American Parking & Services
Valet Parking City Manager - Raleigh, NC
American Parking & Services, Raleigh, North Carolina, United States, 27601
Valet Parking City Manager - Raleigh, NC
Job Title:
Valet City Manager Department:
Valet Parking Operations Reports directly to:
Area Manager Schedule:
Full Time Status:
Exempt Compensation:
Salary plus bonus opportunities (Salary can vary depending on market and applicable experience)
Position Summary The Valet City Manager is responsible for overseeing the operations, financial performance, and service quality of multiple valet locations within a designated city or region. This role ensures efficient operations, strong client relationships, and exceptional customer experience while managing staff, optimizing revenue, and maintaining compliance with company policies and local regulations. The City Manager serves as the key liaison between the company, property owners, and business partners to drive growth and operational excellence.
Primary Objective To lead and manage valet parking operations by ensuring efficient service delivery, financial profitability, and high customer satisfaction. The City Manager focuses on staff leadership, client relations, and operational efficiency, implementing strategies that enhance revenue, improve service quality, and maintain a safe and professional work environment across all valet locations.
Duties And Responsibilities
Operations Management:
Oversee the daily operations of multiple valet parking locations, ensuring smooth and efficient service. Develop and enforce operational procedures, safety protocols, and company policies, conducting regular site visits to monitor service quality, vehicle handling, and adherence to company standards. Implement strategies to optimize traffic flow, space utilization, and overall service efficiency.
Staff Leadership And Development:
Recruit, hire, train, and manage valet supervisors, attendants, and operational staff. Ensure employees meet performance expectations, appearance standards, and customer service protocols. Conduct staff evaluations, provide coaching, implement development programs, and address staffing needs, scheduling, and employee relations to maintain a productive and engaged workforce.
Financial And Revenue Management:
Monitor and analyze financial performance, including revenue, expenses, and profitability. Oversee cash handling, reporting, and compliance with financial procedures. Identify opportunities for revenue growth through pricing adjustments, new service offerings, and operational efficiencies, and prepare and present financial reports and forecasts to senior management.
Client And Business Relations:
Act as primary point of contact for property owners, business partners, and municipal stakeholders. Address client concerns, negotiate contracts, and maintain strong professional relationships. Develop strategies to improve service quality, exceed client expectations, and identify new business opportunities to expand valet operations.
Customer Experience And Service Quality:
Ensure all valet locations provide exceptional customer service focused on guest satisfaction. Monitor and respond to customer feedback, complaints, and service issues promptly, and implement training programs to enhance guest interactions and improve service quality.
Compliance And Safety:
Ensure adherence to local parking regulations, permits, and legal requirements. Enforce company safety policies to prevent vehicle damage, employee injuries, and liability issues, and conduct safety audits and training sessions to maintain a secure work environment.
Technology And Equipment Management:
Oversee the use and maintenance of valet parking equipment, ticketing systems, and payment processing technology. Identify and recommend technology upgrades to improve efficiency and service delivery.
Travel And Communication:
Travel may be required for site visits, overseeing performance, addressing challenges, and supporting new account launches. Maintain ongoing communication and provide consistent updates and performance insights into leadership. May require use of personal cell phone for operational matters.
Supervisory Responsibilities:
Involve staff in planning, decision-making, and process improvement. Provide regular feedback, support skill development, encourage professional growth, and promote a culture of quality.
Additional Responsibilities:
Perform other tasks as needed to support company’s operational and financial objectives. Attend required staff meetings and complete assigned training modules. Work flexible hours during financial close periods or corporate meetings.
Competency/Qualifications Education/Experience:
Bachelor’s degree in business, hospitality, management, or a related field preferred but not required. Minimum 5+ years of experience in valet parking, hospitality, transportation, or operations management, with a proven track record of managing multiple locations and large teams.
Financial Acumen:
Strong experience in budgeting, financial reporting, and revenue optimization.
Client Relationship Management:
Demonstrated ability in contract negotiations and business development.
Local Parking Laws:
Familiarity with local parking laws, permits, and compliance regulations.
Certificates And Licenses:
Valid driver’s license and reliable transportation; maintain acceptable motor vehicle record (no more than three moving violations within 3 years). Clean background check required. No special certifications necessary.
Advanced Client Management Skills:
Build and maintain strong relationships, effective communication with stakeholders, anticipate client requirements, and coordinate responses across multiple locations.
