RxVantage
Senior Director/Director, Client Partner
Join RxVantage as a Senior Director/Director, Client Partner and help transform how medical practices engage with life sciences resources and expertise to improve patient care.
Location Work from anywhere within the U.S.
Position Overview We are seeking a proven Client Services leader to join our rapidly growing Life Sciences team. As a strategic partner to leading life sciences companies, you will engage key stakeholders, drive measurable outcomes across your portfolio, and orchestrate growth and retention.
What You'll Be Doing
Own and grow a portfolio of 15–20 life sciences enterprise accounts, ensuring clients view RxVantage as a trusted, strategic partner.
Drive client success by proactively meeting known needs, uncovering new opportunities, and ensuring a consistently high level of satisfaction.
Lead strategic account planning, aligning on client priorities, challenges, and goals while collaborating closely with Business Development to identify expansion opportunities.
Identify and engage priority stakeholders across functions to drive adoption, growth, and long‑term success.
Drive retention and growth by owning and managing pipeline, advancing opportunities, and creating strategic account plans and proposals in partnership with Business Development.
Own and guide renewal conversations with clients, overseeing the full renewal process to ensure retention across your book of business.
Lead and develop direct reports, providing coaching, feedback, and direction to ensure they deliver on client strategies and growth plans.
Track impact and performance by monitoring KPIs for both client outcomes and team success, ensuring retention and growth targets are met.
Partner cross‑functionally with Business Development, Strategy, Operations, and Product teams to deliver a seamless, end‑to‑end client experience.
Stay ahead of industry trends, bringing insights back to clients and the team to strengthen relationships and elevate the value RxVantage provides.
Collaborate with Client Partners across accounts to share best practices, leverage collective expertise, and strengthen team capabilities.
What You Should Have
Incredibly high ethical standards and a deep understanding of the importance of ethics and compliance in the life sciences industry.
15+ years of Client Service/Success experience managing enterprise relationships and selling into life science companies.
Proven ability to build trust quickly with prospects and clients, and to cultivate lasting, strategic business partnerships.
Strong strategic and analytical mindset, with expertise in interpreting metrics and turning insights into action.
Exceptional business acumen, with the ability to assess client needs, uncover opportunities, and drive growth.
Outstanding communication skills (written, verbal, and presentation), with the ability to influence at all levels.
Experience with CRM (Salesforce or equivalent) to manage pipeline and client activity.
Proven track record developing and executing complex strategies for life sciences clients.
Experience with cross‑functional implementation teams, ensuring successful execution and measurable outcomes.
Benefits
Competitive Salary
100% Company‑Paid Premium Option for Employee's Medical, Vision, and Dental Plans
Short‑term and Long‑term Disability
Life Insurance
401k Matching
Work from Anywhere within the US
Flexible PTO
100% Paid Parental Leave
Post‑Parental Leave Program - $5k stipend to assist with expenses, 4‑week 100% paid “Ease‑Back” return‑to‑work transition period
Charitable donation matching
Senior Leader and Employment Details Seniority Level: Director
Employment Type: Full‑time
Job Function: Other
Industries: IT Services and IT Consulting
EEO Statement RxVantage is an equal‑opportunity employer and dedicated to ensuring that we represent the local communities where our health and wellbeing providers serve as pillars of support to our family, friends, and neighbors. Our representation within these communities allows us to embody a diverse set of backgrounds, experiences, abilities and perspectives; and provide an inclusive environment for our team to feel empowered to be their authentic selves, without fear of harassment or discrimination.
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Location Work from anywhere within the U.S.
Position Overview We are seeking a proven Client Services leader to join our rapidly growing Life Sciences team. As a strategic partner to leading life sciences companies, you will engage key stakeholders, drive measurable outcomes across your portfolio, and orchestrate growth and retention.
What You'll Be Doing
Own and grow a portfolio of 15–20 life sciences enterprise accounts, ensuring clients view RxVantage as a trusted, strategic partner.
Drive client success by proactively meeting known needs, uncovering new opportunities, and ensuring a consistently high level of satisfaction.
Lead strategic account planning, aligning on client priorities, challenges, and goals while collaborating closely with Business Development to identify expansion opportunities.
Identify and engage priority stakeholders across functions to drive adoption, growth, and long‑term success.
Drive retention and growth by owning and managing pipeline, advancing opportunities, and creating strategic account plans and proposals in partnership with Business Development.
Own and guide renewal conversations with clients, overseeing the full renewal process to ensure retention across your book of business.
Lead and develop direct reports, providing coaching, feedback, and direction to ensure they deliver on client strategies and growth plans.
Track impact and performance by monitoring KPIs for both client outcomes and team success, ensuring retention and growth targets are met.
Partner cross‑functionally with Business Development, Strategy, Operations, and Product teams to deliver a seamless, end‑to‑end client experience.
Stay ahead of industry trends, bringing insights back to clients and the team to strengthen relationships and elevate the value RxVantage provides.
Collaborate with Client Partners across accounts to share best practices, leverage collective expertise, and strengthen team capabilities.
What You Should Have
Incredibly high ethical standards and a deep understanding of the importance of ethics and compliance in the life sciences industry.
15+ years of Client Service/Success experience managing enterprise relationships and selling into life science companies.
Proven ability to build trust quickly with prospects and clients, and to cultivate lasting, strategic business partnerships.
Strong strategic and analytical mindset, with expertise in interpreting metrics and turning insights into action.
Exceptional business acumen, with the ability to assess client needs, uncover opportunities, and drive growth.
Outstanding communication skills (written, verbal, and presentation), with the ability to influence at all levels.
Experience with CRM (Salesforce or equivalent) to manage pipeline and client activity.
Proven track record developing and executing complex strategies for life sciences clients.
Experience with cross‑functional implementation teams, ensuring successful execution and measurable outcomes.
Benefits
Competitive Salary
100% Company‑Paid Premium Option for Employee's Medical, Vision, and Dental Plans
Short‑term and Long‑term Disability
Life Insurance
401k Matching
Work from Anywhere within the US
Flexible PTO
100% Paid Parental Leave
Post‑Parental Leave Program - $5k stipend to assist with expenses, 4‑week 100% paid “Ease‑Back” return‑to‑work transition period
Charitable donation matching
Senior Leader and Employment Details Seniority Level: Director
Employment Type: Full‑time
Job Function: Other
Industries: IT Services and IT Consulting
EEO Statement RxVantage is an equal‑opportunity employer and dedicated to ensuring that we represent the local communities where our health and wellbeing providers serve as pillars of support to our family, friends, and neighbors. Our representation within these communities allows us to embody a diverse set of backgrounds, experiences, abilities and perspectives; and provide an inclusive environment for our team to feel empowered to be their authentic selves, without fear of harassment or discrimination.
#J-18808-Ljbffr