Smith Turf & Irrigation LLC
Company Overview
Smith Turf & Irrigation is the leading distributor and retailer in the golf, grounds and landscaping industry. We offer a comprehensive selection of equipment, irrigation and landscape products and support our customers with technical expertise and service.
Since 1925, Smith Turf has built an unmatched reputation for outstanding customer care, service and support across North and South Carolina, Virginia and Tennessee. STI is a family owned business that believes in working as a team and fosters a family oriented culture.
Position Overview Branch managers are responsible for managing all facets of branch operations including inventory management, team development and overall sales performance and growth. This role works in collaboration with the outside sales team to meet operational goals.
What You’ll Do
Manage all branch operational aspects including sales, customer service, inventory, and the TCE service shop
Possess a clear understanding and working knowledge of STI products and operations to be able to manage the customer’s expectation throughout the sales, delivery, inventory and service lifecycles
Ensure customer queries regarding our wide range of products, including equipment, landscape products, and applications are answered timely and accurately
Meet operational, inventory and service shop annual goals by monitoring and assessing key performance metrics
Effectively communicate sales and service updates and initiatives to the branch team and customers
Inventory management including managing obsolete inventory and ordering whole goods
Monitor sales bulletins from vendors on parts and equipment specials
Ensure service parts are ordered and received
Oversee and ensure routine cycle counts are done and timely adjustments are made
Actively participate in the planning and execution of initiative aimed at driving branch growth
Responsible for reviewing and ensuring manufacturer rebates are submitted and current
Provide guidance, training, and mentorship to enhance the team’s capabilities
Promote a strong safety culture through workplace organization, training and executing policies
Work with external sales representatives to enhance growth in LPG and TCE sectors
Ensure the showroom and yard are stocked, organized and maintain a clean appearance
Skills We Are Seeking
A minimum of 3 years of managerial experience is required, preferably in retail branch operations
Experience in the power equipment, lawn care products, irrigation, and landscape lighting industry is preferred
Demonstrable skills in inventory management systems. An openness to embrace new technological skills is essential
Strong leadership skills with the ability to motivate and develop a high-performing team
Must have excellent selling, written and verbal communication and customer service skills
Must be good with people, extremely tactful and professional
Proficient in Microsoft products
Benefits
Competitive Compensation
Medical, Dental, Vision, Short and Long Term Disability, Life Insurance
Paid Time Off and Paid Holidays
401(k) with Company Match
Employee Referral Program
Opportunity of Advancement
Paid Training and Certifications
Free Counseling Services- EAP
Product Discounts
Weekends Off!
STI is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. All employment decisions at STI including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.
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Since 1925, Smith Turf has built an unmatched reputation for outstanding customer care, service and support across North and South Carolina, Virginia and Tennessee. STI is a family owned business that believes in working as a team and fosters a family oriented culture.
Position Overview Branch managers are responsible for managing all facets of branch operations including inventory management, team development and overall sales performance and growth. This role works in collaboration with the outside sales team to meet operational goals.
What You’ll Do
Manage all branch operational aspects including sales, customer service, inventory, and the TCE service shop
Possess a clear understanding and working knowledge of STI products and operations to be able to manage the customer’s expectation throughout the sales, delivery, inventory and service lifecycles
Ensure customer queries regarding our wide range of products, including equipment, landscape products, and applications are answered timely and accurately
Meet operational, inventory and service shop annual goals by monitoring and assessing key performance metrics
Effectively communicate sales and service updates and initiatives to the branch team and customers
Inventory management including managing obsolete inventory and ordering whole goods
Monitor sales bulletins from vendors on parts and equipment specials
Ensure service parts are ordered and received
Oversee and ensure routine cycle counts are done and timely adjustments are made
Actively participate in the planning and execution of initiative aimed at driving branch growth
Responsible for reviewing and ensuring manufacturer rebates are submitted and current
Provide guidance, training, and mentorship to enhance the team’s capabilities
Promote a strong safety culture through workplace organization, training and executing policies
Work with external sales representatives to enhance growth in LPG and TCE sectors
Ensure the showroom and yard are stocked, organized and maintain a clean appearance
Skills We Are Seeking
A minimum of 3 years of managerial experience is required, preferably in retail branch operations
Experience in the power equipment, lawn care products, irrigation, and landscape lighting industry is preferred
Demonstrable skills in inventory management systems. An openness to embrace new technological skills is essential
Strong leadership skills with the ability to motivate and develop a high-performing team
Must have excellent selling, written and verbal communication and customer service skills
Must be good with people, extremely tactful and professional
Proficient in Microsoft products
Benefits
Competitive Compensation
Medical, Dental, Vision, Short and Long Term Disability, Life Insurance
Paid Time Off and Paid Holidays
401(k) with Company Match
Employee Referral Program
Opportunity of Advancement
Paid Training and Certifications
Free Counseling Services- EAP
Product Discounts
Weekends Off!
STI is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. All employment decisions at STI including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.
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