Capital Senior Living
Overview
Sonida Senior Living is one of the nation’s leading operators of independent living, assisted living and memory care communities for senior adults. The Company operates 97 communities that are home to nearly 12,000 residents across 20 states providing comfortable, safe, affordable communities where residents can form friendships, enjoy new experiences and receive personalized care from dedicated team members who treat them family.
Job Description The Director of HR Operations will play a pivotal role in supporting, scaling and optimizing the Sonida Senior Living HR infrastructure. This leader oversees HR process improvement and service delivery while driving excellence in operational support and scalability.
The ideal candidate is a hands-on, strategic thinker with a strong background in rapid-growth, multi-state, multi-site organizations. The successful candidate will be optimistic, service-oriented, process driven with an understanding of labor management within a distributed workforce.
This is an onsite role based in our Dallas office.
Responsibilities
Strategic Leadership
Identify and implement opportunities to support the growth and development of HR operations strategy aligned with business goals
In partnership with the CHRO, collaborate with regional operations leaders and HR functional leads to ensure consistent and scalable HR practices
Lead organizational initiatives to improve HR service delivery and employee experience
HR Systems and Technology
Drive HR system optimization and automation through evaluation of current and prospective systems to identify opportunities to improve HR workflows and user experience
Process & Policy Management
Standardize and streamline HR processes to support field operations and employee experience, including talent acquisition, onboarding, offboarding, payroll, and benefits administration
Ensure process and policy documentation to ensure HR operations are clear, repeatable, and scalable
Identify and implement process improvements to enhance HR operational efficiency, standardization and centralization where appropriate
Compliance & Risk Management
Partner with CHRO, legal and operations teams to mitigate risk to the organization
Proactively ensure compliance with state and federal labor laws and internal policies
Data & Analytics
Provide strategic insights through HR metrics, dashboards, and workforce analytics
Ensure the accuracy and availability of data related to labor management and workforce decisions
Collaborate with functional HR leads to establish relevant metrics to support HR projects and initiatives
Project Management
Lead or support HR projects such as system implementations, policy harmonization, and organizational changes associated with organic and acquisition growth
Stakeholder Collaboration
Cross-functional collaboration with HR functional areas (Talent Acquisition, HR Business Partners, Total Rewards and HRIS), payroll and finance to deliver best-in-class HR support
Team Leadership
Lead high-performing HR teams as assigned
Qualifications
Bachelor’s degree in Human Resources, Business Administration, or related field preferred
5–8 years of experience in HR operations, operations, or strategy
Expertise in HRIS systems, process optimization, and labor management
Experience with process improvement methodologies
Excellent organizational, analytical, and communication skills
Ability to work effectively across cultures and time zones
Experience supporting HR in a multi-site, multi-state organization
Exceptional communication and team-building skills
Willingness to travel 25%.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Job Description The Director of HR Operations will play a pivotal role in supporting, scaling and optimizing the Sonida Senior Living HR infrastructure. This leader oversees HR process improvement and service delivery while driving excellence in operational support and scalability.
The ideal candidate is a hands-on, strategic thinker with a strong background in rapid-growth, multi-state, multi-site organizations. The successful candidate will be optimistic, service-oriented, process driven with an understanding of labor management within a distributed workforce.
This is an onsite role based in our Dallas office.
Responsibilities
Strategic Leadership
Identify and implement opportunities to support the growth and development of HR operations strategy aligned with business goals
In partnership with the CHRO, collaborate with regional operations leaders and HR functional leads to ensure consistent and scalable HR practices
Lead organizational initiatives to improve HR service delivery and employee experience
HR Systems and Technology
Drive HR system optimization and automation through evaluation of current and prospective systems to identify opportunities to improve HR workflows and user experience
Process & Policy Management
Standardize and streamline HR processes to support field operations and employee experience, including talent acquisition, onboarding, offboarding, payroll, and benefits administration
Ensure process and policy documentation to ensure HR operations are clear, repeatable, and scalable
Identify and implement process improvements to enhance HR operational efficiency, standardization and centralization where appropriate
Compliance & Risk Management
Partner with CHRO, legal and operations teams to mitigate risk to the organization
Proactively ensure compliance with state and federal labor laws and internal policies
Data & Analytics
Provide strategic insights through HR metrics, dashboards, and workforce analytics
Ensure the accuracy and availability of data related to labor management and workforce decisions
Collaborate with functional HR leads to establish relevant metrics to support HR projects and initiatives
Project Management
Lead or support HR projects such as system implementations, policy harmonization, and organizational changes associated with organic and acquisition growth
Stakeholder Collaboration
Cross-functional collaboration with HR functional areas (Talent Acquisition, HR Business Partners, Total Rewards and HRIS), payroll and finance to deliver best-in-class HR support
Team Leadership
Lead high-performing HR teams as assigned
Qualifications
Bachelor’s degree in Human Resources, Business Administration, or related field preferred
5–8 years of experience in HR operations, operations, or strategy
Expertise in HRIS systems, process optimization, and labor management
Experience with process improvement methodologies
Excellent organizational, analytical, and communication skills
Ability to work effectively across cultures and time zones
Experience supporting HR in a multi-site, multi-state organization
Exceptional communication and team-building skills
Willingness to travel 25%.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr