Marsh McLennan Agency
Client Manager - Crop Insurance
Marsh McLennan Agency, Washington, District of Columbia, us, 20022
Marsh McLennan Agency’s Business Insurance team is looking for a passionate and people-oriented customer service professional to develop, implement and deliver outstanding insurance and risk management customer service to our Crop Insurance clients. As a Crop Insurance Client Manager, you are in charge of ensuring a smooth client experience by managing day-to-day customer service interactions and maintaining strong, long-lasting relationships with our Crop Insurance clients. We’ve created a promising career path with opportunities to move up the ladder and specialize in high-level client service and industry focuses as you move forward.
We will give you access to mentorship, training, resources, and development to ensure your success, but you will need to supply the drive and desire to be an MMA professional. Our ideal candidate is hungry, humble, and smart—you don’t stop short of excellence and are driven to do what’s best for your clients, colleagues, and communities.
From admin to accounting and everything in between, we believe our team is all in sales together. We're dedicated to representing our brand with excellence and integrity in every interaction. We collaborate with intention and know every one of us plays a vital role in our shared success.
What You’ll Be Doing
Work with customers and carriers to handle incoming service requests.
Manage commercial Crop Insurance accounts, including negotiating new and renewal policies with carriers, preparing presentation and proposal materials, responding to policy inquiries, and checking policies, endorsements and audits for accuracy.
Collaborate with colleagues to provide customers with insurance coverage analysis and recommendations for improved or additional coverage.
Update customer information: keep accurate, up-to-date records on customers in our agency management system.
Up‑sell and cross‑sell: work with your colleagues to find and follow‑through on up‑sell and cross‑sell opportunities.
Provide effective and efficient customer service as part of your designated sales and service team.
Follow organization policies and procedures, sales and service standards and established workflows; ensure quality control through proper file documentation and maintenance; maintain confidentiality; and be an all‑around awesome member of our team.
Who We’re Looking For
You have extensive knowledge of risks associated with Crop Insurance, including, but not limited to, multi‑peril, whole farm and pasture rangeland forage coverages. We prefer you have at least 3‑5 years’ experience working in Crop Insurance.
You’re a client service advocate who is passionate about delivering an exceptional level of customer service and support.
You’re ready to throw all stereotypes of “insurance” out the window and love your job.
You’re smart, understand business and people, and good with people even on tough days.
You’re a team player who maintains positive relationships with colleagues and enjoys collaboration.
You’re dependable, pay attention to detail, meet deadlines, and are accurate and complete when interacting with clients, colleagues and carriers.
You love to learn and are earnest about improving and pursuing professional development.
You can adapt because industry and client needs change constantly.
You’re ready for a meaningful change and are not satisfied with corporate vanilla structure.
You embrace our core values: accountability, balance, excellence, integrity, respect and humanity.
The Perks We take pride in providing a competitive compensation package. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education, with a salary range of $49,000‑$91,300 per year. The position may also be eligible for performance‑based incentives, annual profit sharing and a benefits package that includes paid paternity/maternity leave, medical leave, 401(k) savings, and other wellbeing programs.
Who You Are Is Who We Are. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.
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We will give you access to mentorship, training, resources, and development to ensure your success, but you will need to supply the drive and desire to be an MMA professional. Our ideal candidate is hungry, humble, and smart—you don’t stop short of excellence and are driven to do what’s best for your clients, colleagues, and communities.
From admin to accounting and everything in between, we believe our team is all in sales together. We're dedicated to representing our brand with excellence and integrity in every interaction. We collaborate with intention and know every one of us plays a vital role in our shared success.
What You’ll Be Doing
Work with customers and carriers to handle incoming service requests.
Manage commercial Crop Insurance accounts, including negotiating new and renewal policies with carriers, preparing presentation and proposal materials, responding to policy inquiries, and checking policies, endorsements and audits for accuracy.
Collaborate with colleagues to provide customers with insurance coverage analysis and recommendations for improved or additional coverage.
Update customer information: keep accurate, up-to-date records on customers in our agency management system.
Up‑sell and cross‑sell: work with your colleagues to find and follow‑through on up‑sell and cross‑sell opportunities.
Provide effective and efficient customer service as part of your designated sales and service team.
Follow organization policies and procedures, sales and service standards and established workflows; ensure quality control through proper file documentation and maintenance; maintain confidentiality; and be an all‑around awesome member of our team.
Who We’re Looking For
You have extensive knowledge of risks associated with Crop Insurance, including, but not limited to, multi‑peril, whole farm and pasture rangeland forage coverages. We prefer you have at least 3‑5 years’ experience working in Crop Insurance.
You’re a client service advocate who is passionate about delivering an exceptional level of customer service and support.
You’re ready to throw all stereotypes of “insurance” out the window and love your job.
You’re smart, understand business and people, and good with people even on tough days.
You’re a team player who maintains positive relationships with colleagues and enjoys collaboration.
You’re dependable, pay attention to detail, meet deadlines, and are accurate and complete when interacting with clients, colleagues and carriers.
You love to learn and are earnest about improving and pursuing professional development.
You can adapt because industry and client needs change constantly.
You’re ready for a meaningful change and are not satisfied with corporate vanilla structure.
You embrace our core values: accountability, balance, excellence, integrity, respect and humanity.
The Perks We take pride in providing a competitive compensation package. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education, with a salary range of $49,000‑$91,300 per year. The position may also be eligible for performance‑based incentives, annual profit sharing and a benefits package that includes paid paternity/maternity leave, medical leave, 401(k) savings, and other wellbeing programs.
Who You Are Is Who We Are. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.
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