Monro, Inc.
Assistant Automotive Store Manager
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Company Description Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach. Headquartered in Rochester, New York, our founder Chuck August opened his first store in 1957. We have grown to nearly 1,300 auto repair shops and tire dealers in 32 states from coast to coast, powering 16 highly respected tire and auto service brands.
Job Description The Assistant Manager role is a full-time, hourly position. The Assistant Manager is the key holder for the store and serves as the manager on duty (MOD) in the absence of the Store Manager or when the demand requires it. The Assistant Manager is responsible for assisting in managing the operations of an automotive retail service and repair store to meet or exceed service standards and achieve Monro’s performance and profitability goals. This position ensures that all teammates deliver exceptional 5 Star service to our guests, through effective communication of vehicle issues and proposed solutions, as well as consistently meeting guest expectations for time commitments and quality.
Responsibilities
Schedule guest appointments for the most effective optimization of technician abilities in the timely completion of vehicle services and repairs.
Help achieve Monro’s sales goals by properly informing and recommending tire and service products and sales promotions.
Attend to all guest needs in areas of sales, service, complaints, and adjustments.
Build guest relationships to maximize customer satisfaction, loyalty, and retention.
Assist technicians in conveying repair and service needs to guests.
Ensure the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest-ready condition.
Assist with inventory management, including oversight of pulling tires and parts, unloading and stocking inventory.
Provide direction and oversight to other technicians and assist where needed with services and repairs.
Organize the store’s workflow to ensure that technician skill levels are utilized efficiently for completing vehicle services and repairs effectively and in accordance with Monro standards of operation.
Understand and adhere to company policies and procedures, governmental standards, environmental codes and ANSI/OSHA standards, and use required safety standards set forth in training and policies.
Perform Store Manager functions as business needs dictate.
Perform other duties as assigned by the direct supervisor.
Qualifications Minimum Qualifications
High school or GED equivalent.
2+ years of automotive and sales experience.
Valid driver license.
Ability to work with hands overhead, stand for long periods, and lift up to 50 lbs.
Excellent communication skills and basic algebra to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Guest and team focused mindset.
Background checks performed in accordance with applicable federal, state and local law. No applicant will be automatically disqualified because of a criminal record; the company will consider the nature of the crime(s) and its relation to the position.
Preferred Qualifications
Automotive State Inspector license.
ASE automotive certifications.
Proven automotive or quick-lube sales experience.
Leadership experience.
Benefits
Performance based incentives.
Paid vacation and holidays for full-time teammates.
Reimbursement for ASE certifications.
Reimbursement for State Inspection licenses, where applicable.
401(k) eligibility immediately upon hire.
Direct deposit.
Employee discounts.
Health, vision, and dental benefits for full-time teammates.
Employee access perks.
Career advancement opportunities.
Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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Company Description Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach. Headquartered in Rochester, New York, our founder Chuck August opened his first store in 1957. We have grown to nearly 1,300 auto repair shops and tire dealers in 32 states from coast to coast, powering 16 highly respected tire and auto service brands.
Job Description The Assistant Manager role is a full-time, hourly position. The Assistant Manager is the key holder for the store and serves as the manager on duty (MOD) in the absence of the Store Manager or when the demand requires it. The Assistant Manager is responsible for assisting in managing the operations of an automotive retail service and repair store to meet or exceed service standards and achieve Monro’s performance and profitability goals. This position ensures that all teammates deliver exceptional 5 Star service to our guests, through effective communication of vehicle issues and proposed solutions, as well as consistently meeting guest expectations for time commitments and quality.
Responsibilities
Schedule guest appointments for the most effective optimization of technician abilities in the timely completion of vehicle services and repairs.
Help achieve Monro’s sales goals by properly informing and recommending tire and service products and sales promotions.
Attend to all guest needs in areas of sales, service, complaints, and adjustments.
Build guest relationships to maximize customer satisfaction, loyalty, and retention.
Assist technicians in conveying repair and service needs to guests.
Ensure the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest-ready condition.
Assist with inventory management, including oversight of pulling tires and parts, unloading and stocking inventory.
Provide direction and oversight to other technicians and assist where needed with services and repairs.
Organize the store’s workflow to ensure that technician skill levels are utilized efficiently for completing vehicle services and repairs effectively and in accordance with Monro standards of operation.
Understand and adhere to company policies and procedures, governmental standards, environmental codes and ANSI/OSHA standards, and use required safety standards set forth in training and policies.
Perform Store Manager functions as business needs dictate.
Perform other duties as assigned by the direct supervisor.
Qualifications Minimum Qualifications
High school or GED equivalent.
2+ years of automotive and sales experience.
Valid driver license.
Ability to work with hands overhead, stand for long periods, and lift up to 50 lbs.
Excellent communication skills and basic algebra to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Guest and team focused mindset.
Background checks performed in accordance with applicable federal, state and local law. No applicant will be automatically disqualified because of a criminal record; the company will consider the nature of the crime(s) and its relation to the position.
Preferred Qualifications
Automotive State Inspector license.
ASE automotive certifications.
Proven automotive or quick-lube sales experience.
Leadership experience.
Benefits
Performance based incentives.
Paid vacation and holidays for full-time teammates.
Reimbursement for ASE certifications.
Reimbursement for State Inspection licenses, where applicable.
401(k) eligibility immediately upon hire.
Direct deposit.
Employee discounts.
Health, vision, and dental benefits for full-time teammates.
Employee access perks.
Career advancement opportunities.
Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
#J-18808-Ljbffr