Kanak Elite Services
Microsoft Dynamics CRM Functional/Technical Consultant (Case Management)
Kanak Elite Services, Washington, New Jersey, us, 07882
Microsoft Dynamics CRM Functional/Technical Consultant (Case Management)
Join to apply for the
Microsoft Dynamics CRM Functional/Technical Consultant (Case Management)
role at
Kanak Elite Services Job Details
Job Title:
Microsoft Dynamics CRM Functional/Technical Consultant (Case Management) Location:
Washington DC (HQ) Duration:
Long-Term Position Summary
We are looking for an experienced Microsoft Dynamics CRM Functional/Technical Consultant with deep knowledge in
Case Management workflows . The ideal consultant will collaborate with business stakeholders, gather requirements, and provide both
technical solutions
and
functional consulting
to enhance CRM Case Management operations. Key Responsibilities
Functional Responsibilities
Lead requirements gathering, gap-fit analysis, and functional design documentation. Work directly with business users to understand case processes and translate them into CRM solutions. Configure CRM modules, entities, business rules, forms, dashboards, and relationships. Support deployment, UAT execution, training, and production rollouts. Technical Responsibilities
Customize CRM through plugins, workflows, JavaScript, and custom integrations. Develop and maintain CRM integrations using APIs/Web Services. Implement CRM security roles, access models, and data governance. Perform issue resolution, enhancements, and system optimizations. Required Skills & Experience
7+ years' experience working with Microsoft Dynamics CRM (CRM 2016 / Dynamics 365 preferred). Strong experience in Case Management implementation. Proven ability to deliver both Functional & Technical solutions. Experienced in CRM workflows, plugins, scripting (JavaScript), and UI customization. Knowledge of C#, .NET, SQL Server for backend customizations. Understanding of data migration, integration, and system architecture. Experience working in Agile environments. Desirable Skills
Experience with Power Apps, Power BI, Power Automate. Microsoft CRM certifications (MB-200, MB-400). Exposure to Azure (Logic Apps, Azure Functions). Soft Skills
Strong communication and coordination abilities. Excellent analytical and problem-solving skills. Ability to interact with senior stakeholders and business users. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Software Development Feel free to reach me at gauravverma@kanakits.com
#J-18808-Ljbffr
Join to apply for the
Microsoft Dynamics CRM Functional/Technical Consultant (Case Management)
role at
Kanak Elite Services Job Details
Job Title:
Microsoft Dynamics CRM Functional/Technical Consultant (Case Management) Location:
Washington DC (HQ) Duration:
Long-Term Position Summary
We are looking for an experienced Microsoft Dynamics CRM Functional/Technical Consultant with deep knowledge in
Case Management workflows . The ideal consultant will collaborate with business stakeholders, gather requirements, and provide both
technical solutions
and
functional consulting
to enhance CRM Case Management operations. Key Responsibilities
Functional Responsibilities
Lead requirements gathering, gap-fit analysis, and functional design documentation. Work directly with business users to understand case processes and translate them into CRM solutions. Configure CRM modules, entities, business rules, forms, dashboards, and relationships. Support deployment, UAT execution, training, and production rollouts. Technical Responsibilities
Customize CRM through plugins, workflows, JavaScript, and custom integrations. Develop and maintain CRM integrations using APIs/Web Services. Implement CRM security roles, access models, and data governance. Perform issue resolution, enhancements, and system optimizations. Required Skills & Experience
7+ years' experience working with Microsoft Dynamics CRM (CRM 2016 / Dynamics 365 preferred). Strong experience in Case Management implementation. Proven ability to deliver both Functional & Technical solutions. Experienced in CRM workflows, plugins, scripting (JavaScript), and UI customization. Knowledge of C#, .NET, SQL Server for backend customizations. Understanding of data migration, integration, and system architecture. Experience working in Agile environments. Desirable Skills
Experience with Power Apps, Power BI, Power Automate. Microsoft CRM certifications (MB-200, MB-400). Exposure to Azure (Logic Apps, Azure Functions). Soft Skills
Strong communication and coordination abilities. Excellent analytical and problem-solving skills. Ability to interact with senior stakeholders and business users. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Software Development Feel free to reach me at gauravverma@kanakits.com
#J-18808-Ljbffr