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Cognizant

CXone IVR Engineer — Remote & API Integrations

Cognizant, Annapolis, Maryland, United States, 21403

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A global IT services firm is looking for a Nice CXOne Developer to enhance IVR systems for seamless customer experiences. The role involves developing, implementing, and testing IVR workflows while integrating various APIs. Candidates should have at least 6 years of experience with NICE CXone products and a strong understanding of contact center KPIs. The position offers competitive salary and benefits including medical insurance and a 401(k) plan. #J-18808-Ljbffr