ZScale LLC
Program Manager (Cards and Financial Domain)
ZScale LLC, Berkeley Heights, New Jersey, us, 07922
Program Manager (Cards and Financial Domain)
Title:
Program Manager (experience with preference in Cards/ Financial Domain)
Experience:
12-16 years
Duration:
12+ months (with high potential for extension)
Location:
Berkeley Heights, NJ (3 Days) and Princeton, NJ (2 Days) (based on client schedule)
Work Authorization:
H1B, H4-EAD, GC & USC (No OPT/CPT)
Valid Passport#:
mandatory for submission
LinkedIn:
required
Interview Pattern:
2 rounds of Client interview
Summary of Position Seeking an experienced Program Manager to oversee multiple programs and projects, ensuring strategic alignment, efficient execution, and delivery of business outcomes. The successful candidate will lead cross‑functional teams, drive program strategy, represent the steering committee, and foster collaboration to achieve end client and organizational objectives and goals.
Candidate should be able to harvest client relationships, and span across areas like program planning, management, operation, overseeing all workstreams/ diverse project teams for the overall functioning of the Program.
Overall IT experience of 10+ years. Of which at least 8+ years of experience in Banking and Financial Industry with good exposure to the cards domain. Good communication English and excellent interpersonal skills to be able to manage diverse teams.
Major Activities PM (70%)
Program Strategy and Planning:
Develop and execute program strategies, aligning with business objectives.
Conduct market analysis, competitor research, and stakeholder engagement.
Program Management:
Oversee program lifecycle, from initiation to delivery.
Manage program scope, schedule, budget, and quality.
Stakeholder Management:
Communicate program progress, risks, and issues to stakeholders.
Build and maintain relationships with executives, customers, and partners.
Process Improvement:
Develop and implement process improvements.
Ensure compliance with organizational policies and procedures.
Operational (20%)
Ensure Hiring and Onboarding/Offboarding process is streamlined
Resolve conflicts
Delivery and Senior Leadership (10%)
Be a candid representation to Delivery organization and jointly represent escalation from clients
Work in parallel with the Project Managers and ensure that the Client expectations are met
Leading Steer Co Meetings and preparing material for presentations
Details on Roles and Responsibilities
Will be responsible for planning, organizing and managing the diverse project teams through the Agile/ Hybrid project
Responsible for tracking project status, progress, KPIs
Continuous monitoring of Program Status and follow‑up with the respective leads on the status
Coordinate across teams to develop plans, goals, procedures to ensure the processes are streamlined throughout the project lifecycle
Support and Create reports for the Delivery Leads
Analyze Risks, Issues, Actions and Dependencies; Be proficient in Risk Management
Produce high‑quality outcomes by maintaining transparency across the project
Understanding customer accounts and identifying untapped opportunities
Follow‑up clients Communications, leadership meetings
Involved in budgeting procedures
Develop and maintain Delivery forecast and pipeline.
Record and track Delivery metrics, Stakeholder meeting
Manage the Customer Expectations and be attentive to detail
Responsible for providing ongoing project level governance throughout the project execution
Organize and oversee statement of work, requirements, RFP responses through selection/ acquisition
Must adhere to Mphasis/Client project management practices and governance requirements
Ensure Delivery adherence by being transparent on communications related to meeting deadlines/ issues/ risks
Collaborate with Clients and address significant issues by facilitating communication between the key stakeholders, teams and leadership to ensure clarity/alignment
Oversee Change Management
Be adaptable to switch between the roles of playing supportive, controlling and/ centralized PMO
Work with operations (hiring, HR others) to ensure smooth resource ramp‑up as per client needs
Establish PMO structure to monitor and govern our deliverables for client.
Manage/ Control the Risks; Handle Reporting/Metrics
Minimum requirements to this position
12 - 16 years of overall IT experience with a preference in Cards/ Financial Domain
Strong Leadership skills with knowledge of project management
Excellent Time Management and Financial Management
Exceptional interpersonal skills
Ability to plan in a rapidly changing environment and provide guidance as required
Strong understanding of SDLC models and good knowledge of both Waterfall and Agile Project Management Principles
Excellent verbal and written communication skills to communicate complex issues to multiple audience
Communicate timelines and expectations to Technical and Business Staff
Should be proficient in PM Tools such as Microsoft Project, Jira, Jira board, Confluence, MS Office etc
Certification in program management (e.g., PMP, PgMP) preferred.
