Mintlify
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This range is provided by Mintlify. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$185,000.00/yr - $225,000.00/yr Why Mintlify?
We're on a mission to empower builders. Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 18,000+ companies, including Anthropic, Cursor, PayPal, Coinbase, X, and over 20% of the last YC batch. Small team, huge impact: We’re only 35 people today, backed by $22 million in funding, each new hire shapes the company’s trajectory. Culture of slope over y-intercept: We value learning velocity, grit, and unapologetically unique personalities. We grew in value faster than headcount and we’re looking to align the two quickly. What you’ll work on here
Turning Mintlify support into a genuine differentiator that accelerates our customers’ success, drives word of mouth, and signals operational excellence as a part of brand identity Leading the existing team and build out a global customer support function with 24/7 coverage and sub-minute response times Using differentiated quality of support as a way to drive referrals and expansion Ensuring quality of support remains incredibly high even as volume expands, reducing engineering bandwidth spent on escalations What You Bring To The Table
4-10 years experience in customer success, 2+ of which are in technical customer support roles, ideally as Head of Support Have a technical mindset: can understand API issues, speak like a developer, and debug problems without engineering help Previously built out and scaled 24/7 support systems with sub-minute SLAs at a company with a high bar for customer support Experience managing distributed teams or contractor networks Obsessive about customer outcomes, speed and quality, systems thinker; uncompromisingly high standards Company Benefits
Competitive compensation and equity Free Ubers 20 days paid time off every year Health, dental, vision 401k or RRSP Free lunch and dinners $420/mo. wellness stipend Annual team offsite Compensation Range: $185K - $225K Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
Software Development Referrals increase your chances of interviewing at Mintlify by 2x
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$185,000.00/yr - $225,000.00/yr Why Mintlify?
We're on a mission to empower builders. Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 18,000+ companies, including Anthropic, Cursor, PayPal, Coinbase, X, and over 20% of the last YC batch. Small team, huge impact: We’re only 35 people today, backed by $22 million in funding, each new hire shapes the company’s trajectory. Culture of slope over y-intercept: We value learning velocity, grit, and unapologetically unique personalities. We grew in value faster than headcount and we’re looking to align the two quickly. What you’ll work on here
Turning Mintlify support into a genuine differentiator that accelerates our customers’ success, drives word of mouth, and signals operational excellence as a part of brand identity Leading the existing team and build out a global customer support function with 24/7 coverage and sub-minute response times Using differentiated quality of support as a way to drive referrals and expansion Ensuring quality of support remains incredibly high even as volume expands, reducing engineering bandwidth spent on escalations What You Bring To The Table
4-10 years experience in customer success, 2+ of which are in technical customer support roles, ideally as Head of Support Have a technical mindset: can understand API issues, speak like a developer, and debug problems without engineering help Previously built out and scaled 24/7 support systems with sub-minute SLAs at a company with a high bar for customer support Experience managing distributed teams or contractor networks Obsessive about customer outcomes, speed and quality, systems thinker; uncompromisingly high standards Company Benefits
Competitive compensation and equity Free Ubers 20 days paid time off every year Health, dental, vision 401k or RRSP Free lunch and dinners $420/mo. wellness stipend Annual team offsite Compensation Range: $185K - $225K Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
Software Development Referrals increase your chances of interviewing at Mintlify by 2x
#J-18808-Ljbffr