NTT DATA North America
Cloud Engineer – OCI Focused
Location: Austin, Texas, United States.
Summary The Cloud Engineer is responsible for advanced technical support, administration, and optimization of managed customer cloud environments spanning Oracle Cloud Infrastructure (OCI) and AWS, Azure, Google Cloud Platform (GCP). This position demands deep multi‑cloud expertise, a strong understanding of managed services operations, and a proactive, problem‑solving outlook. The Senior Cloud Engineer also participates in automation initiatives, incident and change management, and mentors junior team members.
Key Responsibilities
Provision, configure, and maintain cloud infrastructure across OCI, AWS, Azure, and GCP.
Monitor, troubleshoot, and resolve incidents, performance issues, and service outages in production and staging environments.
Implement and maintain monitoring, alerting, and logging solutions to ensure high availability and reliability.
Lead root‑cause analysis and post‑mortem documentation for major incidents.
Execute patch management, upgrades, and regular maintenance activities.
Develop and maintain backup, disaster recovery, and fail‑over strategies and operations.
Participate in on‑call rotation and after‑hours support as required.
Automation & Infrastructure Management
Develop and maintain Infrastructure as Code (IaC) templates using tools such as Terraform, CloudFormation, ARM, or OCI Resource Manager.
Use scripting (Python, Bash, PowerShell) to automate repetitive tasks and operational processes.
Champion the use of configuration management tools and assist in DevOps pipeline integrations.
Recommend and implement cost optimization, resource utilization, and right‑sizing strategies.
Security & Compliance
Ensure adherence to security best practices, including least‑privilege access, encryption, and network segmentation.
Implement and manage identity and access management (IAM) policies and roles.
Monitor, identify, and remediate security vulnerabilities reported by scanning tools or external advisories.
Support compliance efforts related to customer and regulatory requirements (TxRAMP, ISO, SOC2, etc.).
Collaboration & Documentation
Work closely with application, security, and network teams for solution delivery and support.
Mentor junior engineers and provide technical guidance as needed.
Create and update technical documentation, runbooks, and SOPs.
Participate in client calls to provide technical input when required.
Requirements
4+ years of hands‑on experience in cloud engineering, operations, and/or support (provisioning, configuring, securing, supporting, and optimizing cloud‑native and hybrid workloads in AWS, Azure, GCP, and/or OCI).
3+ years of multi‑cloud experience (hands‑on in at least two of AWS, Azure, GCP, OCI; familiarity with all is preferred).
Proficiency in scripting languages (Python, Bash, PowerShell, etc.).
Experience with CI/CD pipelines, containerization (Docker, Kubernetes), and automation tools (Terraform, CloudFormation, ARM templates, etc.).
Highly Preferred Skills / Experience
Direct experience in managed services / NOC / SOC / MSP environments.
Administration of compute, storage, networking, database, and PaaS services across supported platforms.
Deep hands‑on knowledge in architecture, deployment, monitoring, and troubleshooting in major public cloud platforms.
Familiarity with cloud‑native security best practices (IAM, network security, data encryption, etc.).
Expertise in ServiceNow ITSM.
Expert in Cloud Cost Optimization; familiarity with Apptio Cloudability.
Strong expertise in multi‑cloud disaster recovery.
Experience with AppGate SDP, Qualys TotalCloud, Qualys Patch Management, Qualys CSAM, CrowdStrike, Palo Alto NGFW, etc.
Ability to analyze logs and monitor performance using native tools (CloudWatch, Azure Monitor, Stackdriver, OCI Monitoring, etc.).
Strong understanding of backup strategy, disaster recovery, and high‑availability architecture.
Ability to support customer remote file service in Azure File Share in Azure Gov Cloud.
Enthusiastic about multi‑cloud security compliance, data encryption, network security, user access control, private endpoint setup, and repository management.
Education & Certifications
Bachelor’s degree (or equivalent experience) in Computer Science, IT, Engineering, or a related field is highly preferred.
At least two of the following certifications (or equivalent experience) are preferred:
AWS Certified Solutions Architect / SysOps Administrator
Microsoft Certified: Azure Administrator Associate or Solutions Architect Expert
Google Professional Cloud Architect / Engineer
Oracle Cloud Infrastructure Architect Associate/Professional
DevOps or automation certifications (e.g., Kubernetes, Terraform, Ansible)
ITIL Foundation or other support framework knowledge
About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75 % of the Fortune Global 100. We accelerate client success and positively impact society through responsible innovation across AI, cloud, security, connectivity, data centers, and application services. As a Global Top Employer, we have experts in more than 50 countries and operate a robust ecosystem of innovation centers and partners.
Equal Employment Opportunity Statement NTT DATA is an equal‑opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information on our EEO policy, please refer to the applicable statements published on our website.
