Hotel del Coronado
Group Reservations Coordinator - Hotel del Coronado, A Curio Collection by Hilto
Hotel del Coronado, Coronado, California, United States, 92118
The iconic Hotel del Coronado is looking for a Group Reservations Coordinator to join the team! Join one of the last surviving wooden Victorian beach resorts in the world and after a $400M renovation and expansion, the resort is more stunning than ever.
Located on Coronado Island just minutes from Downtown San Diego, this 28-acre property was built in 1888 and has over 750 rooms (to include cottages and villas), 65,000 square feet of banquet space, and 10 food and beverage outlets. This includes 4 restaurants, 2 bars, food truck, marketplace, ice cream shop, and in-room dining.
Want to learn more? Hotel Website, Facebook, Instagram, Pinterest
What will I be doing?
Processes group reservation information including rooming lists, suites, resumes and billing requirements
Communicates and verifies information between Meeting Planners, Housing Bureaus, Meetings and Conventions and Front Office.
Answers calls, returns e-mails and voicemails. Assists guest in booking reservations, by providing superior property knowledge.
Coordinates and implements department activities and projects.
Audits OnQ PM for reservations accuracy. Looks for special requests, coding issues and billing requirements.
Reviews actualized rooms for potential billing errors.
Reviews group pick up, assist in ensuring proper availability. Monitors and Charges, No Shows and Late Cancels daily.
Reviews and audits third parties and consolidate
Assists management by booking transient reservations.
Attend group related meeting.
Classification:
Full-Time
Pay Rate:
The pay rate for this role is $22.56 and is based on applicable and specialized experience and location.
Shift:
Monday - Friday, starting between 7-10am
Union Position:
This position is part of the Local Union which requires complete open availability. We are not able to accommodate schedule restrictions and full-time hours are not guaranteed. Hours and schedule are based on seniority and business needs and may be minimal at times until seniority is established. You must be comfortable with a schedule and hours that may vary from week to week.
What are we looking for? Specifically, we look for demonstration of these values:
Hospitality – We're passionate about delivering exceptional guest experiences.
Integrity – We do the right thing, all the time.
Leadership – We're leaders in our industry and in our communities.
Teamwork – We're team players in everything we do.
Ownership – We're the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline.
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits
Access to your pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental Health Resources
Best-in-Class Paid Time Off (PTO)
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards program
Available benefits may vary depending upon the classification and union status of the position.
Work Locations Hotel del Coronado, Curio Collection by Hilton
Schedule Full-time
Brand Curio Collection by Hilton
Job Call Center and Reservations
#J-18808-Ljbffr
Located on Coronado Island just minutes from Downtown San Diego, this 28-acre property was built in 1888 and has over 750 rooms (to include cottages and villas), 65,000 square feet of banquet space, and 10 food and beverage outlets. This includes 4 restaurants, 2 bars, food truck, marketplace, ice cream shop, and in-room dining.
Want to learn more? Hotel Website, Facebook, Instagram, Pinterest
What will I be doing?
Processes group reservation information including rooming lists, suites, resumes and billing requirements
Communicates and verifies information between Meeting Planners, Housing Bureaus, Meetings and Conventions and Front Office.
Answers calls, returns e-mails and voicemails. Assists guest in booking reservations, by providing superior property knowledge.
Coordinates and implements department activities and projects.
Audits OnQ PM for reservations accuracy. Looks for special requests, coding issues and billing requirements.
Reviews actualized rooms for potential billing errors.
Reviews group pick up, assist in ensuring proper availability. Monitors and Charges, No Shows and Late Cancels daily.
Reviews and audits third parties and consolidate
Assists management by booking transient reservations.
Attend group related meeting.
Classification:
Full-Time
Pay Rate:
The pay rate for this role is $22.56 and is based on applicable and specialized experience and location.
Shift:
Monday - Friday, starting between 7-10am
Union Position:
This position is part of the Local Union which requires complete open availability. We are not able to accommodate schedule restrictions and full-time hours are not guaranteed. Hours and schedule are based on seniority and business needs and may be minimal at times until seniority is established. You must be comfortable with a schedule and hours that may vary from week to week.
What are we looking for? Specifically, we look for demonstration of these values:
Hospitality – We're passionate about delivering exceptional guest experiences.
Integrity – We do the right thing, all the time.
Leadership – We're leaders in our industry and in our communities.
Teamwork – We're team players in everything we do.
Ownership – We're the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline.
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits
Access to your pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental Health Resources
Best-in-Class Paid Time Off (PTO)
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards program
Available benefits may vary depending upon the classification and union status of the position.
Work Locations Hotel del Coronado, Curio Collection by Hilton
Schedule Full-time
Brand Curio Collection by Hilton
Job Call Center and Reservations
#J-18808-Ljbffr