BD (Tissuemed Ltd)
Field Service Technician - Part-time (Vermont)
BD (Tissuemed Ltd), San Diego, California, United States, 92189
Field Service Technician – Part‑time (Vermont)
Join to apply for the
Field Service Technician – Part‑time (Vermont)
role at
BD (Tissuemed Ltd) .
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Job Description Summary We are the makers of possible. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a
maker of possible
with us.
Learn more at: https://www.bd.com/en-us/offerings/capabilities/medication-and-supply-management/medication-and-supply-management-technologies
Home‑based part‑time position with daily travel to customer sites in the Vermont Region. Ideally residing within a 30‑mile radius of Burlington, VT or surrounding area. 5% overnight travel possible, a valid driver’s license is required.
Accountabilities
Provide remote and on‑site technical support for BD Pyxis automated dispensing systems located within hospitals and other healthcare facilities within the territory and in accordance with our customer support agreements.
Respond to, evaluate, and prioritize work orders; diagnose, service, and resolve issues regarding proprietary hardware and software system components, retain ownership of the work order, raise issues to the team lead and manager; log, track, and detail all work order activity, and be capable of fully supporting all products within the region.
Implement a preventive maintenance program, provide limited cross‑functional support for our Sales and Implementation teams, and other support activities as applicable to the role.
Demonstrate a moderate use of proficiency and an appropriate ability to solve hardware and software problems.
Provide efficient field services to all BD customers in a timely manner, including but not limited to installations, in‑servicing, repair, preventive maintenance, calibration, and sales support.
Maintain proper and accurate small parts inventory for the purpose of service and follow approved policies and procedures for inventory controls.
Continue training and self‑development to learn the products and applications of the company for success in the role, advance skillsets, and attend management‑approved seminars and training sessions to advance to the next level in 2‑3 years.
Possess and maintain a solid understanding of corporate and service department procedures and policies, including customer complaint handling and Medical Device Reporting.
Qualifications Required
High School Diploma.
3 years of related combination hardware/software/IT experience supporting both proprietary and standard applications.
24×7 on‑call experience in a customer‑facing/field service environment, required.
Computer electronics, Windows OS, network experience, required.
Must be able to work within defined processes and methodologies with minimal degree of supervision.
Must possess and maintain a valid driver’s license and meet BD’s auto safety standards.
Preferred
Prior experience working as a hospital pharmacy technician or in a hospital Bio‑Med environment, a plus.
Associate’s degree.
Prior military Bio‑Med experience, a plus.
Prior Automated Teller Machine (ATM) experience, a plus.
Upon hire, must provide proof of and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform crucial job functions. Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox), Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis, COVID‑19.
Weightlifting requirement: minimum 70 pounds.
Why Join Us? A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.
To learn more about BD visit https://bd.com/careers.
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally‑protected characteristics.
Salary Range $27.80 – $43.20 USD hourly.
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Field Service Technician – Part‑time (Vermont)
role at
BD (Tissuemed Ltd) .
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Job Description Summary We are the makers of possible. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a
maker of possible
with us.
Learn more at: https://www.bd.com/en-us/offerings/capabilities/medication-and-supply-management/medication-and-supply-management-technologies
Home‑based part‑time position with daily travel to customer sites in the Vermont Region. Ideally residing within a 30‑mile radius of Burlington, VT or surrounding area. 5% overnight travel possible, a valid driver’s license is required.
Accountabilities
Provide remote and on‑site technical support for BD Pyxis automated dispensing systems located within hospitals and other healthcare facilities within the territory and in accordance with our customer support agreements.
Respond to, evaluate, and prioritize work orders; diagnose, service, and resolve issues regarding proprietary hardware and software system components, retain ownership of the work order, raise issues to the team lead and manager; log, track, and detail all work order activity, and be capable of fully supporting all products within the region.
Implement a preventive maintenance program, provide limited cross‑functional support for our Sales and Implementation teams, and other support activities as applicable to the role.
Demonstrate a moderate use of proficiency and an appropriate ability to solve hardware and software problems.
Provide efficient field services to all BD customers in a timely manner, including but not limited to installations, in‑servicing, repair, preventive maintenance, calibration, and sales support.
Maintain proper and accurate small parts inventory for the purpose of service and follow approved policies and procedures for inventory controls.
Continue training and self‑development to learn the products and applications of the company for success in the role, advance skillsets, and attend management‑approved seminars and training sessions to advance to the next level in 2‑3 years.
Possess and maintain a solid understanding of corporate and service department procedures and policies, including customer complaint handling and Medical Device Reporting.
Qualifications Required
High School Diploma.
3 years of related combination hardware/software/IT experience supporting both proprietary and standard applications.
24×7 on‑call experience in a customer‑facing/field service environment, required.
Computer electronics, Windows OS, network experience, required.
Must be able to work within defined processes and methodologies with minimal degree of supervision.
Must possess and maintain a valid driver’s license and meet BD’s auto safety standards.
Preferred
Prior experience working as a hospital pharmacy technician or in a hospital Bio‑Med environment, a plus.
Associate’s degree.
Prior military Bio‑Med experience, a plus.
Prior Automated Teller Machine (ATM) experience, a plus.
Upon hire, must provide proof of and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform crucial job functions. Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox), Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis, COVID‑19.
Weightlifting requirement: minimum 70 pounds.
Why Join Us? A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.
To learn more about BD visit https://bd.com/careers.
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally‑protected characteristics.
Salary Range $27.80 – $43.20 USD hourly.
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