Compass Group
Director of Hospitality & Experience- Spectrum Center
Compass Group, Charlotte, North Carolina, United States, 28245
Levy Sector
Salary:
Other Forms of Compensation:
Pay Grade:
15
Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.
About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award‑winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All‑Star Games.
Job Summary This individual will provide the primary support to ensure ideal workflow and exceptional service.
Key Responsibilities:
Establishes and reviews standards and work procedures for all staff in accordance with established policies and practices of the facility
Directs and conducts safety, sanitation, and maintenance programs; while maintaining excellent relationships with client and the customer
Assists to ensure client, customer satisfaction and efficient cost effective management
Promotes the professional growth and development of all associates
Leads premium service including training, coaching, and SOP standards (implementation and execution) for all premium outlets
Elevates standards in premium outlets such as redesign current standards and execute 90% above after implemented
Ensure end to end experience of guests exceeds expectations to create a VIP guest experience
Create SOP and launch proficient process for a restaurant reservations process
Improve options and experiences consistent with Premium Service Expectations for product and curated experiences
Experience training to adjacent departments such as Catering, Sales, and Concessions
Performs other duties as assigned
Qualifications:
Bachelor’s degree preferred, Associate’s degree required; or equivalent and relevant experience
At least 3-5 years’ experience
Superior quantitative, oral and written communications and problem‑solving/strategizing skills
Proactive mindset to anticipate and support changes in our business
Demonstrates high standards of personal integrity and ethical behavior
Strong supervisory, leadership, management and coaching skills
Strong work ethic, intense drive, and initiative for quality and customer service.
Proficient computer skills preferred
Curious about Life at Levy? Check it out: Levy Culture
Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Applications are accepted on an ongoing basis.
At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Flexible Time Off Plan
Paid Parental Leave
Holiday Time Off (varies by site/state)
Personal Leave
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Levy maintains a drug‑free workplace.
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, for paid time off benefits information.
Req ID:1477196
Levy Sector
ANN M LUEBKE
#J-18808-Ljbffr
Salary:
Other Forms of Compensation:
Pay Grade:
15
Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.
About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award‑winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All‑Star Games.
Job Summary This individual will provide the primary support to ensure ideal workflow and exceptional service.
Key Responsibilities:
Establishes and reviews standards and work procedures for all staff in accordance with established policies and practices of the facility
Directs and conducts safety, sanitation, and maintenance programs; while maintaining excellent relationships with client and the customer
Assists to ensure client, customer satisfaction and efficient cost effective management
Promotes the professional growth and development of all associates
Leads premium service including training, coaching, and SOP standards (implementation and execution) for all premium outlets
Elevates standards in premium outlets such as redesign current standards and execute 90% above after implemented
Ensure end to end experience of guests exceeds expectations to create a VIP guest experience
Create SOP and launch proficient process for a restaurant reservations process
Improve options and experiences consistent with Premium Service Expectations for product and curated experiences
Experience training to adjacent departments such as Catering, Sales, and Concessions
Performs other duties as assigned
Qualifications:
Bachelor’s degree preferred, Associate’s degree required; or equivalent and relevant experience
At least 3-5 years’ experience
Superior quantitative, oral and written communications and problem‑solving/strategizing skills
Proactive mindset to anticipate and support changes in our business
Demonstrates high standards of personal integrity and ethical behavior
Strong supervisory, leadership, management and coaching skills
Strong work ethic, intense drive, and initiative for quality and customer service.
Proficient computer skills preferred
Curious about Life at Levy? Check it out: Levy Culture
Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Applications are accepted on an ongoing basis.
At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Flexible Time Off Plan
Paid Parental Leave
Holiday Time Off (varies by site/state)
Personal Leave
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Levy maintains a drug‑free workplace.
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, for paid time off benefits information.
Req ID:1477196
Levy Sector
ANN M LUEBKE
#J-18808-Ljbffr