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Summary The Cloud Engineer is responsible for advanced technical support, administration, and optimization of managed customer cloud environments spanning Oracle Cloud Infrastructure (OCI) and AWS, Azure, Google Cloud Platform (GCP). This position demands deep multi‑cloud expertise, a strong understanding of managed services operations, and a proactive, problem‑solving outlook. The Senior Cloud Engineer also participates in automation initiatives, incident and change management, and mentors junior team members.
Key Responsibilities
Provision, configure, and maintain cloud infrastructure across OCI, AWS, Azure, and GCP.
Monitor, troubleshoot, and resolve incidents, performance issues, and service outages in production and staging environments.
Implement and maintain monitoring, alerting, and logging solutions to ensure high availability and reliability.
Lead root‑cause analysis and post‑mortem documentation for major incidents.
Execute patch management, upgrades, and regular maintenance activities.
Develop and maintain backup, disaster recovery, and fail‑over strategies and operations.
Participate in on‑call rotation and after‑hours support as required.
Automation & Infrastructure Management
Develop and maintain Infrastructure as Code (IaC) templates using tools such as Terraform, CloudFormation, ARM, or OCI Resource Manager.
Use scripting (Python, Bash, PowerShell) to automate repetitive tasks and operational processes.
Champion the use of configuration management tools and assist in DevOps pipeline integrations.
Recommend and implement cost optimization, resource utilization, and right‑sizing strategies.
Security & Compliance
Ensure adherence to security best practices, including least‑privilege access, encryption, and network segmentation.
Implement and manage identity and access management (IAM) policies and roles.
Monitor, identify, and remediate security vulnerabilities reported by scanning tools or external advisories.
Support compliance efforts related to customer and regulatory requirements (TxRAMP, ISO, SOC2, etc.).
Collaboration & Documentation
Work closely with application, security, and network teams for solution delivery and support.
Mentor junior engineers and provide technical guidance as needed.
Create and update technical documentation, runbooks, and SOPs.
Participate in client calls to provide technical input when required.
Requirements
4+ years of hands‑on experience in cloud engineering, operations, and/or support (provisioning, configuring, securing, supporting, and optimizing cloud‑native and hybrid workloads in AWS, Azure, GCP, and/or OCI).
3+ years of multi‑cloud experience (hands‑on in at least two of AWS, Azure, GCP, OCI; familiarity with all is preferred).
Proficiency in scripting languages (Python, Bash, PowerShell, etc.).
Experience with CI/CD pipelines, containerization (Docker, Kubernetes), and automation tools (Terraform, CloudFormation, ARM templates, etc.).
Highly Preferred Skills / Experience
Direct experience in managed services / NOC / SOC / MSP environments.
Administration of compute, storage, networking, database, and PaaS services across supported platforms.
Deep hands‑on knowledge in architecture, deployment, monitoring, and troubleshooting in major public cloud platforms.
Familiarity with cloud‑native security best practices (IAM, network security, data encryption, etc.).
Expertise in ServiceNow ITSM.
Expert in Cloud Cost Optimization; familiarity with Apptio Cloudability.
Strong expertise in multi‑cloud disaster recovery.
Experience with AppGate SDP, Qualys TotalCloud, Qualys Patch Management, Qualys CSAM, CrowdStrike, Palo Alto NGFW, etc.
Ability to analyze logs and monitor performance using native tools (CloudWatch, Azure Monitor, Stackdriver, OCI Monitoring, etc.).
Strong understanding of backup strategy, disaster recovery, and high‑availability architecture.
Ability to support customer remote file service in Azure File Share in Azure Gov Cloud.
Enthusiastic about multi‑cloud security compliance, data encryption, network security, user access control, private endpoint setup, and repository management.
Education & Certifications
Bachelor’s degree (or equivalent experience) in Computer Science, IT, Engineering, or a related field is highly preferred.
At least two of the following certifications (or equivalent experience) are preferred:
AWS Certified Solutions Architect / SysOps Administrator
Microsoft Certified: Azure Administrator Associate or Solutions Architect Expert
Google Professional Cloud Architect / Engineer
Oracle Cloud Infrastructure Architect Associate/Professional
DevOps or automation certifications (e.g., Kubernetes, Terraform, Ansible)
ITIL Foundation or other support framework knowledge
About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75 % of the Fortune Global 100. We accelerate client success and positively impact society through responsible innovation across AI, cloud, security, connectivity, data centers, and application services. As a Global Top Employer, we have experts in more than 50 countries and operate a robust ecosystem of innovation centers and partners.
Equal Employment Opportunity Statement NTT DATA is an equal‑opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information on our EEO policy, please refer to the applicable statements published on our website.
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