Stripe
Employer Industry: Financial Technology
Why consider this job opportunity:
Opportunity for career advancement and growth within a leading financial infrastructure platform
Competitive salary with potential for performance bonuses
Work in a dynamic and innovative environment with a focus on customer success
Collaborate with cross-functional teams to drive impactful results for high-value enterprise clients
Chance to shape the future of financial technology and scalability for businesses
Engage with C-level stakeholders and lead high-performing teams
What to Expect (Job Responsibilities):
Lead and grow a team of platform-focused Customer Success Managers (CSMs), including hiring, coaching, and performance management
Own strategic account planning and executive engagement for top platform accounts, defining multi-quarter roadmaps
Set and measure clear goals focused on product distribution and business impact, reporting metrics at an executive level
Build and implement programmatic account management processes to optimize engagement and renewals for strategic accounts
Coordinate cross-functional delivery and manage escalations in support of annual growth initiatives
What is Required (Qualifications):
15+ years in customer-facing roles with at least 8+ years leading Customer Success, Account Management, or related teams
Proven track record of driving organizational change and delivering strong outcomes in cross-functional environments
Strong programmatic and strategic skills, including account planning and project management
Excellent written and oral communication skills with experience presenting to C-level stakeholders
Bachelor’s degree or equivalent practical experience
How to Stand Out (Preferred Qualifications):
Experience in commerce platforms, payments, or fintech; familiarity with the employer's products is a plus
Experience with CRM/CSM tooling and data platforms (Salesforce, Gainsight, Looker, or other BI tools)
Prior experience in a high-growth, matrixed organization
#FinancialTechnology #CustomerSuccess #Leadership #CareerGrowth #Innovation
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr
Why consider this job opportunity:
Opportunity for career advancement and growth within a leading financial infrastructure platform
Competitive salary with potential for performance bonuses
Work in a dynamic and innovative environment with a focus on customer success
Collaborate with cross-functional teams to drive impactful results for high-value enterprise clients
Chance to shape the future of financial technology and scalability for businesses
Engage with C-level stakeholders and lead high-performing teams
What to Expect (Job Responsibilities):
Lead and grow a team of platform-focused Customer Success Managers (CSMs), including hiring, coaching, and performance management
Own strategic account planning and executive engagement for top platform accounts, defining multi-quarter roadmaps
Set and measure clear goals focused on product distribution and business impact, reporting metrics at an executive level
Build and implement programmatic account management processes to optimize engagement and renewals for strategic accounts
Coordinate cross-functional delivery and manage escalations in support of annual growth initiatives
What is Required (Qualifications):
15+ years in customer-facing roles with at least 8+ years leading Customer Success, Account Management, or related teams
Proven track record of driving organizational change and delivering strong outcomes in cross-functional environments
Strong programmatic and strategic skills, including account planning and project management
Excellent written and oral communication skills with experience presenting to C-level stakeholders
Bachelor’s degree or equivalent practical experience
How to Stand Out (Preferred Qualifications):
Experience in commerce platforms, payments, or fintech; familiarity with the employer's products is a plus
Experience with CRM/CSM tooling and data platforms (Salesforce, Gainsight, Looker, or other BI tools)
Prior experience in a high-growth, matrixed organization
#FinancialTechnology #CustomerSuccess #Leadership #CareerGrowth #Innovation
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr