Monro, Inc.
Join to apply for the
Assistant Automotive Store Manager
role at
Monro, Inc.
Company Description Monro, Inc. is one of the nation’s largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some of the most recognizable names in the industry—Monro Auto Service and Tire Centers, Mr. Tire, Tire Choice, and many more regional chains. Our dominance is driven by teammates who strive to provide a five‑star experience and deliver consistent value to our guests and shareholders. We’re currently investing more than $100 million in store improvements, new technology, and career development through our own Monro University training platform.
About The Role The Assistant Manager role is a full‑time position and is hourly based upon needs of the business. The Assistant Manager is a key holder for the store and serves as the manager on duty (MOD) in the absence of the Store Manager, or when demand requires it. The Assistant Manager is responsible for assisting in managing the operations of an automotive retail service and repair store to meet or exceed service standards and to achieve Monro’s performance and profitability goals. This position expects all teammates to deliver exceptional 5‑Star service to our guests through effective communication of vehicle issues and proposed solutions, and consistently meeting guest expectations for time commitments and quality.
Responsibilities
Schedule guest appointments to optimize technician abilities and enable timely completion of vehicle services/repairs.
Help achieve Monro’s sales goals by properly informing and recommending tire and service products and sales promotions.
Attend to all guest needs in areas of sales, service, complaints, and adjustments.
Build guest relationships to maximize customer satisfaction, loyalty, and retention.
Assist technicians in conveying repair and service needs to guests.
Ensure the store is in excellent condition and maintained to Monro standards for cleanliness and guest‑ready condition.
Assist with inventory management, including pulling of tires and parts, unloading and stocking inventory.
Provide direction and oversight to other technicians and assist with services/repairs as needed.
Organize the store’s workflow to utilize technician skill levels efficiently for completing vehicle services/repairs effectively and timely in accordance with Monro standards of operation.
Understand and adhere to company policies and procedures, governmental standards including environmental codes and ANSI/OSHA standards, and consistently use all required safety standards set forth in training and policies and procedures.
Perform Store Manager functions as business needs dictate.
Perform other duties as assigned and required by direct supervisor.
Qualifications
High School Diploma or equivalent.
Minimum of two years retail experience, or an equivalent combination of education and experience.
Ability to work flexible hours, days, evenings, weekends, and holidays.
ASE certification and State Inspection License (where applicable) preferred.
Ability to influence and motivate a team to achieve set goals and objectives.
Problem‑solving skills in inventory management, merchandising, and customer service.
Strong communications skills to effectively communicate with teammates and guests.
Complete all Monro required training with the provided guidelines and timing.
Must possess a current valid driver’s license and a satisfactory Motor Vehicle Report (MVR), and have the ability to operate customer vehicles to conduct test drives.
Profile Summary
Capable of performing basic automotive maintenance, repair, and tire services.
Ability to identify problems by collecting data and establishing facts to produce practical decisions and solutions.
Ability to interpret and execute instructions furnished in written, oral, and diagram formats.
Excellent customer service skills.
Strong sales orientation and customer focus.
Excellent verbal and written communication skills, with the ability to convey technical issues and write routine reports.
Excellent organizational and time‑management skills, with the ability to change focus quickly to meet business needs.
Work Environment & Physical Requirements
Must be able to see, hear, speak, lift, carry, and stock merchandise and supplies up to 50 lbs. without assistance.
Frequent standing and walking for long periods of time.
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, and twisting.
Benefits
Performance based incentives.
Paid vacation and holidays.
Reimbursement for ASE Certifications.
Reimbursement for State Inspection Licenses, where applicable.
401(k) eligibility immediately upon hire.
Direct Deposit.
Employee Discounts.
Healthcare, Vision, and Dental.
Employee Access Perks.
Career Advancement Opportunities.
Equal Employment Opportunity Monro Inc. is proud to be an Equal Employment Opportunity / Affi?
[continued]
employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.
