Amazon Web Services (AWS)
Sr. CX Strategist, 3PX, Private Pricing & Experiences
Amazon Web Services (AWS), Seattle, Washington, us, 98127
Do you want to be part of an innovative and rapidly growing business? Amazon Web Services (AWS) is seeking a Sr. CX Strategist, Special Projects with strong business acumen and a high bar, to join the AWS Private Pricing Programs and Experiences (3PX) team. 3PX was conceived from the belief that many current and future AWS customers can realize more value from cloud by deepening their relationships with the AWS Private Pricing Program, and this role will help drive the growth and scale of Private Pricing through cross‑functional and highly‑visible initiatives.
In this role you will drive growth of the Private Pricing Program by defining and delivering against strategies that transform how customers discover, engage with and choose Private Pricing in order to benefit from its value proposition. To do so, you will partner with stakeholder teams across AWS to assert your vision, drive consensus, and bring your vision to life. Through this work you will deepen relationships with customers, enrich our understanding of their needs, increase the size of the Private Pricing customer base, and drive improvements to the customer experience to minimize friction and improve business outcomes for both the customer and AWS. You will serve as a CX bar raiser on planned updates and launches to ensure an optimal CX, current and future.
The ideal candidate thrives in ambiguity and is energized by the opportunity to chart their own path forward. They have high judgment, excel at calibrating to the needs of each situation—including balancing standards versus delivery—and are self‑driven and innately curious. They also have a high bar for delivery and experience working directly with senior leadership.
Key Responsibilities
Define and drive strategies that transform how customers discover, engage with and choose the AWS Private Pricing Program. Create and run new discovery and conversion points for customers to drive down‑funnel conversion. Continuously inspect and learn from metrics and anecdotes, and run experiments to gain insights quickly and continuously improve. Manage stakeholders and senior leadership to propose ideas, gain alignment, and report on progress. Serve as CX bar raiser on planned updates and launches to ensure an optimal CX. Basic Qualifications
Bachelor’s degree or equivalent. Experience managing cross‑functional projects and initiatives. 6+ years of experience in sales, marketing, or a related field. 2+ years of experience in customer experience (CX) strategy or design. Demonstrated track record of developing and implementing customer‑centric strategies. Preferred Qualifications
Excellent verbal and written communication skills. Ability to master complex concepts quickly and independently. Strong business acumen and tenacity; ability to work autonomously through ambiguity and complexity in a fast‑moving environment to drive results. Ability to define and drive intuitive, seamless and customer‑centric UX. Experience driving communications channels and delivering measurable success. Experience working directly with senior leadership. Unflappable poise; can pivot gracefully. Data‑ and feedback‑driven; dedicated to continuous improvements. Influencing without authority. Experience interpreting data and making business recommendations. Experience effectively communicating complex concepts through written and verbal communication. Experience working with fast‑moving, high‑performance teams and driving innovative solutions tailored to unique business environments. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Identified role within the Los Angeles County Fair Chance Ordinance. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Compensation ranges from $133,200 to $220,200 per year, depending on geographic market. Pay is based on factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon may also provide equity, sign‑on payments, and other compensation as part of a total compensation package. Job ID: A3129298 Company: Amazon Web Services, Inc.
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Define and drive strategies that transform how customers discover, engage with and choose the AWS Private Pricing Program. Create and run new discovery and conversion points for customers to drive down‑funnel conversion. Continuously inspect and learn from metrics and anecdotes, and run experiments to gain insights quickly and continuously improve. Manage stakeholders and senior leadership to propose ideas, gain alignment, and report on progress. Serve as CX bar raiser on planned updates and launches to ensure an optimal CX. Basic Qualifications
Bachelor’s degree or equivalent. Experience managing cross‑functional projects and initiatives. 6+ years of experience in sales, marketing, or a related field. 2+ years of experience in customer experience (CX) strategy or design. Demonstrated track record of developing and implementing customer‑centric strategies. Preferred Qualifications
Excellent verbal and written communication skills. Ability to master complex concepts quickly and independently. Strong business acumen and tenacity; ability to work autonomously through ambiguity and complexity in a fast‑moving environment to drive results. Ability to define and drive intuitive, seamless and customer‑centric UX. Experience driving communications channels and delivering measurable success. Experience working directly with senior leadership. Unflappable poise; can pivot gracefully. Data‑ and feedback‑driven; dedicated to continuous improvements. Influencing without authority. Experience interpreting data and making business recommendations. Experience effectively communicating complex concepts through written and verbal communication. Experience working with fast‑moving, high‑performance teams and driving innovative solutions tailored to unique business environments. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Identified role within the Los Angeles County Fair Chance Ordinance. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Compensation ranges from $133,200 to $220,200 per year, depending on geographic market. Pay is based on factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon may also provide equity, sign‑on payments, and other compensation as part of a total compensation package. Job ID: A3129298 Company: Amazon Web Services, Inc.
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