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TechnoSphere, Inc.

Program Manager

TechnoSphere, Inc., Miami, Florida, us, 33222

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Key Responsibilities

Establish reliability KPIs: SLOs, SLIs, SLAs and enable teams to track and maintain them.

Lead incident management process improvements, including post‑incident reviews (PIR) and root cause analysis (RCA).

Oversee observability, monitoring, and automation improvements across platforms.

Manage operational risk assessments and ensure compliance with reliability, performance, and availability standards.

Required Skills & Experience Technical Expertise

Strong understanding of SRE principles: automation, monitoring, SLIs/SLOs, incident management, capacity planning.

Familiarity with cloud platforms (AWS / Azure / GCP).

Experience with monitoring/observability tools (Prometheus, Grafana, Splunk, Datadog, New Relic, etc.).

Knowledge of DevOps, CI/CD pipelines, containers, and microservices (Docker, Kubernetes preferred).

Program/Project Management

7+ years of experience managing large technical programs, preferably in SRE, DevOps, or Cloud Infra.

Proven experience with agile methodologies, risk management, and release governance.

Strong documentation, reporting, and stakeholder communication skills.

Soft Skills

Ability to influence without authority and drive outcomes across multiple engineering teams.

Excellent analytical, problem‑solving, and decision‑making abilities.

Strong communication skills with experience interacting with senior leadership.

Seniority level Mid‑Senior level

Employment type Contract

Job function Information Technology and Engineering

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