Rippling
Technical Account Manager, Direct (Strategic)
3 days ago Be among the first 25 applicants
About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
About The Role Rippling is seeking a customer-obsessed Technical Account Manager (TAM) to join our rapidly scaling team. As a core part of our Customer Success organization, you'll serve as an emerging strategic technical advisor for our largest and most complex customers. This transitional role requires exceptional technical troubleshooting and cross‑functional coordination to drive rapid resolution for critical customer milestones and issues. More than a relationship manager, you will be a single point of contact for solving complex challenges, acting as a critical liaison between customers and our internal product and engineering teams. This role is for a self‑starter who thrives on solving intricate problems and is committed to delivering an impeccable customer experience.
What You Will Do
Act as a trusted technical and strategic advisor by becoming a subject matter expert across Rippling’s entire platform, including complex and regulated fields like payroll, benefits administration, and HR.
Provide proactive technical consultation by translating complex technical resolutions and RCAs into best‑practice recommendations for customers to optimize their workflows and prevent future issues.
Act as the primary cross‑functional liaison between the customer and internal Product, Engineering, and Support teams to drive rapid resolution on the most critical issues.
Build long‑term relationships by owning a book of clients, guiding them through key milestones such as open enrollment and year‑end payroll filing.
Identify and qualify add‑on opportunities and support renewal negotiations in partnership with your Account Manager counterparts.
Master the Rippling product suite and the nuances of how our offerings work together.
Work directly with customers to understand their core business needs and advise on the most effective Rippling solutions.
What You Will Need
3-5+ years of experience in a technical, customer‑facing role at a SaaS company (e.g., Technical Account Manager, Customer Success Manager, or similar).
Proven subject matter expertise in one or more of the following: B2B SaaS, HR, Payroll, Benefits Administration, or IT.
Exceptional problem‑solving and technical troubleshooting skills.
Stellar written and verbal communication skills with a track record of building strong customer relationships.
Demonstrated ability to manage a portfolio of 10-15 accounts with $500k+ ARR and adapt to changing responsibilities.
Passion for training both customers and internal teams.
Bonus points for
Experience at a technology‑focused PEO or HRIS company.
Experience with a multi‑product platform.
Additional Information Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email
accommodations@rippling.com .
This role will receive a competitive salary
+ benefits + equity . The salary for US‑based employees will be aligned with one of the ranges below based on location; see which tier applies to your location
here . A variety of factors are considered when determining someone’s compensation—including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed.
Please note:
We are not currently able to consider or hire any candidates located in the greater San Francisco Bay Area or New York City Metropolitan Area.
The pay range for this role is:
US Tier 2: $89,000 – $112,000 USD per year
US Tier 3: $84,000 – $105,000 USD per year
#J-18808-Ljbffr
About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
About The Role Rippling is seeking a customer-obsessed Technical Account Manager (TAM) to join our rapidly scaling team. As a core part of our Customer Success organization, you'll serve as an emerging strategic technical advisor for our largest and most complex customers. This transitional role requires exceptional technical troubleshooting and cross‑functional coordination to drive rapid resolution for critical customer milestones and issues. More than a relationship manager, you will be a single point of contact for solving complex challenges, acting as a critical liaison between customers and our internal product and engineering teams. This role is for a self‑starter who thrives on solving intricate problems and is committed to delivering an impeccable customer experience.
What You Will Do
Act as a trusted technical and strategic advisor by becoming a subject matter expert across Rippling’s entire platform, including complex and regulated fields like payroll, benefits administration, and HR.
Provide proactive technical consultation by translating complex technical resolutions and RCAs into best‑practice recommendations for customers to optimize their workflows and prevent future issues.
Act as the primary cross‑functional liaison between the customer and internal Product, Engineering, and Support teams to drive rapid resolution on the most critical issues.
Build long‑term relationships by owning a book of clients, guiding them through key milestones such as open enrollment and year‑end payroll filing.
Identify and qualify add‑on opportunities and support renewal negotiations in partnership with your Account Manager counterparts.
Master the Rippling product suite and the nuances of how our offerings work together.
Work directly with customers to understand their core business needs and advise on the most effective Rippling solutions.
What You Will Need
3-5+ years of experience in a technical, customer‑facing role at a SaaS company (e.g., Technical Account Manager, Customer Success Manager, or similar).
Proven subject matter expertise in one or more of the following: B2B SaaS, HR, Payroll, Benefits Administration, or IT.
Exceptional problem‑solving and technical troubleshooting skills.
Stellar written and verbal communication skills with a track record of building strong customer relationships.
Demonstrated ability to manage a portfolio of 10-15 accounts with $500k+ ARR and adapt to changing responsibilities.
Passion for training both customers and internal teams.
Bonus points for
Experience at a technology‑focused PEO or HRIS company.
Experience with a multi‑product platform.
Additional Information Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email
accommodations@rippling.com .
This role will receive a competitive salary
+ benefits + equity . The salary for US‑based employees will be aligned with one of the ranges below based on location; see which tier applies to your location
here . A variety of factors are considered when determining someone’s compensation—including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed.
Please note:
We are not currently able to consider or hire any candidates located in the greater San Francisco Bay Area or New York City Metropolitan Area.
The pay range for this role is:
US Tier 2: $89,000 – $112,000 USD per year
US Tier 3: $84,000 – $105,000 USD per year
#J-18808-Ljbffr