Photon
4 days ago Be among the first 25 applicants
We are looking for an experienced
NICE CXone Developer
with over 10+ years of experience in design, develop, implement, and support cloud-based contact center solutions.
The ideal candidate has strong expertise in NICE CXone Studio scripting, APIs, integrations, and contact center workflows.
Key Responsibilities: Solution Development
Design and develop IVR and ACD call flows using
NICE CXone Studio , including scripts, actions, and custom logic.
Build, test, and deploy CXone
routing scripts, workflows , and
automation processes .
Configure and customize
Omnichannel routing ,
WFM ,
Quality Management , and
Analytics
modules.
Integration & API Work
Develop integrations using
NICE CXone APIs , RESTful web services, and third-party connectors.
Work with CRM platforms (Salesforce, ServiceNow, Zendesk, etc.) to integrate customer data flows.
Ensure secure data transfer and compliance across systems.
Platform Configuration
Configure users, skills, campaigns, call queues, and channel settings.
Manage and optimize
contact center KPIs , routing strategies, and reporting dashboards.
Support workforce schedules, QM evaluations, and performance analytics.
Maintenance & Support
Troubleshoot CXone platform issues, script errors, API failures, and routing logic.
Perform system updates, enhancements, and ongoing optimizations.
Collaborate with cross-functional teams (Ops, QA, Network, Product).
Documentation & Best Practices
Create technical documentation for scripts, integrations, and platform configurations.
Ensure solutions follow industry best practices for scalability, reliability, and security.
Required Skills & Qualifications
10-12+ years of hands‑on experience with
NICE CXone
platform.
Strong proficiency in
NICE Studio scripting
(ACD, IVR, Workflows).
Solid understanding of
Omnichannel Contact Center operations .
Experience integrating CXone with CRM applications.
Knowledge of cloud technologies and networking basics (AWS, VPN, Webhooks).
Strong analytical and troubleshooting skills.
Preferred Skills
Experience with WFM, QM, Interaction Analytics, and Real-Time Dashboards.
Certifications in NICE CXone or cloud platforms (AWS/Azure).
Knowledge of VoIP, SIP, and telephony systems.
Exposure to automation tools (PowerShell, Python, or RPA).
Seniority level Mid-Senior level
Employment type Full-time
Job function Information Technology
Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at Photon by 2x
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Dallas-Fort Worth Metroplex .
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We are looking for an experienced
NICE CXone Developer
with over 10+ years of experience in design, develop, implement, and support cloud-based contact center solutions.
The ideal candidate has strong expertise in NICE CXone Studio scripting, APIs, integrations, and contact center workflows.
Key Responsibilities: Solution Development
Design and develop IVR and ACD call flows using
NICE CXone Studio , including scripts, actions, and custom logic.
Build, test, and deploy CXone
routing scripts, workflows , and
automation processes .
Configure and customize
Omnichannel routing ,
WFM ,
Quality Management , and
Analytics
modules.
Integration & API Work
Develop integrations using
NICE CXone APIs , RESTful web services, and third-party connectors.
Work with CRM platforms (Salesforce, ServiceNow, Zendesk, etc.) to integrate customer data flows.
Ensure secure data transfer and compliance across systems.
Platform Configuration
Configure users, skills, campaigns, call queues, and channel settings.
Manage and optimize
contact center KPIs , routing strategies, and reporting dashboards.
Support workforce schedules, QM evaluations, and performance analytics.
Maintenance & Support
Troubleshoot CXone platform issues, script errors, API failures, and routing logic.
Perform system updates, enhancements, and ongoing optimizations.
Collaborate with cross-functional teams (Ops, QA, Network, Product).
Documentation & Best Practices
Create technical documentation for scripts, integrations, and platform configurations.
Ensure solutions follow industry best practices for scalability, reliability, and security.
Required Skills & Qualifications
10-12+ years of hands‑on experience with
NICE CXone
platform.
Strong proficiency in
NICE Studio scripting
(ACD, IVR, Workflows).
Solid understanding of
Omnichannel Contact Center operations .
Experience integrating CXone with CRM applications.
Knowledge of cloud technologies and networking basics (AWS, VPN, Webhooks).
Strong analytical and troubleshooting skills.
Preferred Skills
Experience with WFM, QM, Interaction Analytics, and Real-Time Dashboards.
Certifications in NICE CXone or cloud platforms (AWS/Azure).
Knowledge of VoIP, SIP, and telephony systems.
Exposure to automation tools (PowerShell, Python, or RPA).
Seniority level Mid-Senior level
Employment type Full-time
Job function Information Technology
Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at Photon by 2x
Get notified about new Developer jobs in
Dallas-Fort Worth Metroplex .
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr