Brother USA
Company Overview
Brother is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. With a legacy spanning over 115 years, our brand is renowned for producing award‑winning printers, sewing machines, P‑touch labelers, and more. Brother International Corporation (BIC) was established in 1954, marking over 70 years of operations in the United States. Our Americas headquarters is located in Bridgewater, New Jersey. BIC is a wholly owned subsidiary of Brother Industries Limited (BIL), founded in 1908 in Nagoya, Japan, operating in more than 30 countries worldwide. Brother’s Americas presence includes subsidiaries in Canada, Mexico, Brazil, Argentina, Chile, and Peru.
Role Overview The
Manager, Sales Engineer
drives solution development, customer engagement, and sales enablement across Brother Mobile Solutions’ portfolio. This role develops and executes sales strategies that support business objectives by building strong customer relationships, identifying upsell and expansion opportunities, and delivering customized mobile print solutions. In close partnership with the sales team, the Manager engages prospects, architects solutions, and supports deal closure across key verticals, including Auto ID, Retail, Public Safety, and Manufacturing.
The Manager serves as the primary technical resource in both field engagements and trade show environments, providing deep expertise across hardware, software, consumables, and accessories. The role leads product demonstrations, configures proof‑of‑concept solutions, supports customer testing, and contributes to RFP responses. Success in this role requires proficiency in software configuration, deployment tools, and integration workflows to guide customers through setup and implementation.
In addition to pre‑sales and post‑sales support, the Manager delivers technical training to internal teams and channel partners to ensure organizational readiness and alignment. Acting as a conduit between Sales, Product Management, and Engineering, the role captures and communicates “voice of the customer” insights to inform roadmap decisions and continuous improvement efforts.
Duties & Responsibilities Technical Support
Serve as the primary technical resource for the sales organization across all solution stages from discovery through deployment
Lead product demonstrations, proof‑of‑concept configurations, and technical evaluations for prospective customers
Provide on‑site and remote support for product integration, setup, and troubleshooting
Partner with customers to assess business challenges, identify solution gaps, and design optimized configurations using Brother’s mobile print technologies
Respond to RFPs/RFIs, technical documentation requests, and customer technical questions in collaboration with internal stakeholders
Support pre‑sales and post‑sales activities, including implementation guidance, escalated issue resolution, and customer satisfaction follow‑up
Sales Team Collaboration
Collaborate closely with sales leadership to develop go‑to‑market strategies and value‑based solution proposals
Participate in joint sales calls and strategic account planning to drive customer engagement and revenue growth
Deliver technical training for internal sales teams, business partners, and customers when required
Develop sales tools, presentations, and solution guides that highlight technical differentiators and customer success stories
Support trade shows, industry events, and field marketing activities to demonstrate Brother’s technology leadership
Attend and participate in account meetings (existing and prospective) on‑site and virtual
Industry Research & Product Direction
Monitor emerging trends, competitor technologies, and market needs within key verticals (Auto ID, Retail, Public Safety, Manufacturing)
Gather and communicate the voice of the customer feedback to Product Management and Engineering to inform roadmap planning
Contribute to product development discussions by translating field insights into functional requirements and improvement opportunities
Evaluate new technologies, software integrations, and partnerships to strengthen Brother’s market position
Provide data‑driven insights and technical recommendations to influence product direction and business strategy
Experience & Qualifications Education
Bachelor’s Degree (or equivalent experience) in Engineering (Mechanical or Electrical)
Experience
Minimum 7 years experience in technical customer support and engineering roles
Experience performing technical research and creating reports/recommendations on new products
Experience managing, coaching, and developing staff
Software/Technical Skills
Knowledge of writing technical documents such as articles, product procedures, and technical data sheets (intermediate level)
Knowledge of SAP C4C
Knowledge of 3D CAD, DXF, and PDF drawing software
Other Skills/Knowledge/Abilities
Communication skills (verbal/written), with the ability to troubleshoot technical information with customers and internal staff
Strong knowledge of application engineering concepts and best practices
Ability to collaborate cross‑functionally and at all levels of the organization
Ability to keep current with rapidly advancing technology to meet customer demands for delivery of information, products, and services
Ability to manage customer/partner visits and coordinate closely with the sales and product marketing teams
Additional Details for This Role This role is a remote field‑based role. A fixed office schedule is not an expectation of the position. The defined sales territory for this role is Charlotte Metro Area. Travel is expected throughout the territory up to 70% of the time, or an average of 8‑10 trips per quarter, dependent on business need.
Base Salary The targeted base salary range for this position is $120,000 – $135,000 per year. Base salary is determined by the education, experience, knowledge, skills, and abilities of the successful candidate, as well as factors such as internal equity, cost of labor in the hiring location, and alignment with market data.
Additional Compensation
Eligible for a 15% bonus at 100% of target, with the opportunity to achieve above 100% dependent on company performance and in alignment with company bonus plans.
Bonus awards are discretionary and contingent upon individual performance as well as Brother achieving its corporate objectives, in accordance with the applicable bonus plan in effect.
Eligible for an auto allowance paid monthly in the first pay period of each month. This allowance may be used at the employee’s discretion for vehicle maintenance and is in addition to the company’s Travel & Entertainment policy, which covers mileage reimbursement and additional business travel expenses.
Our Benefits We offer a comprehensive benefits package with diverse plan options to meet your family’s needs, including health, vision, and dental insurance—all effective from day one of employment. Under our 401(k) retirement savings plan, we match up to 100% of the first 4% of employee contributions, with employer matches vesting immediately. Additionally, we offer an educational assistance program that reimburses up to 100% of tuition, lab fees, textbooks, and other related expenses for qualifying programs.
