LHH
2 days ago Be among the first 25 applicants
This range is provided by LHH. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $130,000.00/yr - $170,000.00/yr
Senior Account Manager Job Type:
Full-Time, Direct Hire
Schedule:
Hybrid – 4 days onsite, 1 day remote (preferred Fridays remote)
Hours:
8:00 AM – 5:00 PM PST
What You’ll Do
Lead, coach, and manage a team of
8
across two geographic markets.
Provide hands‑on leadership with clear expectations, KPIs, and frequent performance check‑ins.
Guide development, training programs, and ongoing team performance—including managing PIPs when needed.
Maintain a calm, steady leadership presence, especially during complex or high‑pressure situations.
Build a culture focused on collaboration, innovation, solution orientation, and accountability.
Supervise daily workflow, schedules, and overtime approvals.
Ensure timely and accurate processing of customer orders within strict lead times (5–21 days).
Track and manage container shipping timelines and logistics requirements.
Troubleshoot issues, escalate when appropriate, and enforce operational standards.
Support customer accounts directly as backup during staff absences.
Evaluate processes and implement improvements, especially during upcoming ERP transition (Just Foods → Microsoft Dynamics).
Oversee communication and task management using Asana.
Build and maintain strong relationships with 17–20 long‑term, high‑revenue customers.
Conduct monthly customer calls—including early morning calls with Europe and Middle East clients.
Ensure high retention and customer success while partnering closely with Sales.
Serve as the escalation point for complex or urgent customer needs.
Collaborate with Sales, Supply Chain, Operations, Logistics, and Accounting.
Partner to improve forecasting accuracy, service delivery, and cross‑department workflow.
Maintain and enhance dashboards and visual reporting (Power BI).
Monitor KPIs and drive data‑informed decision‑making.
Complete and deliver scorecard reporting on schedule.
Lead onboarding, ongoing training, and cross‑training initiatives.
Strengthen team knowledge, agility, and overall performance.
Ensure adherence to company policies and state/federal regulations.
Must-Have Qualifications
5+ years
experience in Account Management and/or Customer Service.
5+ years
people leadership experience (3+ direct reports; 5+ total team size).
Strong decision‑maker with excellent judgment and escalation awareness.
Proven experience leading in fast‑paced environments with high‑volume order activity.
Exceptional relationship‑building abilities with long‑term customer accounts.
Strong problem‑solving mindset with high emotional intelligence and calm composure.
Experience working with supply chain and/or food industry customers (preferred).
Experience overseeing Sales Reps or Account Reps.
Strong multitasking skills; ability to maintain team morale during chaotic or rapidly changing situations.
Preferred Skills
Advanced Excel (pivot tables, data modeling).
2+ years ERP experience; exposure to system transitions strongly preferred.
Power BI or similar visualization experience.
Proficiency in Microsoft Office Suite.
Interview Process
Assessment
2nd Round – Virtual or In‑Person depending on interviewers’ availability.
Case Study Presentation
Equal Opportunity Employer / Veterans / Disabled Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Benefits (Inferred from the description for this job)
Medical insurance
Vision insurance
401(k)
Tuition assistance
Disability insurance
Referrals increase your chances of interviewing at LHH by 2x
Get notified about new Account Manager jobs in
Richmond, CA .
#J-18808-Ljbffr
This range is provided by LHH. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $130,000.00/yr - $170,000.00/yr
Senior Account Manager Job Type:
Full-Time, Direct Hire
Schedule:
Hybrid – 4 days onsite, 1 day remote (preferred Fridays remote)
Hours:
8:00 AM – 5:00 PM PST
What You’ll Do
Lead, coach, and manage a team of
8
across two geographic markets.
Provide hands‑on leadership with clear expectations, KPIs, and frequent performance check‑ins.
Guide development, training programs, and ongoing team performance—including managing PIPs when needed.
Maintain a calm, steady leadership presence, especially during complex or high‑pressure situations.
Build a culture focused on collaboration, innovation, solution orientation, and accountability.
Supervise daily workflow, schedules, and overtime approvals.
Ensure timely and accurate processing of customer orders within strict lead times (5–21 days).
Track and manage container shipping timelines and logistics requirements.
Troubleshoot issues, escalate when appropriate, and enforce operational standards.
Support customer accounts directly as backup during staff absences.
Evaluate processes and implement improvements, especially during upcoming ERP transition (Just Foods → Microsoft Dynamics).
Oversee communication and task management using Asana.
Build and maintain strong relationships with 17–20 long‑term, high‑revenue customers.
Conduct monthly customer calls—including early morning calls with Europe and Middle East clients.
Ensure high retention and customer success while partnering closely with Sales.
Serve as the escalation point for complex or urgent customer needs.
Collaborate with Sales, Supply Chain, Operations, Logistics, and Accounting.
Partner to improve forecasting accuracy, service delivery, and cross‑department workflow.
Maintain and enhance dashboards and visual reporting (Power BI).
Monitor KPIs and drive data‑informed decision‑making.
Complete and deliver scorecard reporting on schedule.
Lead onboarding, ongoing training, and cross‑training initiatives.
Strengthen team knowledge, agility, and overall performance.
Ensure adherence to company policies and state/federal regulations.
Must-Have Qualifications
5+ years
experience in Account Management and/or Customer Service.
5+ years
people leadership experience (3+ direct reports; 5+ total team size).
Strong decision‑maker with excellent judgment and escalation awareness.
Proven experience leading in fast‑paced environments with high‑volume order activity.
Exceptional relationship‑building abilities with long‑term customer accounts.
Strong problem‑solving mindset with high emotional intelligence and calm composure.
Experience working with supply chain and/or food industry customers (preferred).
Experience overseeing Sales Reps or Account Reps.
Strong multitasking skills; ability to maintain team morale during chaotic or rapidly changing situations.
Preferred Skills
Advanced Excel (pivot tables, data modeling).
2+ years ERP experience; exposure to system transitions strongly preferred.
Power BI or similar visualization experience.
Proficiency in Microsoft Office Suite.
Interview Process
Assessment
2nd Round – Virtual or In‑Person depending on interviewers’ availability.
Case Study Presentation
Equal Opportunity Employer / Veterans / Disabled Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Benefits (Inferred from the description for this job)
Medical insurance
Vision insurance
401(k)
Tuition assistance
Disability insurance
Referrals increase your chances of interviewing at LHH by 2x
Get notified about new Account Manager jobs in
Richmond, CA .
#J-18808-Ljbffr