Veolia | Water Tech
Field Service Engineer (Analytical Instruments)
Veolia | Water Tech, San Francisco, California, United States, 94199
Field Service Engineer (Analytical Instruments)
Field Service Engineer (FSE) will provide routine to complex field service support for customer sites primarily within Northern California and the greater San Francisco Bay area.
Support includes maintenance, verification, validation, repair, calibration, and troubleshooting operational issues.
This position requires residency in the Greater San Francisco or San Jose area and a 1‑hour drive to either SFO or SJC.
Occasional support may be required in Canada and the U.S.
Key Characteristics Self‑directed, detail‑oriented, works independently, and manages planning, scheduling, and confirmation of services while balancing priorities. Proficient in scientific approach to operation, maintenance, and repair of analytical instrumentation, with strong customer focus and clear communication.
Duties & Responsibilities
Travel to customer sites and perform PM and related services on TOC equipment
Plan, schedule and confirm customer services including coordination of travel and parts shipments
Maintain admin duties, parts inventory, and relevant trainings
Take customer calls, participate in territory sales rhythm calls, and service team meetings
Respond to on‑demand contract services with 3 or 7 business‑day response commitments for troubleshooting and repair
Write clear and concise reports for customers
Special projects and new hire training as assigned by supervisors
Work closely with Sales to provide insight into new instruments and new service opportunities and upsell service and consumables at existing customer sites
Ensure compliance with all safety and EHS policies, including operation of an assigned company vehicle
Domestic travel: 70%
Qualifications Knowledge, Skills & Abilities
Strong technical, mathematical, and customer service skills
Ability to prioritize multiple instruments and administrative duties
Troubleshooting and problem‑solving skills with root‑cause analysis
General knowledge of electrical equipment, chemistry, and safety
Manual dexterity and coordination sufficient to service instruments and handle electrical equipment
Computer proficiency (word processing, spreadsheets, basic network and database knowledge)
Ability to use ordinary hand tools, calibrated tools, and analytical instrumentation while handling chemically aggressive fluids
Strong verbal and written communication skills
Self‑motivated, drives projects to completion with minimal oversight
Experience speaking before groups and customers
Ability to meet deadlines and commitments
Business decision‑making based on risk–reward analysis
Education & Experience
Required
Associate degree in a Science, Technical, or Engineering discipline; or equivalent education
At least 3 years of work experience in ultra‑pure water applications or servicing and/or operating analytical instrumentation in a lab environment
Preferred
Bachelor’s Degree in Chemical Engineering, Chemistry, Biology, Engineering, or Physics; or equivalent education
At least 1 year of work experience in ultra‑pure water applications or servicing and/or operating analytical instrumentation in a lab environment
Working Conditions
Flexible schedule based on customer needs
Drive a motor vehicle; significant time daily traveling to customer sites
Air travel required to reach customer destinations and support other areas
Travel to customer sites requiring overnight stays approximately 30–60% of the time, with short notice as required
Use of laptop and mobile systems
Work around machines, electrical equipment, chemicals, and within industrial facilities
Work at outdoor industrial installations, clean rooms, and laboratory environments requiring clean suits or smocks
Manual dexterity during tool use, handling small parts, and repair procedures
Reach with hands and arms, below and above shoulder height
Stand, sit, stoop, kneel, crouch, or crawl
Work in industrial environments with background noise
Lift and or move up to 30 lbs. frequently up to 50 lbs. when required
Close vision, color vision, depth perception, and ability to adjust focus
Maintain driver’s license and a good driving record
Benefits & Compensation Competitive compensation and benefits include:
Salary range: USD $34–$38 hourly (market benchmarked)
Medical, Dental, & Vision Insurance, starting Day 1
Life Insurance
Paid Time Off and Paid Holidays
Parental Leave
401(k) Plan with 3% default contribution plus matching
Flexible Spending & Health Saving Accounts
AD&D Insurance
Disability Insurance
Tuition Reimbursement
Equal Opportunity Statement Veolia is committed to diversity and inclusion.
We provide equal consideration to all applicants without discrimination.
