GetWellNetwork
Why Consider this Job Opportunity
Salary up to $250,000 base salary plus performance-based incentives tied to retention and net revenue retention targets
Opportunity for career advancement and growth within a rapidly scaling organization
Work remotely anywhere within the continental U.S. with approximately 30% travel required
Comprehensive benefits package including generous paid time off, health benefits, and wellness programs
Collaborative and supportive work environment with a focus on employee empowerment and well‑being
Job Responsibilities
Define and execute a comprehensive customer success strategy for a diverse health system client base
Drive net revenue retention and gross retention through proactive account management and customer outcomes
Develop consistent metrics and dashboards to track customer health, usage, and satisfaction
Collaborate with cross‑functional teams to ensure smooth onboarding and optimize customer experience
Serve as a senior customer advocate, integrating feedback into product and service enhancements
Qualifications
10+ years of experience in Customer Success, Account Management, or Client Services within SaaS, digital health, or HCIT environments
Proven track record of leading enterprise customer success teams at scale, driving retention and growth
Deep understanding of healthcare provider operations and health system buying cycles
Data‑driven mindset with experience implementing customer success metrics linked to revenue
Strong executive presence and communication skills capable of influencing C‑suite stakeholders
Preferred Qualifications
Experience in AI‑enabled healthcare solutions or digital engagement platforms
Bachelor’s degree required; MBA or advanced degree preferred
Experience integrating customer success with product‑led growth or AI‑first SaaS environments
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
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Salary up to $250,000 base salary plus performance-based incentives tied to retention and net revenue retention targets
Opportunity for career advancement and growth within a rapidly scaling organization
Work remotely anywhere within the continental U.S. with approximately 30% travel required
Comprehensive benefits package including generous paid time off, health benefits, and wellness programs
Collaborative and supportive work environment with a focus on employee empowerment and well‑being
Job Responsibilities
Define and execute a comprehensive customer success strategy for a diverse health system client base
Drive net revenue retention and gross retention through proactive account management and customer outcomes
Develop consistent metrics and dashboards to track customer health, usage, and satisfaction
Collaborate with cross‑functional teams to ensure smooth onboarding and optimize customer experience
Serve as a senior customer advocate, integrating feedback into product and service enhancements
Qualifications
10+ years of experience in Customer Success, Account Management, or Client Services within SaaS, digital health, or HCIT environments
Proven track record of leading enterprise customer success teams at scale, driving retention and growth
Deep understanding of healthcare provider operations and health system buying cycles
Data‑driven mindset with experience implementing customer success metrics linked to revenue
Strong executive presence and communication skills capable of influencing C‑suite stakeholders
Preferred Qualifications
Experience in AI‑enabled healthcare solutions or digital engagement platforms
Bachelor’s degree required; MBA or advanced degree preferred
Experience integrating customer success with product‑led growth or AI‑first SaaS environments
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr