Upward Health
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Care Specialist
role at
Upward Health .
Company Overview Upward Health is an in‑home, multidisciplinary medical group providing 24/7 whole‑person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. From doctors, nurses, and Care Specialists to HR, Technology, and Business Services staff, everyone is driven by a desire to improve the lives of our patients. We address a wide range of needs—from poorly controlled blood sugar to anxiety, to accessing medically tailored meals—because we know that health requires care for the whole person. 98% of patients report being fully satisfied with Upward Health.
Role Summary The
Care Specialist
is a key member of the team responsible for delivering chronic care management to high‑complexity patients. The role involves direct outreach to patients, guiding them through the enrollment process, facilitating virtual appointments with providers, and ensuring adherence to care plans. The Care Specialist primarily works in patients’ homes and communities (90% of the time) and engages in virtual care (10% of the time). By building relationships, coordinating care, and providing education, the Care Specialist promotes health, prevents unnecessary hospitalizations, and improves patient outcomes.
Skills Required
Minimum of 2 years of relevant work experience (e.g., Community Health Worker, Peer Support Specialist, Medical Assistant, etc.).
High school diploma or GED required.
A valid driver’s license, auto liability insurance, and reliable transportation to travel within the assigned territory.
Experience in chronic care management or working with chronically ill/elderly patients.
Technological proficiency with basic computer skills (typing, using EMR systems).
Experience with motivational interviewing, trauma‑informed care, and care coordination.
Strong interpersonal communication skills with the ability to engage patients and team members effectively.
Ability to prioritize tasks, manage schedules, and work independently in an unstructured environment.
Multilingual skills are a plus but not required.
Prior home care experience is beneficial.
Key Behaviors & Competencies
Adaptability & resilience: Thrive in unstructured environments, pivot as needed, and persevere in challenging situations.
Proactivity: Take initiative in managing patient care and outreach; willingness to learn and adapt to new processes.
Empathy & compassion: Build rapport through motivational interviewing and other patient‑centered communication techniques; work effectively with diverse backgrounds.
Accountability & integrity: Demonstrate personal responsibility and ownership of tasks, ensuring accuracy and timeliness.
Cultural competence: Awareness of community dynamics and diversity, ensuring culturally sensitive and inclusive care; collaborate effectively with interdisciplinary teams.
Problem‑solving & critical thinking: Assess patient needs, analyze data, and develop appropriate care strategies.
Communication skills: Excellent verbal and written communication, explaining complex medical information clearly and supportively.
Care coordination: Engage patients in comprehensive care plans, facilitate communication among patients, providers, and family members.
Health education: Educate patients about medical conditions, care plans, and available resources to support informed decision‑making.
Time management & organization: Manage patient caseloads, schedules, and documentation efficiently.
Technology proficiency: Skilled in using EMR systems and other digital tools to document patient information and communicate within the team.
Motivational interviewing: Use techniques to build rapport and empower patients to own their health decisions.
Data management: Ensure accurate and timely documentation, maintaining continuity of care and compliance with organizational standards.
Outcome‑oriented approach: Focus on achieving key health outcomes such as improved care adherence, reduced emergency room visits, and enhanced self‑management.
Equal Opportunity Statement Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.
NY pay range: $21—$24 USD
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Care Specialist
role at
Upward Health .
Company Overview Upward Health is an in‑home, multidisciplinary medical group providing 24/7 whole‑person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. From doctors, nurses, and Care Specialists to HR, Technology, and Business Services staff, everyone is driven by a desire to improve the lives of our patients. We address a wide range of needs—from poorly controlled blood sugar to anxiety, to accessing medically tailored meals—because we know that health requires care for the whole person. 98% of patients report being fully satisfied with Upward Health.
Role Summary The
Care Specialist
is a key member of the team responsible for delivering chronic care management to high‑complexity patients. The role involves direct outreach to patients, guiding them through the enrollment process, facilitating virtual appointments with providers, and ensuring adherence to care plans. The Care Specialist primarily works in patients’ homes and communities (90% of the time) and engages in virtual care (10% of the time). By building relationships, coordinating care, and providing education, the Care Specialist promotes health, prevents unnecessary hospitalizations, and improves patient outcomes.
Skills Required
Minimum of 2 years of relevant work experience (e.g., Community Health Worker, Peer Support Specialist, Medical Assistant, etc.).
High school diploma or GED required.
A valid driver’s license, auto liability insurance, and reliable transportation to travel within the assigned territory.
Experience in chronic care management or working with chronically ill/elderly patients.
Technological proficiency with basic computer skills (typing, using EMR systems).
Experience with motivational interviewing, trauma‑informed care, and care coordination.
Strong interpersonal communication skills with the ability to engage patients and team members effectively.
Ability to prioritize tasks, manage schedules, and work independently in an unstructured environment.
Multilingual skills are a plus but not required.
Prior home care experience is beneficial.
Key Behaviors & Competencies
Adaptability & resilience: Thrive in unstructured environments, pivot as needed, and persevere in challenging situations.
Proactivity: Take initiative in managing patient care and outreach; willingness to learn and adapt to new processes.
Empathy & compassion: Build rapport through motivational interviewing and other patient‑centered communication techniques; work effectively with diverse backgrounds.
Accountability & integrity: Demonstrate personal responsibility and ownership of tasks, ensuring accuracy and timeliness.
Cultural competence: Awareness of community dynamics and diversity, ensuring culturally sensitive and inclusive care; collaborate effectively with interdisciplinary teams.
Problem‑solving & critical thinking: Assess patient needs, analyze data, and develop appropriate care strategies.
Communication skills: Excellent verbal and written communication, explaining complex medical information clearly and supportively.
Care coordination: Engage patients in comprehensive care plans, facilitate communication among patients, providers, and family members.
Health education: Educate patients about medical conditions, care plans, and available resources to support informed decision‑making.
Time management & organization: Manage patient caseloads, schedules, and documentation efficiently.
Technology proficiency: Skilled in using EMR systems and other digital tools to document patient information and communicate within the team.
Motivational interviewing: Use techniques to build rapport and empower patients to own their health decisions.
Data management: Ensure accurate and timely documentation, maintaining continuity of care and compliance with organizational standards.
Outcome‑oriented approach: Focus on achieving key health outcomes such as improved care adherence, reduced emergency room visits, and enhanced self‑management.
Equal Opportunity Statement Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.
NY pay range: $21—$24 USD
#J-18808-Ljbffr