Equal Opportunity Employer Statement Brother International Corporation ("Brother") is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, disability, or any other characteristic protected by applicable local, state or federal laws. Brother is committed to providing reasonable accommodations to individuals with disabilities throughout the application or interview process. If you need an accommodation, please contact us at eoe_applicant_accommodations@brother.com.
#J-18808-Ljbffr
Role Overview The
Manager, Sales Engineer
drives solution development, customer engagement, and sales enablement across Brother Mobile Solutions’ portfolio. This role develops and executes sales strategies that support business objectives by building strong customer relationships, identifying upsell and expansion opportunities, and delivering customized mobile print solutions. In close partnership with the sales team, the Manager engages prospects, architects solutions, and supports deal closure across key verticals, including Auto ID, Retail, Public Safety, and Manufacturing.
The Manager serves as the primary technical resource in both field engagements and trade show environments, providing deep expertise across hardware, software, consumables, and accessories. The role leads product demonstrations, configures proof‑of‑concept solutions, supports customer testing, and contributes to RFP responses. Success in this role requires proficiency in software configuration, deployment tools, and integration workflows to guide customers through setup and implementation.
In addition to pre‑sales and post‑sales support, the Manager delivers technical training to internal teams and channel partners to ensure organizational readiness and alignment. Acting as a conduit between Sales, Product Management, and Engineering, the role captures and communicates “voice of the customer” insights to inform roadmap decisions and continuous improvement efforts.
Duties & Responsibilities Technical Support
Serve as the primary technical resource for the sales organization across all solution stages from discovery through deployment
Lead product demonstrations, proof‑of‑concept configurations, and technical evaluations for prospective customers
Provide on‑site and remote support for product integration, setup, and troubleshooting
Partner with customers to assess business challenges, identify solution gaps, and design optimized configurations using Brother’s mobile print technologies
Respond to RFPs/RFIs, technical documentation requests, and customer technical questions in collaboration with internal stakeholders
Support pre‑sales and post‑sales activities, including implementation guidance, escalated issue resolution, and customer satisfaction follow‑up
Sales Team Collaboration
Collaborate closely with sales leadership to develop go‑to‑market strategies and value‑based solution proposals
Participate in joint sales calls and strategic account planning to drive customer engagement and revenue growth
Deliver technical training for internal sales teams, business partners, and customers when required
Develop sales tools, presentations, and solution guides that highlight technical differentiators and customer success stories
Support trade shows, industry events, and field marketing activities to demonstrate Brother’s technology leadership
Attend and participate in account meetings (existing and prospective) on‑site and virtual
Industry Research & Product Direction
Monitor emerging trends, competitor technologies, and market needs within key verticals (Auto ID, Retail, Public Safety, Manufacturing)
Gather and communicate the voice of the customer feedback to Product Management and Engineering to inform roadmap planning
Contribute to product development discussions by translating field insights into functional requirements and improvement opportunities
Evaluate new technologies, software integrations, and partnerships to strengthen Brother’s market position
Provide data‑driven insights and technical recommendations to influence product direction and business strategy
Experience & Qualifications Education
Bachelor’s Degree (or equivalent experience) in Engineering (Mechanical or Electrical)
Experience
Minimum 7 years experience in technical customer support and engineering roles
Experience performing technical research and creating reports/recommendations on new products
Experience managing, coaching, and developing staff
Software/Technical Skills
Knowledge of writing technical documents such as articles, product procedures, and technical data sheets (intermediate level)
Knowledge of SAP C4C
Knowledge of 3D CAD, DXF, and PDF drawing software
Other Skills/Knowledge/Abilities
Communication skills (verbal/written), with the ability to troubleshoot technical information with customers and internal staff
Strong knowledge of application engineering concepts and best practices
Ability to collaborate cross‑functionally and at all levels of the organization
Ability to keep current with rapidly advancing technology to meet customer demands for delivery of information, products, and services
Ability to manage customer/partner visits and coordinate closely with the sales and product marketing teams
Additional Details for This Role This role is a remote field‑based role. A fixed office schedule is not an expectation of the position. The defined sales territory for this role is Charlotte Metro Area. Travel is expected throughout the territory up to 70% of the time, or an average of 8‑10 trips per quarter, dependent on business need.
Base Salary The targeted base salary range for this position is $120,000 – $135,000 per year. Base salary is determined by the education, experience, knowledge, skills, and abilities of the successful candidate, as well as factors such as internal equity, cost of labor in the hiring location, and alignment with market data.
Additional Compensation
Eligible for a 15% bonus at 100% of target, with the opportunity to achieve above 100% dependent on company performance and in alignment with company bonus plans.
Bonus awards are discretionary and contingent upon individual performance as well as Brother achieving its corporate objectives, in accordance with the applicable bonus plan in effect.
Eligible for an auto allowance paid monthly in the first pay period of each month. This allowance may be used at the employee’s discretion for vehicle maintenance and is in addition to the company’s Travel & Entertainment policy, which covers mileage reimbursement and additional business travel expenses.
Our Benefits We offer a comprehensive benefits package with diverse plan options to meet your family’s needs, including health, vision, and dental insurance—all effective from day one of employment. Under our 401(k) retirement savings plan, we match up to 100% of the first 4% of employee contributions, with employer matches vesting immediately. Additionally, we offer an educational assistance program that reimburses up to 100% of tuition, lab fees, textbooks, and other related expenses for qualifying programs.
Equal Opportunity Employer Statement Brother International Corporation ("Brother") is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, disability, or any other characteristic protected by applicable local, state or federal laws. Brother is committed to providing reasonable accommodations to individuals with disabilities throughout the application or interview process. If you need an accommodation, please contact us at eoe_applicant_accommodations@brother.com.
#J-18808-Ljbffr