City and County of San Francisco
8165-Worker's Compensation Supervisor I
City and County of San Francisco, San Francisco, California, United States, 94199
Join to apply for the
8165-Worker's Compensation Supervisor I
role at
City and County of San Francisco
1 day ago Be among the first 25 applicants
THIS IS A CITYWIDE EXAM
San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco.
Application Deadline: Extended through Friday, December 19th, 2025
Compensation for the 8165 Worker's Compensation Supervisor I: $132,782 - $161,382
Work Arrangement: Hybrid Remote (1x a week), On-site (4x a week)
Fill Type: Permanent Civil Service
Recruitment ID: RTF0157029-01123419
Job Description Under general direction, the Worker's Compensation Supervisor assists and provides first-line oversight of claims adjusting and processing teams for the Workers' Compensation Division. Performs complex work in supervising the review, analysis, investigation and disposition of workers' compensation claims and reports. Provides claims supervision of confidential complex cases; provides technical training, auditing, and supervising of personnel; serves as the departmental liaison to client departments regarding activities of the assigned workers' compensation program; works with the City Attorney's office on litigation strategies; and performs other related duties as required.
Receives and reviews all incoming workers' compensation claims to determine complexity and assign to appropriate claims adjusting staff.
Advises claims adjuster, claims assistants, and support staff on appropriate claims handling techniques.
Provides claims supervision of catastrophic cases, death cases, and confidential complex cases.
Serves as the liaison for the workers' compensation coordinators of the client departments.
Serves as the workers' compensation technical expert to advise staff and client departments on changes and applicability of workers' compensation laws.
Audits the work product of claims adjusters to ensure compliance with applicable laws, and departmental best practices.
Generates statistical reports and completes analysis of data.
Works with the City Attorney's office on litigation strategies for complex claims.
Reviews all self-imposed penalties to determine liability and authorizes payment.
Authorizes medical treatment for complex medical cases.
Reviews the assignment of Medical Legal Evaluators (which include Agreed, Qualified, and/or Independent Medical Evaluators) on complex cases.
Works collaboratively with the Occupational Nurse Consultant, Nurse Manager, and/or Nurse Case Managers to review complex claims and establish medical protocols.
Advises the Occupational Nurse Manager and/or Consultant on issues related to medical clinic operations.
Provides ongoing system support to claims staff.
Accurately estimates the potential claim costs (reserves) on complex cases.
Provides technical assistance to claims adjusters in determining permanent disability award calculations.
Directs the claims investigation on complex claims.
Reviews and approves negotiated case settlement/s with injured workers, attorneys, and interested parties based on established authority levels.
Provides daily supervision, guidance, coaching, and mentoring to assigned staff.
Completes ongoing performance evaluations of all assigned staff.
Provides specialized technical training, as needed, to staff.
Performs related duties and responsibilities as assigned.
Qualifications
Four (4) years ofifiable experience adjusting workers' compensation claims; AND
Possession of a Self-Insured Administrator's Certificate issued by the State of California, Department of Industrial Relations.
Verification of Education and Experience Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://careers.sf.gov/knowledge/experience-education/
Note Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.
Additional Information
Selection Procedures: After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:
Minimum Qualification Supplemental Questionnaire (MQSQ) - Candidates will be required to complete a MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.
Supervisory Test Battery (STB) (weighted 40%) - Candidates who meet the minimum qualifications will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but are not limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication & Conflict Management. For more information about this Supervisory Test (and a suggested reading list) please visit: Supervisory Test Battery. Please note: this examination is only held in San Francisco. This is a standardized examination and, therefore, test questions and answers are not available for public inspection or review.
Supplemental Questionnaire Exam (weighted 60%) - Candidates who meet the qualifications of the position will be required to complete the Supplemental Questionnaire Exam as a part of the selection process. The Supplemental Questionnaire is designed to measure the knowledge, skills and abilities required for the position. Responses to the questionnaire will be reviewed and rated by a panel of subject matter experts and is subject to verification.
How To Apply Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.
Select the “I’m Interested” button and follow instructions on the screen
Exam Analyst Information If you have any questions regarding this recruitment or application process, please contact the analyst, David Catoe at David.Catoe@sfgov.org.
