Jobot
Base Pay Range
$55,000.00/yr - $65,000.00/yr
Job Overview We are looking for an IT Services Administrator II to help provide comprehensive IT administration and support to ensure the seamless operation of our IT systems. This role requires proficiency in Level 2/3 support, desktop support, mobile device management (MDM), mobile security, cybersecurity, Microsoft Azure and Entra services, asset management, and a strong understanding of networking. The IT Services Administrator II will troubleshoot complex technical issues, mentor and collaborate with other team members, manage account administration and help support user issues. This is a remote/hybrid role, primarily involving remote work. Candidates must reside within a 60‑minute commute of a local collaboration center or brand to ensure timely response to on‑site requirements on an as‑needed basis.
Responsibilities
Provide technical support for hardware, software, and networking issues across servers, desktops, laptops, and mobile devices.
Support local/remote network systems, including Ubiquiti, and manage Intune/Entra, Microsoft Teams, and Exchange.
Conduct regular security audits and risk assessments.
Respond to and manage cybersecurity incidents.
Conduct desktop support, including installations, upgrades, and patch management.
Support mobile devices such as iOS or Android tablets or phones, including Mobile Device Management (MDM) solutions.
Coordinate and administer Entra (Azure) directory services, user authentication and privileges across multiple tenants.
Provide support for Office 365, including SharePoint and OneDrive.
Support low‑code Microsoft PowerApps and/or Power Automate.
Support Microsoft M365 Copilot, ChatGPT for Business, and other agentic AI services.
Document and track support requests, ensuring timely resolution.
Coordinate and manage IT incident response, ensuring timely resolution and documentation of incidents.
Adhere to IT change management processes to ensure smooth transitions and minimal disruption to services.
Help support disaster recovery plans to ensure business continuity in case of major IT failures.
Assist with asset management, ensuring accurate tracking, deployment, and lifecycle management of IT equipment.
Document processes, procedures, and resolutions to ensure knowledge sharing and continuity.
Participate in an on‑call rotation to provide timely support and resolution of issues as they arise.
Mentor and guide team members, providing support as needed.
Collaborate with others to implement and maintain IT policies and security protocols.
Coordinate with external vendors and service providers to ensure quality and timely IT support and service delivery.
Identify and recommend opportunities for continuous improvement in IT processes and procedures.
Qualifications
3+ years in an IT support role with Level 2 or 3 support experience.
Strong understanding of networking, server administration, and cloud platforms such as Azure.
Proficiency with Microsoft Teams, Exchange, Office 365 administration and Intune/Entra or Active Directory.
Hands‑on experience with MDM tools such as Intune, Kandji, Jamf, or AirWatch.
Knowledge of networking concepts such as DNS, DHCP, VLANs, and VPNs.
Experience with Datto RMM or similar support tools and ITSM suites like Kaseya 365, including CMDB tools such as IT Glue.
Proficiency with Windows environments; macOS a plus.
Experience with managed cybersecurity platforms and EDR (endpoint protection, detection, and response) solutions.
Strong problem‑solving, organizational, and interpersonal skills.
Customer‑first attitude with strong communication and active listening skills.
Ability to multitask, prioritize workload, meet deadlines, and work weekends/overnight as needed.
Maintain and secure sensitive or confidential information.
Proficient with Microsoft Word, PowerPoint, Outlook, and Excel.
Minimum Education Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent technical training/experience.
Certifications
CompTIA A+, Network+, Security+
Microsoft Certified: Security, Compliance, and Identity Fundamentals
Microsoft Certified: Modern Desktop Administrator Associate
Microsoft Certified: Security Operations Analyst Associate
Microsoft 365 Certified: Enterprise Administrator Expert
Other relevant Microsoft certifications may be considered.
Work Conditions
Primarily sedentary work in a home or office environment.
Occasional standing, walking, lifting, and moving objects up to 50 lbs.
May require extended hours for special business needs.
Must reside within a 60‑minute commute of a local collaboration center or brand.