#J-18808-Ljbffr
Assistant Automotive Store Manager
role at
Monro, Inc.
Company Description Monro, Inc. is one of the nation’s largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some of the most recognizable names in the industry—Monro Auto Service and Tire Centers, Mr. Tire, Tire Choice, and many more regional chains. Our dominance is driven by teammates who strive to provide a five‑star experience and deliver consistent value to our guests and shareholders. We’re currently investing more than $100 million in store improvements, new technology, and career development through our own Monro University training platform.
About The Role The Assistant Manager role is a full‑time position and is hourly based upon needs of the business. The Assistant Manager is a key holder for the store and serves as the manager on duty (MOD) in the absence of the Store Manager, or when demand requires it. The Assistant Manager is responsible for assisting in managing the operations of an automotive retail service and repair store to meet or exceed service standards and to achieve Monro’s performance and profitability goals. This position expects all teammates to deliver exceptional 5‑Star service to our guests through effective communication of vehicle issues and proposed solutions, and consistently meeting guest expectations for time commitments and quality.
Responsibilities
Schedule guest appointments to optimize technician abilities and enable timely completion of vehicle services/repairs.
Help achieve Monro’s sales goals by properly informing and recommending tire and service products and sales promotions.
Attend to all guest needs in areas of sales, service, complaints, and adjustments.
Build guest relationships to maximize customer satisfaction, loyalty, and retention.
Assist technicians in conveying repair and service needs to guests.
Ensure the store is in excellent condition and maintained to Monro standards for cleanliness and guest‑ready condition.
Assist with inventory management, including pulling of tires and parts, unloading and stocking inventory.
Provide direction and oversight to other technicians and assist with services/repairs as needed.
Organize the store’s workflow to utilize technician skill levels efficiently for completing vehicle services/repairs effectively and timely in accordance with Monro standards of operation.
Understand and adhere to company policies and procedures, governmental standards including environmental codes and ANSI/OSHA standards, and consistently use all required safety standards set forth in training and policies and procedures.
Perform Store Manager functions as business needs dictate.
Perform other duties as assigned and required by direct supervisor.
Qualifications
High School Diploma or equivalent.
Minimum of two years retail experience, or an equivalent combination of education and experience.
Ability to work flexible hours, days, evenings, weekends, and holidays.
ASE certification and State Inspection License (where applicable) preferred.
Ability to influence and motivate a team to achieve set goals and objectives.
Problem‑solving skills in inventory management, merchandising, and customer service.
Strong communications skills to effectively communicate with teammates and guests.
Complete all Monro required training with the provided guidelines and timing.
Must possess a current valid driver’s license and a satisfactory Motor Vehicle Report (MVR), and have the ability to operate customer vehicles to conduct test drives.
Profile Summary
Capable of performing basic automotive maintenance, repair, and tire services.
Ability to identify problems by collecting data and establishing facts to produce practical decisions and solutions.
Ability to interpret and execute instructions furnished in written, oral, and diagram formats.
Excellent customer service skills.
Strong sales orientation and customer focus.
Excellent verbal and written communication skills, with the ability to convey technical issues and write routine reports.
Excellent organizational and time‑management skills, with the ability to change focus quickly to meet business needs.
Work Environment & Physical Requirements
Must be able to see, hear, speak, lift, carry, and stock merchandise and supplies up to 50 lbs. without assistance.
Frequent standing and walking for long periods of time.
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, and twisting.
Benefits
Performance based incentives.
Paid vacation and holidays.
Reimbursement for ASE Certifications.
Reimbursement for State Inspection Licenses, where applicable.
401(k) eligibility immediately upon hire.
Direct Deposit.
Employee Discounts.
Healthcare, Vision, and Dental.
Employee Access Perks.
Career Advancement Opportunities.
Equal Employment Opportunity Monro Inc. is proud to be an Equal Employment Opportunity / Affi?
[continued]
employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.
#J-18808-Ljbffr