San Diego County Credit Union
Technical Support Specialist II
San Diego County Credit Union, San Diego, California, United States, 92189
Technical Support Specialist II
San Diego County Credit Union
San Diego County Credit Union provided pay range Base pay range: $32.50/hr – $42.00/hr
Position Summary The position of Technical Support Specialist II is established to provide second level PC and application support to both branches and administrative staff. In addition, the position is responsible for application installation and upgrades, remote PC management, VOIP handset configuration, and some network and server administration. This role works closely with the level 1 Help Desk staff as well as other IT departments for problem resolution, and is responsible for maintaining service level agreements set by the organization for IT problem resolution.
Minimum Qualifications (Education, Experience, Skills)
Associate’s degree or equivalent work experience.
A+, MCP, Network+, Security+, or equivalent certification required.
3 years’ experience in a heterogeneous network environment.
Proven experience with Windows desktops and servers, Active Directory Administration, Exchange, MS Office, and Visio.
Prior experience with service desk ticketing systems required.
Professional and effective interaction, verbal and written communication skills.
Demonstrated ability to coordinate concurrent projects and tasks, self-organize and prioritize meeting deadlines.
Track record of applying critical thinking and effective problem‑solving skills.
Zoom and MS Teams familiarity preferred.
Essential Duties and Responsibilities
Provide tier‑two technical support to all departments and branch offices.
Troubleshoot computer hardware and software.
Set up and configure new PCs, printers, network hardware, etc.
Install and configure software applications using an endpoint management solution (experience with KACE a plus).
Active Directory administration, management, and monitoring.
Assist with installation of network equipment at branches and remote locations.
Document software installation and configuration.
Work with vendors to obtain quotes and make purchases as requested.
Maintain routine inventory/license control.
Perform telecom duties such as activating phones, setting up users and agents, configuring queues and extensions, and monitoring performance.
Participate in AML/BSA compliance training as assigned and adhere to credit union policies and procedures.
Other Duties & Responsibilities
Perform special projects as assigned.
On‑call duties as needed.
Routine travel.
Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to use hands for handling or feeling objects, tools, or controls and to talk or hear. The employee is frequently required to stand and reach with hands and arms, occasionally to walk, sit, climb or balance, and stoop, kneel, crouch, or crawl. The employee must sometimes lift and/or move up to 50 pounds. Vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The noise level in the work environment is usually moderate.
Schedule: Monday‑Friday 8:30am‑5:30pm; Saturday: OFF; Sunday: OFF. Full Time - 40 hours a week.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology; Banking
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San Diego County Credit Union provided pay range Base pay range: $32.50/hr – $42.00/hr
Position Summary The position of Technical Support Specialist II is established to provide second level PC and application support to both branches and administrative staff. In addition, the position is responsible for application installation and upgrades, remote PC management, VOIP handset configuration, and some network and server administration. This role works closely with the level 1 Help Desk staff as well as other IT departments for problem resolution, and is responsible for maintaining service level agreements set by the organization for IT problem resolution.
Minimum Qualifications (Education, Experience, Skills)
Associate’s degree or equivalent work experience.
A+, MCP, Network+, Security+, or equivalent certification required.
3 years’ experience in a heterogeneous network environment.
Proven experience with Windows desktops and servers, Active Directory Administration, Exchange, MS Office, and Visio.
Prior experience with service desk ticketing systems required.
Professional and effective interaction, verbal and written communication skills.
Demonstrated ability to coordinate concurrent projects and tasks, self-organize and prioritize meeting deadlines.
Track record of applying critical thinking and effective problem‑solving skills.
Zoom and MS Teams familiarity preferred.
Essential Duties and Responsibilities
Provide tier‑two technical support to all departments and branch offices.
Troubleshoot computer hardware and software.
Set up and configure new PCs, printers, network hardware, etc.
Install and configure software applications using an endpoint management solution (experience with KACE a plus).
Active Directory administration, management, and monitoring.
Assist with installation of network equipment at branches and remote locations.
Document software installation and configuration.
Work with vendors to obtain quotes and make purchases as requested.
Maintain routine inventory/license control.
Perform telecom duties such as activating phones, setting up users and agents, configuring queues and extensions, and monitoring performance.
Participate in AML/BSA compliance training as assigned and adhere to credit union policies and procedures.
Other Duties & Responsibilities
Perform special projects as assigned.
On‑call duties as needed.
Routine travel.
Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to use hands for handling or feeling objects, tools, or controls and to talk or hear. The employee is frequently required to stand and reach with hands and arms, occasionally to walk, sit, climb or balance, and stoop, kneel, crouch, or crawl. The employee must sometimes lift and/or move up to 50 pounds. Vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The noise level in the work environment is usually moderate.
Schedule: Monday‑Friday 8:30am‑5:30pm; Saturday: OFF; Sunday: OFF. Full Time - 40 hours a week.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology; Banking
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