Equal Opportunity Employer Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.
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Job Overview We are looking for an IT Services Administrator II to help provide comprehensive IT administration and support to ensure the seamless operation of our IT systems. This role requires proficiency in Level 2/3 support, desktop support, mobile device management (MDM), mobile security, cybersecurity, Microsoft Azure and Entra services, asset management, and a strong understanding of networking. The IT Services Administrator II will troubleshoot complex technical issues, mentor and collaborate with other team members, manage account administration and help support user issues. This is a remote/hybrid role, primarily involving remote work. Candidates must reside within a 60‑minute commute of a local collaboration center or brand to ensure timely response to on‑site requirements on an as‑needed basis.
Responsibilities
Provide technical support for hardware, software, and networking issues across servers, desktops, laptops, and mobile devices.
Support local/remote network systems, including Ubiquiti, and manage Intune/Entra, Microsoft Teams, and Exchange.
Conduct regular security audits and risk assessments.
Respond to and manage cybersecurity incidents.
Conduct desktop support, including installations, upgrades, and patch management.
Support mobile devices such as iOS or Android tablets or phones, including Mobile Device Management (MDM) solutions.
Coordinate and administer Entra (Azure) directory services, user authentication and privileges across multiple tenants.
Provide support for Office 365, including SharePoint and OneDrive.
Support low‑code Microsoft PowerApps and/or Power Automate.
Support Microsoft M365 Copilot, ChatGPT for Business, and other agentic AI services.
Document and track support requests, ensuring timely resolution.
Coordinate and manage IT incident response, ensuring timely resolution and documentation of incidents.
Adhere to IT change management processes to ensure smooth transitions and minimal disruption to services.
Help support disaster recovery plans to ensure business continuity in case of major IT failures.
Assist with asset management, ensuring accurate tracking, deployment, and lifecycle management of IT equipment.
Document processes, procedures, and resolutions to ensure knowledge sharing and continuity.
Participate in an on‑call rotation to provide timely support and resolution of issues as they arise.
Mentor and guide team members, providing support as needed.
Collaborate with others to implement and maintain IT policies and security protocols.
Coordinate with external vendors and service providers to ensure quality and timely IT support and service delivery.
Identify and recommend opportunities for continuous improvement in IT processes and procedures.
Qualifications
3+ years in an IT support role with Level 2 or 3 support experience.
Strong understanding of networking, server administration, and cloud platforms such as Azure.
Proficiency with Microsoft Teams, Exchange, Office 365 administration and Intune/Entra or Active Directory.
Hands‑on experience with MDM tools such as Intune, Kandji, Jamf, or AirWatch.
Knowledge of networking concepts such as DNS, DHCP, VLANs, and VPNs.
Experience with Datto RMM or similar support tools and ITSM suites like Kaseya 365, including CMDB tools such as IT Glue.
Proficiency with Windows environments; macOS a plus.
Experience with managed cybersecurity platforms and EDR (endpoint protection, detection, and response) solutions.
Strong problem‑solving, organizational, and interpersonal skills.
Customer‑first attitude with strong communication and active listening skills.
Ability to multitask, prioritize workload, meet deadlines, and work weekends/overnight as needed.
Maintain and secure sensitive or confidential information.
Proficient with Microsoft Word, PowerPoint, Outlook, and Excel.
Minimum Education Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent technical training/experience.
Certifications
CompTIA A+, Network+, Security+
Microsoft Certified: Security, Compliance, and Identity Fundamentals
Microsoft Certified: Modern Desktop Administrator Associate
Microsoft Certified: Security Operations Analyst Associate
Microsoft 365 Certified: Enterprise Administrator Expert
Other relevant Microsoft certifications may be considered.
Work Conditions
Primarily sedentary work in a home or office environment.
Occasional standing, walking, lifting, and moving objects up to 50 lbs.
May require extended hours for special business needs.
Must reside within a 60‑minute commute of a local collaboration center or brand.
Equal Opportunity Employer Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.
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