Monro, Inc.
Assistant Automotive Store Manager
Company Description
Monro, Inc. is one of the nation’s largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some of the most recognizable names in the industry—Monro Auto Service and Tire Centers, Mr. Tire, Tire Choice, among many more regional chains. Our dominance is driven by teammates who strive to provide a five-star experience and deliver consistent value to our guests and shareholders. At Monro, we understand that a 5-star guest experience begins with a 5-star teammate experience. In fact, we’re currently investing more than $100 million in store improvements, new technology, and career development through our own Monro University training platform.
Job Description About The Role: The Assistant Manager role is a full-time, hourly position based upon the needs of the business. The Assistant Manager is a key holder for the store and serves as the manager on duty (MOD) in the absence of the Store Manager, or when demand requires it. The Assistant Manager is responsible for assisting in managing the operations of an automotive retail service and repair store to meet or exceed service standards and to achieve Monro’s performance and profitability goals. This position is expected to ensure that all teammates deliver exceptional 5‑Star service to our guests, through effective communication of vehicle issues and proposed solutions, as well as consistently meeting guest expectations for time commitments and quality.
Salary Range: $18.00 – $24.00 per hour (based on experience).
Responsibilities
Schedule guest appointments for optimal technician utilization and timely completion of vehicle services/repairs.
Help achieve Monro’s sales goals by properly informing and recommending tire and service products and sales promotions.
Attend to all guest needs in sales, service, complaints, and adjustments.
Build guest relationships to maximize customer satisfaction, loyalty, and retention.
Assist technicians in conveying repair and service needs to guests.
Ensure the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in a guest‑ready state.
Assist with inventory management, including pulling of tires and parts, unloading, and stocking inventory.
Provide direction and oversight to other technicians and assist where needed with services/repairs.
Organize the store’s workflow to ensure that technician skill levels are utilized efficiently for completing vehicle services/repairs effectively and timely in accordance with Monro standards of operation.
Understand and adhere to company policies and procedures, governmental standards including environmental codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.
Perform Store Manager functions as business needs dictate.
Perform other duties as assigned and required by direct supervisor.
Qualifications
High School Diploma or equivalent.
Minimum of two years retail experience, or the equivalent combination of education and experience.
Ability to work flexible hours, days, evenings, weekends, and holidays.
ASE certification and State Inspection License (where applicable) preferred.
Ability to influence and motivate a team to achieve set goals and objectives.
Ability to problem‑solve, manage inventory, merchandising, and customer service.
Communications skills to effectively communicate with teammates and guests.
Complete all Monro required training with the guidelines and timing provided.
Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR) and the ability to operate customer’s vehicles to conduct test drives.
Profile Summary
Capable of performing basic automotive maintenance, repair, and tire services.
Ability to identify problems by collecting data and establishing facts to produce practical decisions and solutions.
Ability to interpret and execute instructions furnished in written, oral, and diagram formats.
Excellent customer service skills.
Strong sales orientation and customer focus.
Excellent verbal and written communication skills with the ability to convey technical issues and write routine reports.
Excellent organizational and time‑management skills with the ability to change focus quickly to meet business needs.
Work Environment & Physical Requirements This job operates in an automotive shop environment. The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust. Assistant Managers must be able to complete the following but not limited to:
Must be able to see, hear, speak, lift, carry and stock merchandise and supplies up to 50 lbs. without assistance.
Frequent standing and walking for long periods of time.
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
Benefits
Performance based incentives
Paid vacation and holidays
Reimbursement for ASE Certifications
Reimbursement for State Inspection Licenses, where applicable
401keligibility immediately upon hire
Direct Deposit
Employee Discounts
Healthcare, Vision, and Dental
Employee Access Perks
Career Advancement Opportunities
Equal Employment Opportunity Statement Monro Inc. is proud to be an Equal Employment Opportunity / affirmative action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.
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Job Description About The Role: The Assistant Manager role is a full-time, hourly position based upon the needs of the business. The Assistant Manager is a key holder for the store and serves as the manager on duty (MOD) in the absence of the Store Manager, or when demand requires it. The Assistant Manager is responsible for assisting in managing the operations of an automotive retail service and repair store to meet or exceed service standards and to achieve Monro’s performance and profitability goals. This position is expected to ensure that all teammates deliver exceptional 5‑Star service to our guests, through effective communication of vehicle issues and proposed solutions, as well as consistently meeting guest expectations for time commitments and quality.
Salary Range: $18.00 – $24.00 per hour (based on experience).
Responsibilities
Schedule guest appointments for optimal technician utilization and timely completion of vehicle services/repairs.
Help achieve Monro’s sales goals by properly informing and recommending tire and service products and sales promotions.
Attend to all guest needs in sales, service, complaints, and adjustments.
Build guest relationships to maximize customer satisfaction, loyalty, and retention.
Assist technicians in conveying repair and service needs to guests.
Ensure the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in a guest‑ready state.
Assist with inventory management, including pulling of tires and parts, unloading, and stocking inventory.
Provide direction and oversight to other technicians and assist where needed with services/repairs.
Organize the store’s workflow to ensure that technician skill levels are utilized efficiently for completing vehicle services/repairs effectively and timely in accordance with Monro standards of operation.
Understand and adhere to company policies and procedures, governmental standards including environmental codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.
Perform Store Manager functions as business needs dictate.
Perform other duties as assigned and required by direct supervisor.
Qualifications
High School Diploma or equivalent.
Minimum of two years retail experience, or the equivalent combination of education and experience.
Ability to work flexible hours, days, evenings, weekends, and holidays.
ASE certification and State Inspection License (where applicable) preferred.
Ability to influence and motivate a team to achieve set goals and objectives.
Ability to problem‑solve, manage inventory, merchandising, and customer service.
Communications skills to effectively communicate with teammates and guests.
Complete all Monro required training with the guidelines and timing provided.
Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR) and the ability to operate customer’s vehicles to conduct test drives.
Profile Summary
Capable of performing basic automotive maintenance, repair, and tire services.
Ability to identify problems by collecting data and establishing facts to produce practical decisions and solutions.
Ability to interpret and execute instructions furnished in written, oral, and diagram formats.
Excellent customer service skills.
Strong sales orientation and customer focus.
Excellent verbal and written communication skills with the ability to convey technical issues and write routine reports.
Excellent organizational and time‑management skills with the ability to change focus quickly to meet business needs.
Work Environment & Physical Requirements This job operates in an automotive shop environment. The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust. Assistant Managers must be able to complete the following but not limited to:
Must be able to see, hear, speak, lift, carry and stock merchandise and supplies up to 50 lbs. without assistance.
Frequent standing and walking for long periods of time.
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
Benefits
Performance based incentives
Paid vacation and holidays
Reimbursement for ASE Certifications
Reimbursement for State Inspection Licenses, where applicable
401keligibility immediately upon hire
Direct Deposit
Employee Discounts
Healthcare, Vision, and Dental
Employee Access Perks
Career Advancement Opportunities
Equal Employment Opportunity Statement Monro Inc. is proud to be an Equal Employment Opportunity / affirmative action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.
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