Applicants must be eligible to lawfully work in the U.S. immediately; the employer will not sponsor U.S. work authorization.
The position is open until December 25, 2025.
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Support includes maintenance, verification, validation, repair, calibration, and troubleshooting operational issues.
This position requires residency in the Greater San Francisco or San Jose area and a 1‑hour drive to either SFO or SJC.
Occasional support may be required in Canada and the U.S.
Key Characteristics Self‑directed, detail‑oriented, works independently, and manages planning, scheduling, and confirmation of services while balancing priorities. Proficient in scientific approach to operation, maintenance, and repair of analytical instrumentation, with strong customer focus and clear communication.
Duties & Responsibilities
Travel to customer sites and perform PM and related services on TOC equipment
Plan, schedule and confirm customer services including coordination of travel and parts shipments
Maintain admin duties, parts inventory, and relevant trainings
Take customer calls, participate in territory sales rhythm calls, and service team meetings
Respond to on‑demand contract services with 3 or 7 business‑day response commitments for troubleshooting and repair
Write clear and concise reports for customers
Special projects and new hire training as assigned by supervisors
Work closely with Sales to provide insight into new instruments and new service opportunities and upsell service and consumables at existing customer sites
Ensure compliance with all safety and EHS policies, including operation of an assigned company vehicle
Domestic travel: 70%
Qualifications Knowledge, Skills & Abilities
Strong technical, mathematical, and customer service skills
Ability to prioritize multiple instruments and administrative duties
Troubleshooting and problem‑solving skills with root‑cause analysis
General knowledge of electrical equipment, chemistry, and safety
Manual dexterity and coordination sufficient to service instruments and handle electrical equipment
Computer proficiency (word processing, spreadsheets, basic network and database knowledge)
Ability to use ordinary hand tools, calibrated tools, and analytical instrumentation while handling chemically aggressive fluids
Strong verbal and written communication skills
Self‑motivated, drives projects to completion with minimal oversight
Experience speaking before groups and customers
Ability to meet deadlines and commitments
Business decision‑making based on risk–reward analysis
Education & Experience
Required
Associate degree in a Science, Technical, or Engineering discipline; or equivalent education
At least 3 years of work experience in ultra‑pure water applications or servicing and/or operating analytical instrumentation in a lab environment
Preferred
Bachelor’s Degree in Chemical Engineering, Chemistry, Biology, Engineering, or Physics; or equivalent education
At least 1 year of work experience in ultra‑pure water applications or servicing and/or operating analytical instrumentation in a lab environment
Working Conditions
Flexible schedule based on customer needs
Drive a motor vehicle; significant time daily traveling to customer sites
Air travel required to reach customer destinations and support other areas
Travel to customer sites requiring overnight stays approximately 30–60% of the time, with short notice as required
Use of laptop and mobile systems
Work around machines, electrical equipment, chemicals, and within industrial facilities
Work at outdoor industrial installations, clean rooms, and laboratory environments requiring clean suits or smocks
Manual dexterity during tool use, handling small parts, and repair procedures
Reach with hands and arms, below and above shoulder height
Stand, sit, stoop, kneel, crouch, or crawl
Work in industrial environments with background noise
Lift and or move up to 30 lbs. frequently up to 50 lbs. when required
Close vision, color vision, depth perception, and ability to adjust focus
Maintain driver’s license and a good driving record
Benefits & Compensation Competitive compensation and benefits include:
Salary range: USD $34–$38 hourly (market benchmarked)
Medical, Dental, & Vision Insurance, starting Day 1
Life Insurance
Paid Time Off and Paid Holidays
Parental Leave
401(k) Plan with 3% default contribution plus matching
Flexible Spending & Health Saving Accounts
AD&D Insurance
Disability Insurance
Tuition Reimbursement
Equal Opportunity Statement Veolia is committed to diversity and inclusion.
We provide equal consideration to all applicants without discrimination.
Applicants must be eligible to lawfully work in the U.S. immediately; the employer will not sponsor U.S. work authorization.
The position is open until December 25, 2025.
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