Marriott Vacations Worldwide
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Manager Global Change Management
role at
Marriott Vacations Worldwide .
This position works a hybrid schedule featuring a combination of on-site (in office) and work from home.
Position Summary The
Manager, Global Change Management , reporting to the Associate Director, Global Change Management, is responsible for coordinating and implementing project-level change management activities related to process, system, and technology changes that support enterprise change initiatives, with a focus on the associate experience. This role partners with functional business leaders, technology leaders, HR teams, and the Global Communications CoE to drive successful project adoption and behavior change.
The Manager will conduct stakeholder assessments to identify impacted audience groups and help develop engagement strategies, manage change readiness activities, and monitor adoption and proficiency levels. Responsibilities include coordinating change champion networks as needed, tracking metrics and reporting, and managing stakeholders. The role will also engage in activities that support engagement programs, recognition efforts, and culture-building initiatives, facilitate feedback channels, provide direct support to project teams during transitions, and collaborate with global business leaders to ensure culturally relevant and appropriately localized change management activities.
Expected Contributions Global Change Management
Conduct stakeholder analyses to identify key impacted audience groups and assist in developing engagement strategies.
Conduct readiness assessments, surveys, and focus groups to gauge associate preparedness and identify resistance as part of the sense and respond listening strategy.
Monitor adoption rates and proficiency levels by developing project KPIs and sharing findings, recommending interventions as needed.
Build and maintain change champion networks, facilitating project support and feedback loops.
Collaborate with and support cross‑functional stakeholders, including key business leaders, through the change journey process.
Associate Experience
Partner with HR teams and Global Communications CoE to support engagement, recognition, and culture‑building initiatives.
Collect audience feedback through surveys, focus groups, and suggestion boxes.
Provide support to project teams through the transition process.
Collaborate with global business leaders and functions to ensure change management activities are culturally relevant and appropriately localized.
Coordinate with the Global Communications CoE to align project communications with the overall editorial calendar.
Ensure change initiative programs are aligned with company values, culture, and recognition.
General Operations
Manage small to medium‑sized change management projects or workstreams, ensuring deliverables are met on time and within budget.
Support project documentation, templates, and playbooks for change management processes.
Work cross‑functionally with HR, GT, Finance, and other MVW departments to ensure alignment and integration of change efforts.
Gather feedback from stakeholders and recommend enhancements to change management tools and processes.
Candidate Profile Education
BA or BS Degree in Business Administration, Communications, Talent/Organizational Development, Marketing, or Human Resources.
Experience
Minimum of 5 years in change management, HR, or related discipline.
Minimum of 2–3 years in project management.
Experience supporting change initiatives preferred.
Timeshare/hospitality/lodging industry experience a plus.
Attributes/Skills
Strong writing and communications skills.
High attention to detail with strong critical thinking, reasoning, and problem‑solving skills.
Proven ability to effect behavioral changes across an organization and drive adoption of new tools and business processes.
Ability to manage multiple tasks, meet deadlines under pressure, and remain flexible with changing business initiative priorities.
Ability to work effectively at all levels in an organization.
Strong organizational skills and effective systems to organize and track information.
Excellent people skills with a proven ability to build rapport and trust quickly.
Professional demeanor.
Self‑starter, able to work independently and collaborate with cross‑functional teams.
Can manage multiple projects simultaneously.
Ability to manage up to supervisors, leaders, and other stakeholders on progress, risks, and support.
Familiarity with change management methodologies (e.g., Prosci, ADKAR) a plus.
Intermediate proficiency in Office 365 suite, especially SharePoint, Viva Engage, and OneDrive.
Intermediate proficiency in Microsoft Word, Excel, and PowerPoint.
Effective presentation and facilitation skills required.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Project Management and Information Technology
Industries Hospitality
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Manager Global Change Management
role at
Marriott Vacations Worldwide .
This position works a hybrid schedule featuring a combination of on-site (in office) and work from home.
Position Summary The
Manager, Global Change Management , reporting to the Associate Director, Global Change Management, is responsible for coordinating and implementing project-level change management activities related to process, system, and technology changes that support enterprise change initiatives, with a focus on the associate experience. This role partners with functional business leaders, technology leaders, HR teams, and the Global Communications CoE to drive successful project adoption and behavior change.
The Manager will conduct stakeholder assessments to identify impacted audience groups and help develop engagement strategies, manage change readiness activities, and monitor adoption and proficiency levels. Responsibilities include coordinating change champion networks as needed, tracking metrics and reporting, and managing stakeholders. The role will also engage in activities that support engagement programs, recognition efforts, and culture-building initiatives, facilitate feedback channels, provide direct support to project teams during transitions, and collaborate with global business leaders to ensure culturally relevant and appropriately localized change management activities.
Expected Contributions Global Change Management
Conduct stakeholder analyses to identify key impacted audience groups and assist in developing engagement strategies.
Conduct readiness assessments, surveys, and focus groups to gauge associate preparedness and identify resistance as part of the sense and respond listening strategy.
Monitor adoption rates and proficiency levels by developing project KPIs and sharing findings, recommending interventions as needed.
Build and maintain change champion networks, facilitating project support and feedback loops.
Collaborate with and support cross‑functional stakeholders, including key business leaders, through the change journey process.
Associate Experience
Partner with HR teams and Global Communications CoE to support engagement, recognition, and culture‑building initiatives.
Collect audience feedback through surveys, focus groups, and suggestion boxes.
Provide support to project teams through the transition process.
Collaborate with global business leaders and functions to ensure change management activities are culturally relevant and appropriately localized.
Coordinate with the Global Communications CoE to align project communications with the overall editorial calendar.
Ensure change initiative programs are aligned with company values, culture, and recognition.
General Operations
Manage small to medium‑sized change management projects or workstreams, ensuring deliverables are met on time and within budget.
Support project documentation, templates, and playbooks for change management processes.
Work cross‑functionally with HR, GT, Finance, and other MVW departments to ensure alignment and integration of change efforts.
Gather feedback from stakeholders and recommend enhancements to change management tools and processes.
Candidate Profile Education
BA or BS Degree in Business Administration, Communications, Talent/Organizational Development, Marketing, or Human Resources.
Experience
Minimum of 5 years in change management, HR, or related discipline.
Minimum of 2–3 years in project management.
Experience supporting change initiatives preferred.
Timeshare/hospitality/lodging industry experience a plus.
Attributes/Skills
Strong writing and communications skills.
High attention to detail with strong critical thinking, reasoning, and problem‑solving skills.
Proven ability to effect behavioral changes across an organization and drive adoption of new tools and business processes.
Ability to manage multiple tasks, meet deadlines under pressure, and remain flexible with changing business initiative priorities.
Ability to work effectively at all levels in an organization.
Strong organizational skills and effective systems to organize and track information.
Excellent people skills with a proven ability to build rapport and trust quickly.
Professional demeanor.
Self‑starter, able to work independently and collaborate with cross‑functional teams.
Can manage multiple projects simultaneously.
Ability to manage up to supervisors, leaders, and other stakeholders on progress, risks, and support.
Familiarity with change management methodologies (e.g., Prosci, ADKAR) a plus.
Intermediate proficiency in Office 365 suite, especially SharePoint, Viva Engage, and OneDrive.
Intermediate proficiency in Microsoft Word, Excel, and PowerPoint.
Effective presentation and facilitation skills required.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Project Management and Information Technology
Industries Hospitality
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