ORNL Federal Credit Union
Branch Manager - Oak Ridge Walmart/Oak Ridge West
ORNL Federal Credit Union, Oak Ridge, Tennessee, United States, 37830
Branch Manager - Oak Ridge Walmart/Oak Ridge West
Apply for the Branch Manager role at
ORNL Federal Credit Union .
Deadline to apply:
December 19, 2025.
Job Description The Branch Manager leads operations, focusing on member service, staff mentorship, and achieving growth and financial goals.
Essential Functions and Responsibilities
Utilizes Credit Union performance management tools to improve or reinforce behaviors that result in improved member service.
Assists members with opening and closing accounts and safe deposit boxes; answers questions about products and services; and resolves problems promptly that are within authority.
Interviews potential employees to fulfill staffing needs. Hires, motivates, develops and directs staff to achieve optimal branch growth. Evaluates employee performance and recommends promotions, transfers, and salary adjustments.
Processes and closes consumer loans and credit cards for members, complying with all underwriting requirements.
Develops and mentors Assistant Branch Managers and Head Tellers to prepare them to assume a leadership role in the branch.
Receives and processes member financial transactions, including deposits, withdrawals, and loan payments; sells money orders and cashier checks to members; transfers amounts from member accounts as directed.
Creates, monitors, and manages the branch budget and accounts for any variance.
Participates in community clubs or Chamber events to promote Credit Union awareness to the public at large.
Conducts monthly security units, surprise vault audits, and weekly machine replenishment.
Ensures appropriate records are maintained and required reports are prepared to include budget, scheduling, and audit requirements.
Conducts staff meetings and training; schedules staff and reviews daily time sheets.
Maintains member service standards and responds accordingly.
Required Experience One or more years of financial services experience and three or more years of customer service experience required. One or more years of employee management experience required.
Education Associate's degree in business or financial management or an equivalent combination of education and experience.
Other Skills Required
Must have the ability to coach, mentor, and build consistent behavioral skills in staff and leaders for performance and execute disciplinary action if needed.
Excellent written and verbal communication skills, including business writing ability.
Excellent organization skills, time management skills and accustomed to working with deadlines.
Must have the ability to give presentations to medium to large sized groups.
Strong customer service orientation, detail oriented and accurate.
Seniority Level Mid-Senior level
Employment Type Full‑time
Job Function Sales and Business Development | Banking
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ORNL Federal Credit Union .
Deadline to apply:
December 19, 2025.
Job Description The Branch Manager leads operations, focusing on member service, staff mentorship, and achieving growth and financial goals.
Essential Functions and Responsibilities
Utilizes Credit Union performance management tools to improve or reinforce behaviors that result in improved member service.
Assists members with opening and closing accounts and safe deposit boxes; answers questions about products and services; and resolves problems promptly that are within authority.
Interviews potential employees to fulfill staffing needs. Hires, motivates, develops and directs staff to achieve optimal branch growth. Evaluates employee performance and recommends promotions, transfers, and salary adjustments.
Processes and closes consumer loans and credit cards for members, complying with all underwriting requirements.
Develops and mentors Assistant Branch Managers and Head Tellers to prepare them to assume a leadership role in the branch.
Receives and processes member financial transactions, including deposits, withdrawals, and loan payments; sells money orders and cashier checks to members; transfers amounts from member accounts as directed.
Creates, monitors, and manages the branch budget and accounts for any variance.
Participates in community clubs or Chamber events to promote Credit Union awareness to the public at large.
Conducts monthly security units, surprise vault audits, and weekly machine replenishment.
Ensures appropriate records are maintained and required reports are prepared to include budget, scheduling, and audit requirements.
Conducts staff meetings and training; schedules staff and reviews daily time sheets.
Maintains member service standards and responds accordingly.
Required Experience One or more years of financial services experience and three or more years of customer service experience required. One or more years of employee management experience required.
Education Associate's degree in business or financial management or an equivalent combination of education and experience.
Other Skills Required
Must have the ability to coach, mentor, and build consistent behavioral skills in staff and leaders for performance and execute disciplinary action if needed.
Excellent written and verbal communication skills, including business writing ability.
Excellent organization skills, time management skills and accustomed to working with deadlines.
Must have the ability to give presentations to medium to large sized groups.
Strong customer service orientation, detail oriented and accurate.
Seniority Level Mid-Senior level
Employment Type Full‑time
Job Function Sales and Business Development | Banking
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