NextDeavor
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Technical Account Manager
role at
NextDeavor
Base pay range $29.49/hr - $36.87/hr
Benefits You’ll Love
NextDeavor offers health, vision and dental benefits for contract employees
Paid sick leave eligibility is contingent on state of residence
Opportunity to get your foot in the door at a well-established corporation, with potential for extended or permanent full-time employment
401(k) plan
Medical insurance
Vision insurance
Become a Key Player as a Technical Account Manager As large enterprises invest in Adobe, we are in need of strategic and high‑powered technical talent to help our largest customers navigate their operational needs across the Adobe Experience Cloud solutions. Our Technical Account Managers (TAM) build, develop, and maintain one‑on‑one relationships with our world‑class customers. They produce and deliver a prescribed set of technical services specifically crafted to help them maintain operational health, while adopting new solutions and functionality to increase their value‑realisation. A person in this role possesses customer‑facing and interpersonal skills that enable you to represent Adobe best within a customer’s ecosystem, driving discussions with multiple personas from developers and analysts to management and senior leadership — including within Adobe — regarding tasks, projects, cases, standard methodologies, and prioritization. One should also have the proficiency to think strategically about people, process, and technology challenges as they help our customers realise the investment, efficiencies, advantages, and innovation available in Adobe solutions.
Here’s How You’ll Make an Impact on the Team
Be a central point of contact while ensuring high levels of customer satisfaction
Maintain regular communication with external and internal teams, managing expectations
Engage with Director and VP‑Level executives to translate business needs into technical and operational plans
Coordinate and drive efforts to optimise product performance and customer adoption
Lead and guide customer through complex environment changes and upgrades
Supervise the management of technical critical issues and customer concerns
Share proactive notifications and recommendations of upcoming releases and possible impact
Lead customer check‑ins and participate in quarterly business reviews
Deliver proactive status updates, deliverables and guidelines
Continually develop both technical and soft skills individually
Here’s What You’ll Need to Be Successful in This Role
Bachelor’s Degree in related field of the technical industry or equivalent experience
3+ years of full‑time experience in consultative, development, customer support and/or related role in marketing technology
Very strong written and verbal communication skills in English a must, other languages would be advantageous
Proven presentation skills, and experience organising and leading high‑profile customer calls and meetings
Demonstrable ability to adapt to new technologies and learn quickly
Competency in Analytical Problem Solving, Building Customer/Partner Relationships, Confidence, Cross‑Functional Collaboration, Impact and Influence, Interpersonal Awareness, Project Management, Strategic Insight, Product & Technology Expertise, Value Selling
Experience and familiarity with the following Adobe solutions (a plus but not a hard requirement): Adobe Experience Platform (RTCDP, AJO, CJA) Analytics, Audience Manager, Campaign, Commerce, Experience Manager, Experience Platform, Marketo, Target, Workfront
Pay Range $29.49 - $36.87/hour
Ready to Make Your Mark? This role may fill quickly. Submit your resume to be considered.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Sales and Business Development
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Technical Account Manager
role at
NextDeavor
Base pay range $29.49/hr - $36.87/hr
Benefits You’ll Love
NextDeavor offers health, vision and dental benefits for contract employees
Paid sick leave eligibility is contingent on state of residence
Opportunity to get your foot in the door at a well-established corporation, with potential for extended or permanent full-time employment
401(k) plan
Medical insurance
Vision insurance
Become a Key Player as a Technical Account Manager As large enterprises invest in Adobe, we are in need of strategic and high‑powered technical talent to help our largest customers navigate their operational needs across the Adobe Experience Cloud solutions. Our Technical Account Managers (TAM) build, develop, and maintain one‑on‑one relationships with our world‑class customers. They produce and deliver a prescribed set of technical services specifically crafted to help them maintain operational health, while adopting new solutions and functionality to increase their value‑realisation. A person in this role possesses customer‑facing and interpersonal skills that enable you to represent Adobe best within a customer’s ecosystem, driving discussions with multiple personas from developers and analysts to management and senior leadership — including within Adobe — regarding tasks, projects, cases, standard methodologies, and prioritization. One should also have the proficiency to think strategically about people, process, and technology challenges as they help our customers realise the investment, efficiencies, advantages, and innovation available in Adobe solutions.
Here’s How You’ll Make an Impact on the Team
Be a central point of contact while ensuring high levels of customer satisfaction
Maintain regular communication with external and internal teams, managing expectations
Engage with Director and VP‑Level executives to translate business needs into technical and operational plans
Coordinate and drive efforts to optimise product performance and customer adoption
Lead and guide customer through complex environment changes and upgrades
Supervise the management of technical critical issues and customer concerns
Share proactive notifications and recommendations of upcoming releases and possible impact
Lead customer check‑ins and participate in quarterly business reviews
Deliver proactive status updates, deliverables and guidelines
Continually develop both technical and soft skills individually
Here’s What You’ll Need to Be Successful in This Role
Bachelor’s Degree in related field of the technical industry or equivalent experience
3+ years of full‑time experience in consultative, development, customer support and/or related role in marketing technology
Very strong written and verbal communication skills in English a must, other languages would be advantageous
Proven presentation skills, and experience organising and leading high‑profile customer calls and meetings
Demonstrable ability to adapt to new technologies and learn quickly
Competency in Analytical Problem Solving, Building Customer/Partner Relationships, Confidence, Cross‑Functional Collaboration, Impact and Influence, Interpersonal Awareness, Project Management, Strategic Insight, Product & Technology Expertise, Value Selling
Experience and familiarity with the following Adobe solutions (a plus but not a hard requirement): Adobe Experience Platform (RTCDP, AJO, CJA) Analytics, Audience Manager, Campaign, Commerce, Experience Manager, Experience Platform, Marketo, Target, Workfront
Pay Range $29.49 - $36.87/hour
Ready to Make Your Mark? This role may fill quickly. Submit your resume to be considered.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Sales and Business Development
#J-18808-Ljbffr