Effective Training And Leadership Skills:
Knowledge of basic training methods, operational software, and leadership principles. Hands‑on coaching, team building, adaptability across multiple sites.
Payroll Management:
Expertise in managing payroll with focus on scheduling and overtime control.
Technological Proficiency:
Use of PMC’s revenue management and scheduling software. Collaboration with IT and vendors for new technologies.
Excellent Communication And Reporting Skills:
Regularly report to operations, HR, and external vendors with clear, concise communication.
Adaptability And Flexibility:
Manage changing environments, frequent travel, and unexpected challenges.
Work Environment:
Indoor and outdoor settings, collaboration with teams, vendors, clients.
Physical Demands:
Extended sitting, standing, walking, lift moderate weights. Vision requirements: close, distance, peripheral, depth perception, focus adjustments.
Cell Phone Use:
Personal cell phone may be required for work-related communication; reimbursement per company policy.
About Parking Management Company (PMC) Parking Management Company (PMC) is a national parking services provider based in Nashville, Tennessee, specializing in hospitality‑focused parking solutions. Services include valet and self‑parking management, shuttle transportation, event parking, porter and bell services. PMC operates across multiple states and serves hotels, resorts, residential communities, healthcare facilities, restaurants, and event venues. Known for a white‑glove, customer‑first approach, PMC extends the hospitality experience to partners and guests.
How To Apply If this opportunity aligns with your skills and interests, apply today by filling out our mobile‑friendly company application. We look forward to hearing from you! Ready to swap the ordinary for the extraordinary in valet parking? Click “Apply Now” and let’s start a conversation. We’re eager to welcome the next member into our PMC family.
Pay Transparency PMC is committed to pay transparency and equity among all employees and provides a work environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws and federal, state, and local laws on compensation, pay transparency, and pay equity.
Additional Compensation And Benefits
Health Benefits – Medical, vision and dental insurance – Upon eligibility
401K – Upon eligibility
Supplemental Insurance – Life insurance and critical illness
Bonus opportunities
Internal leadership development program
Paid time off
Paid training
Tuition assistance through Bellevue University – Up to $5,250 per year
Nationwide discounts through Perks at Work
Military friendly employer
Employee At Will Employment with PMC is on an at‑will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120‑day introductory period applies.
Fair Labor Standards Act (FLSA) This position is classified as exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role are not eligible for overtime pay for hours worked beyond 40 in a workweek. PMC adheres to all applicable federal, state, and local wage and overtime laws. All hourly rates will meet or exceed the minimum wage requirements for your specific work location. PMC is compliant with all state workman’s compensation laws.
Employee Leave PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc.
Equal Employment Opportunity (EEO) Statement Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
ADA And Equal Employment Opportunity (EEO) Compliance Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Other; Industries: Retail
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Valet City Manager Department:
Valet Parking Operations Reports directly to:
Area Manager Schedule:
Full Time Status:
Exempt Compensation:
Salary plus bonus opportunities (Salary can vary depending on market and applicable experience)
Position Summary The Valet City Manager is responsible for overseeing the operations, financial performance, and service quality of multiple valet locations within a designated city or region. This role ensures efficient operations, strong client relationships, and exceptional customer experience while managing staff, optimizing revenue, and maintaining compliance with company policies and local regulations. The City Manager serves as the key liaison between the company, property owners, and business partners to drive growth and operational excellence.
Primary Objective To lead and manage valet parking operations by ensuring efficient service delivery, financial profitability, and high customer satisfaction. The City Manager focuses on staff leadership, client relations, and operational efficiency, implementing strategies that enhance revenue, improve service quality, and maintain a safe and professional work environment across all valet locations.
Duties And Responsibilities
Operations Management:
Oversee the daily operations of multiple valet parking locations, ensuring smooth and efficient service. Develop and enforce operational procedures, safety protocols, and company policies, conducting regular site visits to monitor service quality, vehicle handling, and adherence to company standards. Implement strategies to optimize traffic flow, space utilization, and overall service efficiency.
Staff Leadership And Development:
Recruit, hire, train, and manage valet supervisors, attendants, and operational staff. Ensure employees meet performance expectations, appearance standards, and customer service protocols. Conduct staff evaluations, provide coaching, implement development programs, and address staffing needs, scheduling, and employee relations to maintain a productive and engaged workforce.
