Chicago Cubs
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Ticket Operations Associate (Part-Time) DEPARTMENT: Ticket Operations LOCATION: Chicago, IL REPORTS TO: Senior Director, Ticket Operations FLSA STATUS: Nonexempt COMPENSATION: New associate pay rate $16.60 per hour USD
HOW YOU’LL CONTRIBUTE:
The Ticket Operations Associate will assist the Ticket Operations team with all aspects of ticket operations including order processing, customer service, and ticket payments. These positions will be scheduled for 15-30 hours per week through October.
THE DAY-TO-DAY:
Assist in the processing and distribution of season, group and individual game tickets
Provide customer service support for ticketed events at Wrigley Field
Provide direct support to ticket operations staff by coordinating order processing and system input
Update customer accounts in ticketing system & CRM as required
Standard office procedures including filing, mailing and data entry
Other related duties as assigned
WHAT YOU’LL BRING:
Strong oral and written communication skills
Demonstrated attention to detail and organization
Proficiency with MS Office and demonstrated ability to learn and master new technology as needed
Demonstrated ability to multi-task, think creatively, and problem solve
Minimum of 1 year of customer service experience
Must be available to work from March-October
Ability to work non-traditional hours, including nights, weekends, and holidays
WHAT SETS YOU APART:
College Degree in: Business, Communications, Hospitality, Marketing, Sales, or related field
Experience with Tickets.com’s Pro Venue platform and SalesForce or other CRM a plus
TOTAL REWARDS:
Option to purchase a discounted meal on game days
Complimentary off-site parking & shuttle transportation to/from Wrigley Field on night & weekend game days
Exclusive special events for associates
Professional development & engagement opportunities
Rewards & recognition programs
Access to best-in-class facilities including an associate locker room & break room
Uniform(s) provided at no cost
Fan Service Center Associate (Part-Time) DEPARTMENT: Fan Services LOCATION: Chicago, IL REPORTS TO: Manager, Service Center & Wrigley Field Tours FLSA STATUS: Nonexempt COMPENSATION: New associate pay rate $16.60 per hour USD
HOW YOU’LL CONTRIBUTE:
The Fan Service Center Associate plays a vital role in executing day-to-day tasks and activities within their respective department. They are responsible for accurately, personally & timely responding to all inbound fan inquiries via various communication mediums which include email, phone, text, online chat, letter & in-person. Ticketing related responsibilities include season ticket holder & single game ticket: sales, service & operations support for both Wrigley Field & Sloan Park.
THE DAY-TO-DAY:
Utilize knowledge of the Cubs Organization and Wrigley Field to provide personal, accurate and timely service to each fan
Process orders for single game ticket sales, tours, parking, concert, and spring training requests along with promoting various other Cubs initiatives and offerings via telephone and online
Generate incremental revenue via inside ticket sales campaigns for special event nights and targeted series by utilizing sales and service best practices
Process and balance all ticket orders sold over the phone and the fulfillment of all ticket orders
Respond to general inbound fan inquires via email, phone calls, letters and online chat personally, accurately and timely
Track transactions, trends and fan feedback within universal CRM tool
Support Season Ticket Holder Service Representatives at exclusive Season Ticket Holder special events and throughout the ticket renewal process
WHAT YOU’LL BRING:
Demonstrated ability to display a personable, passionate, determined and professional demeanor at all times
Demonstrated ability to be detail oriented, organized with a proven ability to follow through on all tasks
Demonstrated ability to function in fast-paced environment, handle multiple projects while adhering to deadlines
Demonstrated verbal, and written communication skills
Proficiency with MS Office; demonstrated ability to learn and master new technology as needed
Demonstrated ability to maintain confidentiality
Responds well to coaching and feedback
Able to work non-traditional hours, including nights, weekends, and holidays
WHAT SETS YOU APART:
Passion for baseball, the Chicago Cubs, Wrigley Field and its unique history
Positive attitude and the ability to maintain the highest level of professionalism
Demonstrated ability to work independently while working in a team environment towards goals
Ability to work under stress
Experience in promotional event planning, execution and delivery
Self-starter with leadership skills
Proficiency with ProVenue ticketing system and Salesforce.com CRM
1 year experience in a hospitality, business, public relations, customer service, or sales setting
TOTAL REWARDS:
Option to purchase a discounted meal on game days
Complimentary off-site parking & shuttle transportation to/from Wrigley Field on night & weekend game days
Exclusive special events for associates
Professional development & engagement opportunities
Rewards & recognition programs
Access to best-in-class facilities including an associate locker room & break room
Uniform(s) provided at no cost
This job posting includes the anticipated compensation, which reflects the hourly rate or salary range the Chicago Cubs and its affiliates are considering for this role in the specified location(s) as of the posting date. Where anticipated compensation is a salary range, the actual base salary offered within that range will be reflective of the candidate’s skills and experience.
Response Expectations:
Due to the overwhelming number of applications we receive, we unfortunately may not be able to respond in person to each applicant. However, we can assure you that you will receive an email confirmation when you apply as well as additional email notifications whether you are selected to move forward for the position or not. Please note, we keep all resumes on file and will contact you should we wish to schedule an interview with you.
EEO Statement:
The Chicago Cubs and its affiliates embrace diversity and are committed to building a team that represents all communities. We hold ourselves accountable to include new and different voices in our organization. Everyone is welcome here, and we celebrate what makes each of us unique. The Chicago Cubs and its affiliates are an Equal Opportunity Employer committed to inclusion and employing a diverse workforce. All applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, or other legally protected characteristics.
