FirstChoice Hiring
Automotive Service Manager / Director - Valley Cadillac
FirstChoice Hiring, Rochester, New York, United States
Automotive Service Manager / Director - Valley Cadillac
Valley Cadillac, part of the Bob Johnson Automotive Group, is looking for a service manager/director to lead our busy service department. Located at 3100 S Winton Road, Rochester, NY 14623.
Salary : $125,000 - $210,000+ per year.
Benefits :
Full‑time position
Medical, dental, vision and disability insurance
401(k) retirement plan with company match
Paid holidays and paid time off
Employee discounts on products, services & vehicles
Employee assistance program
Opportunity for advancement to certified tech
Responsibilities :
Oversee daily service department operations to ensure efficiency, profitability, and customer satisfaction
Lead, mentor, and motivate service advisors, technicians, and support staff
Monitor service performance metrics (CSI, productivity, profitability) and implement improvements
Drive a customer‑focused culture by ensuring clear communication, accurate estimates, and timely service delivery
Partner with Parts, Sales, and Fixed Ops leadership to achieve dealership goals
Maintain compliance with manufacturer standards, warranty procedures, and safety regulations
Qualifications / Requirements :
Previous automotive service manager or service director experience at a franchise dealership required
Proven ability to manage a high‑volume service department while maintaining strong CSI scores
Strong leadership, communication, and organizational skills
Ability to recruit, train, and retain top talent
Knowledge of warranty processes and OEM requirements
Valid driver’s license and clean driving record
Applicants must pass pre‑employment screening
We are a drug‑free workplace
We are an Equal Opportunity Employer . All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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Salary : $125,000 - $210,000+ per year.
Benefits :
Full‑time position
Medical, dental, vision and disability insurance
401(k) retirement plan with company match
Paid holidays and paid time off
Employee discounts on products, services & vehicles
Employee assistance program
Opportunity for advancement to certified tech
Responsibilities :
Oversee daily service department operations to ensure efficiency, profitability, and customer satisfaction
Lead, mentor, and motivate service advisors, technicians, and support staff
Monitor service performance metrics (CSI, productivity, profitability) and implement improvements
Drive a customer‑focused culture by ensuring clear communication, accurate estimates, and timely service delivery
Partner with Parts, Sales, and Fixed Ops leadership to achieve dealership goals
Maintain compliance with manufacturer standards, warranty procedures, and safety regulations
Qualifications / Requirements :
Previous automotive service manager or service director experience at a franchise dealership required
Proven ability to manage a high‑volume service department while maintaining strong CSI scores
Strong leadership, communication, and organizational skills
Ability to recruit, train, and retain top talent
Knowledge of warranty processes and OEM requirements
Valid driver’s license and clean driving record
Applicants must pass pre‑employment screening
We are a drug‑free workplace
We are an Equal Opportunity Employer . All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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