Contact Discovery Services
IT Support Specialist
Contact Discovery Services, Washington, District of Columbia, us, 20022
IT Support Specialist – Contact Discovery Services
Washington, DC (Onsite with remote capabilities)
Start Date: Negotiable
Overview We are seeking a talented IT Support Specialist with a passion for technology, a strong technical background, and excellent problem‑solving skills. The role is hybrid, requiring presence in the Washington, DC office, with the ability to be a self‑starter, highly motivated, and reliable.
Responsibilities
Triage, manage, and escape issues via internal IT ticketing systems.
Provide technical support and troubleshooting for hardware, software, network, and user issues, including onboarding/offboarding of employees and contractors.
Install, configure, and maintain computer systems and software applications.
Assist with monitoring and maintaining computer networks, including servers, routers, switches, and firewalls.
Collaborate with cross‑functional teams to develop and implement IT solutions.
Assist with system audits and ensure compliance with security protocols and ISO 270001 certification.
Assist in the planning and execution of IT projects.
Create and maintain documentation of IT systems and procedures.
Execute monthly OS and application patching and maintain vulnerability reporting and detection systems.
Additional duties as assigned by management.
Experience
Preferred: Bachelor’s degree in Computer Science, Information Technology, or related field.
Minimum: 4 years of experience in IT support or a similar role.
Strong knowledge of Windows and Linux operating systems.
Proficiency in networking concepts and protocols.
Experience administering Active Directory and user account permissions.
Experience with server administration and virtualization technologies (VMware, Hyper‑V, Horizon).
Solid understanding of cybersecurity principles and best practices, including interfacing with external IT and security providers.
Experience with Microsoft 365 (setup, configuration, and troubleshooting).
Familiarity with storage systems and their administration (e.g., Nimble, TrueNAS).
Proficiency in utilizing ERD tools for vulnerability management and security monitoring.
Experience with RMM tools and scripting/automation.
Qualifications
Effective verbal and written communication skills.
Ability to work extended hours when necessary.
Excellent organizational skills with acute attention to detail.
Ability to work effectively under pressure and in time‑sensitive situations.
Strong team player, yet capable of independent work.
Ability to prioritize multiple projects with similar deadlines.
Capability to troubleshoot and articulate results to a team.
Self‑starter: identify IT needs, scope, secure approval, and execute independently.
Preferred Skills (but not required)
Professional certifications such as CompTIA A+, Network+, Security+, CCNA, MCSA, or equivalent.
Experience with scripting/programming languages (Python, PowerShell, JavaScript).
Working knowledge of ISO 270001.
Experience with eDiscovery infrastructure support (Relativity, Nuix).
SALARY RANGE:
$65,000.00 – $75,000.00
About Contact Discovery Services Contact Discovery Services delivers best‑in‑class service to many Fortune 100/500 companies. Our growth is driven by investing in people and technologies, ensuring customers receive the highest level of service and qualified resources. Our team comprises engineers, analysts, and project managers from diverse backgrounds who develop “outside‑the‑box” solutions to streamline discovery and allow clients to focus on legal strategy.
Benefits Competitive benefits, flexible work schedule, and numerous company activities throughout the year.
#J-18808-Ljbffr
Start Date: Negotiable
Overview We are seeking a talented IT Support Specialist with a passion for technology, a strong technical background, and excellent problem‑solving skills. The role is hybrid, requiring presence in the Washington, DC office, with the ability to be a self‑starter, highly motivated, and reliable.
Responsibilities
Triage, manage, and escape issues via internal IT ticketing systems.
Provide technical support and troubleshooting for hardware, software, network, and user issues, including onboarding/offboarding of employees and contractors.
Install, configure, and maintain computer systems and software applications.
Assist with monitoring and maintaining computer networks, including servers, routers, switches, and firewalls.
Collaborate with cross‑functional teams to develop and implement IT solutions.
Assist with system audits and ensure compliance with security protocols and ISO 270001 certification.
Assist in the planning and execution of IT projects.
Create and maintain documentation of IT systems and procedures.
Execute monthly OS and application patching and maintain vulnerability reporting and detection systems.
Additional duties as assigned by management.
Experience
Preferred: Bachelor’s degree in Computer Science, Information Technology, or related field.
Minimum: 4 years of experience in IT support or a similar role.
Strong knowledge of Windows and Linux operating systems.
Proficiency in networking concepts and protocols.
Experience administering Active Directory and user account permissions.
Experience with server administration and virtualization technologies (VMware, Hyper‑V, Horizon).
Solid understanding of cybersecurity principles and best practices, including interfacing with external IT and security providers.
Experience with Microsoft 365 (setup, configuration, and troubleshooting).
Familiarity with storage systems and their administration (e.g., Nimble, TrueNAS).
Proficiency in utilizing ERD tools for vulnerability management and security monitoring.
Experience with RMM tools and scripting/automation.
Qualifications
Effective verbal and written communication skills.
Ability to work extended hours when necessary.
Excellent organizational skills with acute attention to detail.
Ability to work effectively under pressure and in time‑sensitive situations.
Strong team player, yet capable of independent work.
Ability to prioritize multiple projects with similar deadlines.
Capability to troubleshoot and articulate results to a team.
Self‑starter: identify IT needs, scope, secure approval, and execute independently.
Preferred Skills (but not required)
Professional certifications such as CompTIA A+, Network+, Security+, CCNA, MCSA, or equivalent.
Experience with scripting/programming languages (Python, PowerShell, JavaScript).
Working knowledge of ISO 270001.
Experience with eDiscovery infrastructure support (Relativity, Nuix).
SALARY RANGE:
$65,000.00 – $75,000.00
About Contact Discovery Services Contact Discovery Services delivers best‑in‑class service to many Fortune 100/500 companies. Our growth is driven by investing in people and technologies, ensuring customers receive the highest level of service and qualified resources. Our team comprises engineers, analysts, and project managers from diverse backgrounds who develop “outside‑the‑box” solutions to streamline discovery and allow clients to focus on legal strategy.
Benefits Competitive benefits, flexible work schedule, and numerous company activities throughout the year.
#J-18808-Ljbffr