MongoDB
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Senior Relationship Account Manager
role at
MongoDB
The Relationship Account Management team is a part of MongoDB’s Scaled Growth Organization and is focused on sustaining long-term partnerships with mature customers, focusing on retention and expansion.
Individuals in the Relationship Account Manager role have a passion for technology and the ambition to dive head‑first into new challenges. As a Relationship Account Manager you will act as the primary and often sole point of contact for a customer portfolio. You will be responsible for success, education, enablement, upsell/cross‑sell, renewal, and everything in between.
Qualifications
5+ years of quota‑carrying experience working in an Account Management, Business Development, Sales or other similarly customer‑centric role
A proven track record of overachievement and hitting sales targets – this role will be responsible for renewals and upsells
Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally
Background and passion for driving value and growth with customers via virtual meetings – this takes the form of enablement sessions, strategy meetings, business reviews, and more
Demonstrated ability to articulate the value of a complex enterprise technology
A mind for technology – an aptitude and curiosity to learn about MongoDB and related concepts
The ability to work in a fast‑paced environment
High levels of organization and attention to detail – you take ownership of customer situations and see everything through to resolution
Team player and passion for collaboration – this role will work with customers that require alignment across the broader Go‑to‑Market ecosystem (Professional Services, Tech Services, Marketing, etc.)
Prior exposure to database, cloud and infrastructure technology is a plus
Responsibilities
Work as a strategic advisor to the customer, aligning with MongoDB initiatives, customer processes and strategies
Proactively prospect, identify, qualify and build relationships with additional contacts across the customer base to ensure multi‑threading in your accounts
Negotiate renewals and growth opportunities, executing the MongoDB sales process to protect and expand the renewal base
Promote the implementation of MongoDB features using playbooks, product signals and data points to expand the MongoDB footprint
Leverage data signals and proactive outreach to identify and address potential risk within the portfolio
Partner closely with MongoDB executives, product managers and leadership to achieve positive customer outcomes
About MongoDB MongoDB is built for change and empowers customers and employees to innovate at the speed of the market. It is a unified database platform that helps organizations modernize workloads, embrace innovation and unleash AI. Its cloud‑native platform, MongoDB Atlas, is available across AWS, Google Cloud and Microsoft Azure.
MongoDB is committed to providing accommodations for individuals with disabilities throughout the hiring process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. All hiring decisions are made without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
MongoDB’s base salary range for this role in the U.S. is: $116,251.20—$116,251.20 USD. (Other benefits may include equity, stock purchase program participation, flexible paid time off, 20 weeks fully‑paid gender‑neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, transgender‑inclusive health insurance coverage and other health benefits. These benefits apply to U.S. candidates.)
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Senior Relationship Account Manager
role at
MongoDB
The Relationship Account Management team is a part of MongoDB’s Scaled Growth Organization and is focused on sustaining long-term partnerships with mature customers, focusing on retention and expansion.
Individuals in the Relationship Account Manager role have a passion for technology and the ambition to dive head‑first into new challenges. As a Relationship Account Manager you will act as the primary and often sole point of contact for a customer portfolio. You will be responsible for success, education, enablement, upsell/cross‑sell, renewal, and everything in between.
Qualifications
5+ years of quota‑carrying experience working in an Account Management, Business Development, Sales or other similarly customer‑centric role
A proven track record of overachievement and hitting sales targets – this role will be responsible for renewals and upsells
Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally
Background and passion for driving value and growth with customers via virtual meetings – this takes the form of enablement sessions, strategy meetings, business reviews, and more
Demonstrated ability to articulate the value of a complex enterprise technology
A mind for technology – an aptitude and curiosity to learn about MongoDB and related concepts
The ability to work in a fast‑paced environment
High levels of organization and attention to detail – you take ownership of customer situations and see everything through to resolution
Team player and passion for collaboration – this role will work with customers that require alignment across the broader Go‑to‑Market ecosystem (Professional Services, Tech Services, Marketing, etc.)
Prior exposure to database, cloud and infrastructure technology is a plus
Responsibilities
Work as a strategic advisor to the customer, aligning with MongoDB initiatives, customer processes and strategies
Proactively prospect, identify, qualify and build relationships with additional contacts across the customer base to ensure multi‑threading in your accounts
Negotiate renewals and growth opportunities, executing the MongoDB sales process to protect and expand the renewal base
Promote the implementation of MongoDB features using playbooks, product signals and data points to expand the MongoDB footprint
Leverage data signals and proactive outreach to identify and address potential risk within the portfolio
Partner closely with MongoDB executives, product managers and leadership to achieve positive customer outcomes
About MongoDB MongoDB is built for change and empowers customers and employees to innovate at the speed of the market. It is a unified database platform that helps organizations modernize workloads, embrace innovation and unleash AI. Its cloud‑native platform, MongoDB Atlas, is available across AWS, Google Cloud and Microsoft Azure.
MongoDB is committed to providing accommodations for individuals with disabilities throughout the hiring process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. All hiring decisions are made without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
MongoDB’s base salary range for this role in the U.S. is: $116,251.20—$116,251.20 USD. (Other benefits may include equity, stock purchase program participation, flexible paid time off, 20 weeks fully‑paid gender‑neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, transgender‑inclusive health insurance coverage and other health benefits. These benefits apply to U.S. candidates.)
#J-18808-Ljbffr