Your information will be kept confidential according to EEO guidelines.
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.
#J-18808-Ljbffr
8165-Worker's Compensation Supervisor I
role at
City and County of San Francisco
1 day ago Be among the first 25 applicants
THIS IS A CITYWIDE EXAM
San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco.
Application Deadline: Extended through Friday, December 19th, 2025
Compensation for the 8165 Worker's Compensation Supervisor I: $132,782 - $161,382
Work Arrangement: Hybrid Remote (1x a week), On-site (4x a week)
Fill Type: Permanent Civil Service
Recruitment ID: RTF0157029-01123419
Job Description Under general direction, the Worker's Compensation Supervisor assists and provides first-line oversight of claims adjusting and processing teams for the Workers' Compensation Division. Performs complex work in supervising the review, analysis, investigation and disposition of workers' compensation claims and reports. Provides claims supervision of confidential complex cases; provides technical training, auditing, and supervising of personnel; serves as the departmental liaison to client departments regarding activities of the assigned workers' compensation program; works with the City Attorney's office on litigation strategies; and performs other related duties as required.
Receives and reviews all incoming workers' compensation claims to determine complexity and assign to appropriate claims adjusting staff.
Advises claims adjuster, claims assistants, and support staff on appropriate claims handling techniques.
Provides claims supervision of catastrophic cases, death cases, and confidential complex cases.
Serves as the liaison for the workers' compensation coordinators of the client departments.
Serves as the workers' compensation technical expert to advise staff and client departments on changes and applicability of workers' compensation laws.
Audits the work product of claims adjusters to ensure compliance with applicable laws, and departmental best practices.
Generates statistical reports and completes analysis of data.
Works with the City Attorney's office on litigation strategies for complex claims.
Reviews all self-imposed penalties to determine liability and authorizes payment.
Authorizes medical treatment for complex medical cases.
Reviews the assignment of Medical Legal Evaluators (which include Agreed, Qualified, and/or Independent Medical Evaluators) on complex cases.
Works collaboratively with the Occupational Nurse Consultant, Nurse Manager, and/or Nurse Case Managers to review complex claims and establish medical protocols.
Advises the Occupational Nurse Manager and/or Consultant on issues related to medical clinic operations.
Provides ongoing system support to claims staff.
Accurately estimates the potential claim costs (reserves) on complex cases.
Provides technical assistance to claims adjusters in determining permanent disability award calculations.
Directs the claims investigation on complex claims.
Reviews and approves negotiated case settlement/s with injured workers, attorneys, and interested parties based on established authority levels.
Provides daily supervision, guidance, coaching, and mentoring to assigned staff.
Completes ongoing performance evaluations of all assigned staff.
Provides specialized technical training, as needed, to staff.
Performs related duties and responsibilities as assigned.
Qualifications
Four (4) years ofifiable experience adjusting workers' compensation claims; AND
Possession of a Self-Insured Administrator's Certificate issued by the State of California, Department of Industrial Relations.
Verification of Education and Experience Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://careers.sf.gov/knowledge/experience-education/
Note Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.
Additional Information
Selection Procedures: After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:
Minimum Qualification Supplemental Questionnaire (MQSQ) - Candidates will be required to complete a MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.
Supervisory Test Battery (STB) (weighted 40%) - Candidates who meet the minimum qualifications will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but are not limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication & Conflict Management. For more information about this Supervisory Test (and a suggested reading list) please visit: Supervisory Test Battery. Please note: this examination is only held in San Francisco. This is a standardized examination and, therefore, test questions and answers are not available for public inspection or review.
Supplemental Questionnaire Exam (weighted 60%) - Candidates who meet the qualifications of the position will be required to complete the Supplemental Questionnaire Exam as a part of the selection process. The Supplemental Questionnaire is designed to measure the knowledge, skills and abilities required for the position. Responses to the questionnaire will be reviewed and rated by a panel of subject matter experts and is subject to verification.
How To Apply Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.
Select the “I’m Interested” button and follow instructions on the screen
Exam Analyst Information If you have any questions regarding this recruitment or application process, please contact the analyst, David Catoe at David.Catoe@sfgov.org.
Your information will be kept confidential according to EEO guidelines.
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.
#J-18808-Ljbffr