CubX
IT Helpdesk Tier 2
CubX
is a rapidly growing Managed Service Provider dedicated to simplifying IT solutions for a variety of business types and sizes.
We are seeking experienced IT Technicians (Level 2/3) who are passionate about technology, skilled in Microsoft 365 administration, and eager to work in a collaborative, fast‑paced environment.
Work Arrangement : This role will begin as a remote position and transition to a fully in‑office role (based in Phoenix, AZ) once our local team is established.
Why CubX?
Competitive Salary & Comprehensive Benefits Package: Health, dental, vision, 401(k), and PTO.
Professional Development: Access to training and certification programs in Microsoft 365, Azure, and networking.
Fun & Inclusive Company Culture: Team events, social activities, onsite gym, and a supportive work environment that values ideas and input.
Responsibilities
Provide Level 2/3 IT HelpDesk support and respond to client issues for Windows, macOS, and mobile devices.
Manage workload, stay organized, and ensure timely completion of tasks.
Administer and configure Microsoft 365 applications, including Exchange Online, SharePoint, Teams, Security & Compliance Centers, and OneDrive.
Configure and troubleshoot network protocols such as DNS, DHCP, VLANs, VPNs, and firewall rules using SonicWall, Meraki, and Unifi.
Use Microsoft Intune for device management, policy enforcement, and Windows Autopilot provisioning.
Assist with Azure Active Directory, Virtual Machines, Azure Networking, and cloud-based resource management.
Configure SPF, DKIM, DMARC, and other email security settings for safe and reliable email delivery.
Troubleshoot PCs, laptops, printers, and other peripherals; support software installations, patch management, and driver updates.
Maintain client relationships with a helpful, friendly demeanor.
Document solutions in service tickets, ensure accurate records, and communicate with clients using ITSM tools.
Participate in IT projects such as on‑site hardware installations, network setups, software migrations, and cloud service deployment.
Occasionally provide after‑hours on‑call support for urgent issues.
Provide coaching and training to clients on best practices, system usage, and IT security.
Take the initiative to proactively identify and fix potential problems before they escala.
Requirements
MSP experience: Familiarity with a range of clientele within an MSP environment.
Advanced Office 365 administration skills (Exchange Online, Teams, SharePoint).
Networking skills: Experience configuring routing, switching, firewall settings, TCP/IP, and remote access/VPN.
Email security: Expertise in SPF, DKIM, and DMARC configuration.
Basic Azure knowledge: Azure AD, Virtual Machines, and resource management.
Intermediate networking knowledge: DNS, DHCP, VPNs, and firewall configurations.
Desktop support: Troubleshooting Windows and macOS, software deployments, and user profile management.
Technical proficiency with Microsoft Intune, Windows Autopilot, Azure AD, and Active Directory (GPOs, user management).
Troubleshooting expertise: Proven ability to resolve hardware/software issues, diagnose network problems, and implement IT security solutions.
Certifications (preferred): CompTIA A+, Network+, Security+, CCNA, or Microsoft Certified credentials (MS‑100, MS‑101).
Soft skills: Strong customer service, communication, and problem‑solving skills with a friendly demeanor.
Willingness to learn and grow: Proactive attitude, continuously learning new technologies.
Working hours: 9:00 AM – 6:00 PM EST.
Benefits
Competitive pay with performance‑based growth.
Paid time off and company holidays.
Health, dental, and vision insurance options.
401(k) retirement plan with company match.
On‑site gym for employee wellness.
Modern, collaborative office environment.
Ongoing training and professional development.
Opportunity to work with cutting‑edge technology.
Team events and employee appreciation initiatives.
Strong company culture focused on innovation and teamwork.
Location and Compensation Phoenix, AZ – $63,000.00–$65,000.00
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is a rapidly growing Managed Service Provider dedicated to simplifying IT solutions for a variety of business types and sizes.
We are seeking experienced IT Technicians (Level 2/3) who are passionate about technology, skilled in Microsoft 365 administration, and eager to work in a collaborative, fast‑paced environment.
Work Arrangement : This role will begin as a remote position and transition to a fully in‑office role (based in Phoenix, AZ) once our local team is established.
Why CubX?
Competitive Salary & Comprehensive Benefits Package: Health, dental, vision, 401(k), and PTO.
Professional Development: Access to training and certification programs in Microsoft 365, Azure, and networking.
Fun & Inclusive Company Culture: Team events, social activities, onsite gym, and a supportive work environment that values ideas and input.
Responsibilities
Provide Level 2/3 IT HelpDesk support and respond to client issues for Windows, macOS, and mobile devices.
Manage workload, stay organized, and ensure timely completion of tasks.
Administer and configure Microsoft 365 applications, including Exchange Online, SharePoint, Teams, Security & Compliance Centers, and OneDrive.
Configure and troubleshoot network protocols such as DNS, DHCP, VLANs, VPNs, and firewall rules using SonicWall, Meraki, and Unifi.
Use Microsoft Intune for device management, policy enforcement, and Windows Autopilot provisioning.
Assist with Azure Active Directory, Virtual Machines, Azure Networking, and cloud-based resource management.
Configure SPF, DKIM, DMARC, and other email security settings for safe and reliable email delivery.
Troubleshoot PCs, laptops, printers, and other peripherals; support software installations, patch management, and driver updates.
Maintain client relationships with a helpful, friendly demeanor.
Document solutions in service tickets, ensure accurate records, and communicate with clients using ITSM tools.
Participate in IT projects such as on‑site hardware installations, network setups, software migrations, and cloud service deployment.
Occasionally provide after‑hours on‑call support for urgent issues.
Provide coaching and training to clients on best practices, system usage, and IT security.
Take the initiative to proactively identify and fix potential problems before they escala.
Requirements
MSP experience: Familiarity with a range of clientele within an MSP environment.
Advanced Office 365 administration skills (Exchange Online, Teams, SharePoint).
Networking skills: Experience configuring routing, switching, firewall settings, TCP/IP, and remote access/VPN.
Email security: Expertise in SPF, DKIM, and DMARC configuration.
Basic Azure knowledge: Azure AD, Virtual Machines, and resource management.
Intermediate networking knowledge: DNS, DHCP, VPNs, and firewall configurations.
Desktop support: Troubleshooting Windows and macOS, software deployments, and user profile management.
Technical proficiency with Microsoft Intune, Windows Autopilot, Azure AD, and Active Directory (GPOs, user management).
Troubleshooting expertise: Proven ability to resolve hardware/software issues, diagnose network problems, and implement IT security solutions.
Certifications (preferred): CompTIA A+, Network+, Security+, CCNA, or Microsoft Certified credentials (MS‑100, MS‑101).
Soft skills: Strong customer service, communication, and problem‑solving skills with a friendly demeanor.
Willingness to learn and grow: Proactive attitude, continuously learning new technologies.
Working hours: 9:00 AM – 6:00 PM EST.
Benefits
Competitive pay with performance‑based growth.
Paid time off and company holidays.
Health, dental, and vision insurance options.
401(k) retirement plan with company match.
On‑site gym for employee wellness.
Modern, collaborative office environment.
Ongoing training and professional development.
Opportunity to work with cutting‑edge technology.
Team events and employee appreciation initiatives.
Strong company culture focused on innovation and teamwork.
Location and Compensation Phoenix, AZ – $63,000.00–$65,000.00
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