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Ticket Operations Associate (Part-Time) DEPARTMENT: Ticket Operations LOCATION: Chicago, IL REPORTS TO: Senior Director, Ticket Operations FLSA STATUS: Nonexempt COMPENSATION: New associate pay rate $16.60 per hour USD
HOW YOU’LL CONTRIBUTE:
The Ticket Operations Associate will assist the Ticket Operations team with all aspects of ticket operations including order processing, customer service, and ticket payments. These positions will be scheduled for 15-30 hours per week through October.
THE DAY-TO-DAY:
Assist in the processing and distribution of season, group and individual game tickets
Provide customer service support for ticketed events at Wrigley Field
Provide direct support to ticket operations staff by coordinating order processing and system input
Update customer accounts in ticketing system & CRM as required
Standard office procedures including filing, mailing and data entry
Other related duties as assigned
WHAT YOU’LL BRING:
Strong oral and written communication skills
Demonstrated attention to detail and organization
Proficiency with MS Office and demonstrated ability to learn and master new technology as needed
Demonstrated ability to multi-task, think creatively, and problem solve
Minimum of 1 year of customer service experience
Must be available to work from March-October
Ability to work non-traditional hours, including nights, weekends, and holidays
WHAT SETS YOU APART:
College Degree in: Business, Communications, Hospitality, Marketing, Sales, or related field
Experience with Tickets.com’s Pro Venue platform and SalesForce or other CRM a plus
TOTAL REWARDS:
Option to purchase a discounted meal on game days
Complimentary off-site parking & shuttle transportation to/from Wrigley Field on night & weekend game days
Exclusive special events for associates
Professional development & engagement opportunities
Rewards & recognition programs
Access to best-in-class facilities including an associate locker room & break room
Uniform(s) provided at no cost
Fan Service Center Associate (Part-Time) DEPARTMENT: Fan Services LOCATION: Chicago, IL REPORTS TO: Manager, Service Center & Wrigley Field Tours FLSA STATUS: Nonexempt COMPENSATION: New associate pay rate $16.60 per hour USD
HOW YOU’LL CONTRIBUTE:
The Fan Service Center Associate plays a vital role in executing day-to-day tasks and activities within their respective department. They are responsible for accurately, personally & timely responding to all inbound fan inquiries via various communication mediums which include email, phone, text, online chat, letter & in-person. Ticketing related responsibilities include season ticket holder & single game ticket: sales, service & operations support for both Wrigley Field & Sloan Park.
THE DAY-TO-DAY:
Utilize knowledge of the Cubs Organization and Wrigley Field to provide personal, accurate and timely service to each fan
Process orders for single game ticket sales, tours, parking, concert, and spring training requests along with promoting various other Cubs initiatives and offerings via telephone and online
Generate incremental revenue via inside ticket sales campaigns for special event nights and targeted series by utilizing sales and service best practices
Process and balance all ticket orders sold over the phone and the fulfillment of all ticket orders
Respond to general inbound fan inquires via email, phone calls, letters and online chat personally, accurately and timely
Track transactions, trends and fan feedback within universal CRM tool
Support Season Ticket Holder Service Representatives at exclusive Season Ticket Holder special events and throughout the ticket renewal process
WHAT YOU’LL BRING:
Demonstrated ability to display a personable, passionate, determined and professional demeanor at all times
Demonstrated ability to be detail oriented, organized with a proven ability to follow through on all tasks
Demonstrated ability to function in fast-paced environment, handle multiple projects while adhering to deadlines
Demonstrated verbal, and written communication skills
Proficiency with MS Office; demonstrated ability to learn and master new technology as needed
Demonstrated ability to maintain confidentiality
Responds well to coaching and feedback
Able to work non-traditional hours, including nights, weekends, and holidays
WHAT SETS YOU APART:
Passion for baseball, the Chicago Cubs, Wrigley Field and its unique history
Positive attitude and the ability to maintain the highest level of professionalism
Demonstrated ability to work independently while working in a team environment towards goals
Ability to work under stress
Experience in promotional event planning, execution and delivery
Self-starter with leadership skills
Proficiency with ProVenue ticketing system and Salesforce.com CRM
1 year experience in a hospitality, business, public relations, customer service, or sales setting
TOTAL REWARDS:
Option to purchase a discounted meal on game days
Complimentary off-site parking & shuttle transportation to/from Wrigley Field on night & weekend game days
Exclusive special events for associates
Professional development & engagement opportunities
Rewards & recognition programs
Access to best-in-class facilities including an associate locker room & break room
Uniform(s) provided at no cost
This job posting includes the anticipated compensation, which reflects the hourly rate or salary range the Chicago Cubs and its affiliates are considering for this role in the specified location(s) as of the posting date. Where anticipated compensation is a salary range, the actual base salary offered within that range will be reflective of the candidate’s skills and experience.
Response Expectations:
Due to the overwhelming number of applications we receive, we unfortunately may not be able to respond in person to each applicant. However, we can assure you that you will receive an email confirmation when you apply as well as additional email notifications whether you are selected to move forward for the position or not. Please note, we keep all resumes on file and will contact you should we wish to schedule an interview with you.
EEO Statement:
The Chicago Cubs and its affiliates embrace diversity and are committed to building a team that represents all communities. We hold ourselves accountable to include new and different voices in our organization. Everyone is welcome here, and we celebrate what makes each of us unique. The Chicago Cubs and its affiliates are an Equal Opportunity Employer committed to inclusion and employing a diverse workforce. All applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, or other legally protected characteristics.
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