responsibilities may extend to supporting nearby branch locations based on business necessity.
What You Bring
High school diploma, GED, or equivalent education – Required.
Bachelor's Degree in related field or equivalent – Preferred.
3+ Years demonstrated successful experience in Retail Bank sales management or related bank operations/support function – Required.
5+ Years experience in Retail sales management or equivalent – Required.
12+ months demonstrated successful Santander experience with endorsement of performance – Required.
3+ Years experience selling products and/or services in an incentive-based environment – Required.
Proven experience in a sales leadership role, preferably as a Branch Manager or similar position.
Proven relationship-building skills and a customer‑centric approach.
Excellent leadership and team management skills.
Excellent customer service skills and a passion for helping others.
Strong problem‑solving skills with a proactive approach to issue resolution.
Experience in coaching and developing team members.
Excellent communication, consultative and influence skills both verbal and written.
Ability to educate and connect customers to technology and share the value of digital tools and platforms.
Ability to make data‑driven decisions to improve performance and operational outcomes.
Establishes and maintains effective working relationships.
Ability to create a positive work environment and drive employee engagement.
Strong knowledge of company policy, compliance regulations, risk management and loss prevention.
Ability to work in a fast‑paced environment and manage multiple priorities.
Ability to interact with integrity and professionalism with customers and employees.
Computer proficiency and basic math skills.
Ability to work branch hours, which may include weekends and evenings.
Certifications No certifications listed for this job.
It Would Be Nice For You To Have
Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
Experience in Microsoft Office products.
Base Pay Range Minimum: $58,125.00 USD
Maximum: $100,000.00 USD
Link To Santander Benefits Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com)
Risk Culture We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
EEO Statement At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
Working Conditions Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.
Employer Rights This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.
What To Do Next If this sounds like a role you are interested in, then please apply.
We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.
Primary Location: Cambridge, MA
Other Locations: Massachusetts – Cambridge
Organization: Santander Bank N.A.
Seniority Level: Mid-Senior level
Employment Type: Full-time
Job Function: Sales and Business Development
Industry: Banking
#J-18808-Ljbffr
Branch Manager, Harvard Square, Cambridge, MA
role at
Santander Bank, N.A.
5 days ago – Be among the first 25 applicants.
Your Journey Starts Here
Country: United States of America
Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together.
The Difference You Make As a Branch Manager you oversee the performance of the branch and daily operations, ensuring excellent customer experience, achievement of financial goals and efficient operations.
Direct overall branch performance, leading team to achieve sales targets, optimize operational processes and enhance customer satisfaction.
Develop and implement sales strategies to grow revenue and market share.
Motivate sales teams to effectively manage a pipeline of prospects and customers.
Engage in consultative conversations with customers to offer tailored solutions.
Analyze branch performance data to drive strategic decisions to improve branch performance and operational efficiency.
Coach and develop team members, setting clear expectations, enhancing performance and fostering professional development.
Responsible for hiring, retaining and motivating branch colleagues across all job families within the branch.
Accountable for managing branch scheduling to balance branch needs with employee availability.
Utilize digital technologies and platforms to enhance customer interactions, educate them on self-service options and drive business outcomes.
Provide an elevated experience, simplifying processes for customers while ensuring exceptional customer service.
Manage escalated customer problems and provide effective solutions.
Communicate clearly and effectively with customers in person, over the phone, or through digital channels.
Accountable for risk management and compliance within a complex business environment, ensuring adherence to all company policies and regulatory requirements.
Responsibilities may extend to supporting nearby branch locations based on business necessity.
What You Bring
High school diploma, GED, or equivalent education – Required.
Bachelor's Degree in related field or equivalent – Preferred.
3+ Years demonstrated successful experience in Retail Bank sales management or related bank operations/support function – Required.
5+ Years experience in Retail sales management or equivalent – Required.
12+ months demonstrated successful Santander experience with endorsement of performance – Required.
3+ Years experience selling products and/or services in an incentive-based environment – Required.
Proven experience in a sales leadership role, preferably as a Branch Manager or similar position.
Proven relationship-building skills and a customer‑centric approach.
Excellent leadership and team management skills.
Excellent customer service skills and a passion for helping others.
Strong problem‑solving skills with a proactive approach to issue resolution.
Experience in coaching and developing team members.
Excellent communication, consultative and influence skills both verbal and written.
Ability to educate and connect customers to technology and share the value of digital tools and platforms.
Ability to make data‑driven decisions to improve performance and operational outcomes.
Establishes and maintains effective working relationships.
Ability to create a positive work environment and drive employee engagement.
Strong knowledge of company policy, compliance regulations, risk management and loss prevention.
Ability to work in a fast‑paced environment and manage multiple priorities.
Ability to interact with integrity and professionalism with customers and employees.
Computer proficiency and basic math skills.
Ability to work branch hours, which may include weekends and evenings.
Certifications No certifications listed for this job.
It Would Be Nice For You To Have
Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
Experience in Microsoft Office products.
Base Pay Range Minimum: $58,125.00 USD
Maximum: $100,000.00 USD
Link To Santander Benefits Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com)
Risk Culture We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
EEO Statement At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
Working Conditions Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.
Employer Rights This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.
What To Do Next If this sounds like a role you are interested in, then please apply.
We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.
Primary Location: Cambridge, MA
Other Locations: Massachusetts – Cambridge
Organization: Santander Bank N.A.
Seniority Level: Mid-Senior level
Employment Type: Full-time
Job Function: Sales and Business Development
Industry: Banking
#J-18808-Ljbffr