Seniority level Mid‑Senior level
Employment type Contract
Job function Project Management and Information Technology
Industries IT Services and IT Consulting
#J-18808-Ljbffr
Program Manager (experience with preference in Cards/ Financial Domain)
Experience:
12-16 years
Duration:
12+ months (with high potential for extension)
Location:
Berkeley Heights, NJ (3 Days) and Princeton, NJ (2 Days) (based on client schedule)
Work Authorization:
H1B, H4-EAD, GC & USC (No OPT/CPT)
Valid Passport#:
mandatory for submission
LinkedIn:
required
Interview Pattern:
2 rounds of Client interview
Summary of Position Seeking an experienced Program Manager to oversee multiple programs and projects, ensuring strategic alignment, efficient execution, and delivery of business outcomes. The successful candidate will lead cross‑functional teams, drive program strategy, represent the steering committee, and foster collaboration to achieve end client and organizational objectives and goals.
Candidate should be able to harvest client relationships, and span across areas like program planning, management, operation, overseeing all workstreams/ diverse project teams for the overall functioning of the Program.
Overall IT experience of 10+ years. Of which at least 8+ years of experience in Banking and Financial Industry with good exposure to the cards domain. Good communication English and excellent interpersonal skills to be able to manage diverse teams.
Major Activities PM (70%)
Program Strategy and Planning:
Develop and execute program strategies, aligning with business objectives.
Conduct market analysis, competitor research, and stakeholder engagement.
Program Management:
Oversee program lifecycle, from initiation to delivery.
Manage program scope, schedule, budget, and quality.
Stakeholder Management:
Communicate program progress, risks, and issues to stakeholders.
Build and maintain relationships with executives, customers, and partners.
Process Improvement:
Develop and implement process improvements.
Ensure compliance with organizational policies and procedures.
Operational (20%)
Ensure Hiring and Onboarding/Offboarding process is streamlined
Resolve conflicts
Delivery and Senior Leadership (10%)
Be a candid representation to Delivery organization and jointly represent escalation from clients
Work in parallel with the Project Managers and ensure that the Client expectations are met
Leading Steer Co Meetings and preparing material for presentations
Details on Roles and Responsibilities
Will be responsible for planning, organizing and managing the diverse project teams through the Agile/ Hybrid project
Responsible for tracking project status, progress, KPIs
Continuous monitoring of Program Status and follow‑up with the respective leads on the status
Coordinate across teams to develop plans, goals, procedures to ensure the processes are streamlined throughout the project lifecycle
Support and Create reports for the Delivery Leads
Analyze Risks, Issues, Actions and Dependencies; Be proficient in Risk Management
Produce high‑quality outcomes by maintaining transparency across the project
Understanding customer accounts and identifying untapped opportunities
Follow‑up clients Communications, leadership meetings
Involved in budgeting procedures
Develop and maintain Delivery forecast and pipeline.
Record and track Delivery metrics, Stakeholder meeting
Manage the Customer Expectations and be attentive to detail
Responsible for providing ongoing project level governance throughout the project execution
Organize and oversee statement of work, requirements, RFP responses through selection/ acquisition
Must adhere to Mphasis/Client project management practices and governance requirements
Ensure Delivery adherence by being transparent on communications related to meeting deadlines/ issues/ risks
Collaborate with Clients and address significant issues by facilitating communication between the key stakeholders, teams and leadership to ensure clarity/alignment
Oversee Change Management
Be adaptable to switch between the roles of playing supportive, controlling and/ centralized PMO
Work with operations (hiring, HR others) to ensure smooth resource ramp‑up as per client needs
Establish PMO structure to monitor and govern our deliverables for client.
Manage/ Control the Risks; Handle Reporting/Metrics
Minimum requirements to this position
12 - 16 years of overall IT experience with a preference in Cards/ Financial Domain
Strong Leadership skills with knowledge of project management
Excellent Time Management and Financial Management
Exceptional interpersonal skills
Ability to plan in a rapidly changing environment and provide guidance as required
Strong understanding of SDLC models and good knowledge of both Waterfall and Agile Project Management Principles
Excellent verbal and written communication skills to communicate complex issues to multiple audience
Communicate timelines and expectations to Technical and Business Staff
Should be proficient in PM Tools such as Microsoft Project, Jira, Jira board, Confluence, MS Office etc
Certification in program management (e.g., PMP, PgMP) preferred.
Seniority level Mid‑Senior level
Employment type Contract
Job function Project Management and Information Technology
Industries IT Services and IT Consulting
#J-18808-Ljbffr