Goodwill of Greater Washington
IT Support Specialist
Goodwill of Greater Washington, Washington, District of Columbia, us, 20022
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IT Support Specialist
role at
Goodwill of Greater Washington .
Responsible for providing high‑level customer service to resolve IT‑related issues, isolate problems, determine and implement solutions, and diagnose and request additional support staff. The IT Support Specialist must be self‑motivated, organized, have reliable transportation, and have strong customer service skills. This position handles requests for support relating to the IT needs of Goodwill’s retail locations.
Essential Competencies
Functional/Technical Skills
Listening
Patience
Technical Learning
Primary Duties and Responsibilities
Provide remote/in‑person technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Manage and track issues and escalations to ensure timely resolution of customer issues.
Travel to store locations to provide hands‑on support.
Respond to email messages and phone calls for internal customers seeking help.
Log all requests into the help‑desk system.
Troubleshoot hardware and software problems, assist users with desktop applications and provide user training.
Escalate problems to other network or system support personnel when a problem is not easily identified and corrected in a timely manner.
Provide first‑level telephone, email, and web support for computer systems, software, hardware, and telecommunication systems.
Follow up with customers to ensure issue has been resolved.
Additional Duties and Responsibilities
Gain feedback from customers about computer usage.
Perform other job‑related duties as assigned.
Required Qualifications
Must have reliable transportation, a valid driver’s license, and be able to drive to any location within the Goodwill market area.
Working knowledge of basic hardware and software systems.
Working knowledge of Microsoft products such as Outlook, Word, Excel, etc.
Basic troubleshooting skills and the use of remote troubleshooting applications.
Detail‑oriented and well organized.
Ability to multitask.
Self‑motivated to address IT concerns.
Proven break/fix computer skills.
High School Diploma or equivalent.
One to two years of industry experience, support center or help‑desk.
A+ Certification.
Preferred Qualifications
Certificate in Computer or IT related area of study or equivalent.
MCSA (Microsoft Certified Systems Administrator).
POS support experience preferred.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Information Technology
Industries
Non‑profit Organizations
Referrals increase your chances of interviewing at Goodwill of Greater Washington by 2x.
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IT Support Specialist
role at
Goodwill of Greater Washington .
Responsible for providing high‑level customer service to resolve IT‑related issues, isolate problems, determine and implement solutions, and diagnose and request additional support staff. The IT Support Specialist must be self‑motivated, organized, have reliable transportation, and have strong customer service skills. This position handles requests for support relating to the IT needs of Goodwill’s retail locations.
Essential Competencies
Functional/Technical Skills
Listening
Patience
Technical Learning
Primary Duties and Responsibilities
Provide remote/in‑person technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Manage and track issues and escalations to ensure timely resolution of customer issues.
Travel to store locations to provide hands‑on support.
Respond to email messages and phone calls for internal customers seeking help.
Log all requests into the help‑desk system.
Troubleshoot hardware and software problems, assist users with desktop applications and provide user training.
Escalate problems to other network or system support personnel when a problem is not easily identified and corrected in a timely manner.
Provide first‑level telephone, email, and web support for computer systems, software, hardware, and telecommunication systems.
Follow up with customers to ensure issue has been resolved.
Additional Duties and Responsibilities
Gain feedback from customers about computer usage.
Perform other job‑related duties as assigned.
Required Qualifications
Must have reliable transportation, a valid driver’s license, and be able to drive to any location within the Goodwill market area.
Working knowledge of basic hardware and software systems.
Working knowledge of Microsoft products such as Outlook, Word, Excel, etc.
Basic troubleshooting skills and the use of remote troubleshooting applications.
Detail‑oriented and well organized.
Ability to multitask.
Self‑motivated to address IT concerns.
Proven break/fix computer skills.
High School Diploma or equivalent.
One to two years of industry experience, support center or help‑desk.
A+ Certification.
Preferred Qualifications
Certificate in Computer or IT related area of study or equivalent.
MCSA (Microsoft Certified Systems Administrator).
POS support experience preferred.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Information Technology
Industries
Non‑profit Organizations
Referrals increase your chances of interviewing at Goodwill of Greater Washington by 2x.
#J-18808-Ljbffr