PENNYMAC
Join to apply for the
Pipeline Account Manager II
role at
PENNYMAC
Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.
At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.
A Typical Day The Pipeline Accounts Manager II ensures consistent delivery of a best-in-class client experience through consistent engagement with fulfillment functions to make sure we drive to meet client expectations, posted SLAs and innovate for improvement. Serves as the central point of contact for clients for all fulfillment issues, status questions, and loan level problem solving. Provide prompt and efficient service to customer as liaison between Sales and Fulfillment. Manage assigned pipelines queues, & reports to ensure timely and efficient action. Work closely with Operations to request and validate documentation to properly satisfy loan requirements. Provides feedback to both internal and external customers on loan quality and operational efficiencies. Serve as escalation point for any critical issues identified by the team of Pipeline Accounts Managers (PAMs).
The Pipeline Accounts Manager Will
Manage pipelines, queues, and reports to guarantee timely action
Proactively engage with clients to drive fulfillment, manage expectations, and resolve issues
Liaise with Operations to secure and verify loan documentation
Offer constructive feedback to internal and external parties on loan quality and operational processes
Interact with multiple departments to expedite processing and/or issue resolution
Identify and resolve client issues/friction and elevate to dept leadership as necessary
Manage individual SLAs and turn around times on all loans in the assigned pipeline
Demonstrate behaviors which are aligned with the organization's desired culture and value
What You’ll Bring
Bachelor's degree or higher in Business Administration, Finance or related field or applicable direct industry experience
Minimum of 5 years of mortgage experience with contemporary knowledge of mortgage industry and operational practices
Functional understanding of applicable Federal, state, and local lending regulations
Demonstrates expertise in a variety of Industry concepts, practices, & procedures
Demonstrate ability to plan and execute stated goals
Basic software proficiency including Microsoft Office Suite
Communication - Excellent communication skills with the ability to interact with all levels of external clients and internal leadership and think in a strategic manner. Speaks and writes clearly and persuasively and competent in group presentation skills
Interpersonal Effectiveness - Maintains a positive attitude and proves exemplary internal and external customer service and teamwork
Judgment - With the right information, is decisive and exhibits sound judgment
Planning/Organizing - Prioritizes and plans work activities, uses time efficiently and develops realistic actions plans
Problem Solving - Identifies and resolves problems in a timely manner and gathers and analyzes information skillfully
Quality Management - Looks for ways to improve and promote quality and demonstrates accuracy and thoroughness
Task Management/Execution - Demonstrates ability to advance multiple priority assignments independently, concurrently and within established deadlines
Innovation - Willing to think analytically and creatively in solving day to day challenges of the job
Must be a team player with strong attention to detail and able to work independently
Proven track record at delivering timely and accurate information in a fast- paced environment
Why You Should Join As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.
Benefits That Bring It Home
Comprehensive Medical, Dental, and Vision
Paid Time Off Programs including vacation, holidays, illness, and parental leave
Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
Retirement benefits, life insurance, 401k match, and tuition reimbursement
Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
Compensation
Lower in range - Building skills and experience in the role
Mid-range - Experience and skills align with proficiency in the role
Higher in range - Experience and skills add value above typical requirements of the role
Salary $55,000 - $85,000
Work Model OFFICE
#J-18808-Ljbffr
Pipeline Account Manager II
role at
PENNYMAC
Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.
At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.
A Typical Day The Pipeline Accounts Manager II ensures consistent delivery of a best-in-class client experience through consistent engagement with fulfillment functions to make sure we drive to meet client expectations, posted SLAs and innovate for improvement. Serves as the central point of contact for clients for all fulfillment issues, status questions, and loan level problem solving. Provide prompt and efficient service to customer as liaison between Sales and Fulfillment. Manage assigned pipelines queues, & reports to ensure timely and efficient action. Work closely with Operations to request and validate documentation to properly satisfy loan requirements. Provides feedback to both internal and external customers on loan quality and operational efficiencies. Serve as escalation point for any critical issues identified by the team of Pipeline Accounts Managers (PAMs).
The Pipeline Accounts Manager Will
Manage pipelines, queues, and reports to guarantee timely action
Proactively engage with clients to drive fulfillment, manage expectations, and resolve issues
Liaise with Operations to secure and verify loan documentation
Offer constructive feedback to internal and external parties on loan quality and operational processes
Interact with multiple departments to expedite processing and/or issue resolution
Identify and resolve client issues/friction and elevate to dept leadership as necessary
Manage individual SLAs and turn around times on all loans in the assigned pipeline
Demonstrate behaviors which are aligned with the organization's desired culture and value
What You’ll Bring
Bachelor's degree or higher in Business Administration, Finance or related field or applicable direct industry experience
Minimum of 5 years of mortgage experience with contemporary knowledge of mortgage industry and operational practices
Functional understanding of applicable Federal, state, and local lending regulations
Demonstrates expertise in a variety of Industry concepts, practices, & procedures
Demonstrate ability to plan and execute stated goals
Basic software proficiency including Microsoft Office Suite
Communication - Excellent communication skills with the ability to interact with all levels of external clients and internal leadership and think in a strategic manner. Speaks and writes clearly and persuasively and competent in group presentation skills
Interpersonal Effectiveness - Maintains a positive attitude and proves exemplary internal and external customer service and teamwork
Judgment - With the right information, is decisive and exhibits sound judgment
Planning/Organizing - Prioritizes and plans work activities, uses time efficiently and develops realistic actions plans
Problem Solving - Identifies and resolves problems in a timely manner and gathers and analyzes information skillfully
Quality Management - Looks for ways to improve and promote quality and demonstrates accuracy and thoroughness
Task Management/Execution - Demonstrates ability to advance multiple priority assignments independently, concurrently and within established deadlines
Innovation - Willing to think analytically and creatively in solving day to day challenges of the job
Must be a team player with strong attention to detail and able to work independently
Proven track record at delivering timely and accurate information in a fast- paced environment
Why You Should Join As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.
Benefits That Bring It Home
Comprehensive Medical, Dental, and Vision
Paid Time Off Programs including vacation, holidays, illness, and parental leave
Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
Retirement benefits, life insurance, 401k match, and tuition reimbursement
Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
Compensation
Lower in range - Building skills and experience in the role
Mid-range - Experience and skills align with proficiency in the role
Higher in range - Experience and skills add value above typical requirements of the role
Salary $55,000 - $85,000
Work Model OFFICE
#J-18808-Ljbffr