Bestlogic Staffing
Role and Responsibilities
Advanced Troubleshooting
Diagnose and resolve complex hardware, software, and network issues requiring deep technical expertise.
Perform root-cause analysis to prevent recurring incidents.
System Administration
Manage and maintain user accounts, permissions, and security policies in
Active Directory
and
Microsoft 365 .
Support and execute backup processes, disaster recovery procedures, and system restorations.
Network Management
Troubleshoot connectivity issues across
VPNs, DNS, DHCP, VLANs, firewalls, WiFi access points, and switching infrastructure .
Assist in configuring and optimizing network equipment to ensure reliable performance.
Documentation & Process Improvement
Maintain detailed and accurate records of support requests, resolutions, and system changes.
Contribute to the development of internal knowledge bases, SOPs, and continuous improvement initiatives.
Mentorship & Collaboration
Support and mentor Tier 1 Help Desk staff by providing guidance and technical escalation assistance.
Coordinate with third-party vendors, MSP partners, and Level 3 engineers to resolve advanced issues.
Management & Organizational Skills
Prioritize and manage ticket queues effectively, ensuring timely resolution of client issues.
Potentially oversee daily help desk operations or act as a team lead to support workflow and team efficiency.
Desired Qualifications and Skills Experience
24 years
of experience in IT support or help desk roles.
Prior experience in a
Managed Service Provider (MSP)
environment is highly desirable.
Technical Proficiency
Strong knowledge of
Windows/macOS ,
Microsoft 365 ,
Active Directory , and
Azure AD .
Understanding of network protocols, firewall management, VPN technologies, DNS/DHCP, VLANs, and WiFi systems.
Experience with
RMM tools such as DATTO
is essential.
Soft Skills
Excellent customer service and communication abilities in a fast-paced, client-facing environment.
Strong problem-solving skills, attention to detail, and the ability to remain composed under pressure.
Education & Certifications
Bachelors degree in Information Technology or a related field is a plus.
Relevant certificates such as
CompTIA A+, Network+, Security+ , or
Microsoft Certified Professional (MCP)
are preferred.
Industry-Specific Knowledge
Experience supporting
dental industry applications , including imaging systems and practice management software, is a significant advantage.
#J-18808-Ljbffr
Diagnose and resolve complex hardware, software, and network issues requiring deep technical expertise.
Perform root-cause analysis to prevent recurring incidents.
System Administration
Manage and maintain user accounts, permissions, and security policies in
Active Directory
and
Microsoft 365 .
Support and execute backup processes, disaster recovery procedures, and system restorations.
Network Management
Troubleshoot connectivity issues across
VPNs, DNS, DHCP, VLANs, firewalls, WiFi access points, and switching infrastructure .
Assist in configuring and optimizing network equipment to ensure reliable performance.
Documentation & Process Improvement
Maintain detailed and accurate records of support requests, resolutions, and system changes.
Contribute to the development of internal knowledge bases, SOPs, and continuous improvement initiatives.
Mentorship & Collaboration
Support and mentor Tier 1 Help Desk staff by providing guidance and technical escalation assistance.
Coordinate with third-party vendors, MSP partners, and Level 3 engineers to resolve advanced issues.
Management & Organizational Skills
Prioritize and manage ticket queues effectively, ensuring timely resolution of client issues.
Potentially oversee daily help desk operations or act as a team lead to support workflow and team efficiency.
Desired Qualifications and Skills Experience
24 years
of experience in IT support or help desk roles.
Prior experience in a
Managed Service Provider (MSP)
environment is highly desirable.
Technical Proficiency
Strong knowledge of
Windows/macOS ,
Microsoft 365 ,
Active Directory , and
Azure AD .
Understanding of network protocols, firewall management, VPN technologies, DNS/DHCP, VLANs, and WiFi systems.
Experience with
RMM tools such as DATTO
is essential.
Soft Skills
Excellent customer service and communication abilities in a fast-paced, client-facing environment.
Strong problem-solving skills, attention to detail, and the ability to remain composed under pressure.
Education & Certifications
Bachelors degree in Information Technology or a related field is a plus.
Relevant certificates such as
CompTIA A+, Network+, Security+ , or
Microsoft Certified Professional (MCP)
are preferred.
Industry-Specific Knowledge
Experience supporting
dental industry applications , including imaging systems and practice management software, is a significant advantage.
#J-18808-Ljbffr