Financial And Revenue Management:
Monitor and analyze financial performance, including revenue, expenses, and profitability. Oversee cash handling, reporting, and compliance with financial procedures. Identify opportunities for revenue growth through pricing adjustments, new service offerings, and operational efficiencies, and prepare and present financial reports and forecasts to senior management.
Client And Business Relations:
Act as primary point of contact for property owners, business partners, and municipal stakeholders. Address client concerns, negotiate contracts, and maintain strong professional relationships. Develop strategies to improve service quality, exceed client expectations, and identify new business opportunities to expand valet operations.
Customer Experience And Service Quality:
Ensure all valet locations provide exceptional customer service focused on guest satisfaction. Monitor and respond to customer feedback, complaints, and service issues promptly, and implement training programs to enhance guest interactions and improve service quality.
Compliance And Safety:
Ensure adherence to local parking regulations, permits, and legal requirements. Enforce company safety policies to prevent vehicle damage, employee injuries, and liability issues, and conduct safety audits and training sessions to maintain a secure work environment.
Technology And Equipment Management:
Oversee the use and maintenance of valet parking equipment, ticketing systems, and payment processing technology. Identify and recommend technology upgrades to improve efficiency and service delivery.
Travel And Communication:
Travel may be required for site visits, overseeing performance, addressing challenges, and supporting new account launches. Maintain ongoing communication and provide consistent updates and performance insights into leadership. May require use of personal cell phone for operational matters.
Supervisory Responsibilities:
Involve staff in planning, decision-making, and process improvement. Provide regular feedback, support skill development, encourage professional growth, and promote a culture of quality.
Additional Responsibilities:
Perform other tasks as needed to support company’s operational and financial objectives. Attend required staff meetings and complete assigned training modules. Work flexible hours during financial close periods or corporate meetings.
Competency/Qualifications Education/Experience:
Bachelor’s degree in business, hospitality, management, or a related field preferred but not required. Minimum 5+ years of experience in valet parking, hospitality, transportation, or operations management, with a proven track record of managing multiple locations and large teams.
Financial Acumen:
Strong experience in budgeting, financial reporting, and revenue optimization.
Client Relationship Management:
Demonstrated ability in contract negotiations and business development.
Local Parking Laws:
Familiarity with local parking laws, permits, and compliance regulations.
Certificates And Licenses:
Valid driver’s license and reliable transportation; maintain acceptable motor vehicle record (no more than three moving violations within 3 years). Clean background check required. No special certifications necessary.
Advanced Client Management Skills:
Build and maintain strong relationships, effective communication with stakeholders, anticipate client requirements, and coordinate responses across multiple locations.
Effective Training And Leadership Skills:
Knowledge of basic training methods, operational software, and leadership principles. Hands‑on coaching, team building, adaptability across multiple sites.
Payroll Management:
Expertise in managing payroll with focus on scheduling and overtime control.
Technological Proficiency:
Use of PMC’s revenue management and scheduling software. Collaboration with IT and vendors for new technologies.
Excellent Communication And Reporting Skills:
Regularly report to operations, HR, and external vendors with clear, concise communication.
Adaptability And Flexibility:
Manage changing environments, frequent travel, and unexpected challenges.
Work Environment:
Indoor and outdoor settings, collaboration with teams, vendors, clients.
Physical Demands:
Extended sitting, standing, walking, lift moderate weights. Vision requirements: close, distance, peripheral, depth perception, focus adjustments.
Cell Phone Use:
Personal cell phone may be required for work-related communication; reimbursement per company policy.
About Parking Management Company (PMC) Parking Management Company (PMC) is a national parking services provider based in Nashville, Tennessee, specializing in hospitality‑focused parking solutions. Services include valet and self‑parking management, shuttle transportation, event parking, porter and bell services. PMC operates across multiple states and serves hotels, resorts, residential communities, healthcare facilities, restaurants, and event venues. Known for a white‑glove, customer‑first approach, PMC extends the hospitality experience to partners and guests.
How To Apply If this opportunity aligns with your skills and interests, apply today by filling out our mobile‑friendly company application. We look forward to hearing from you! Ready to swap the ordinary for the extraordinary in valet parking? Click “Apply Now” and let’s start a conversation. We’re eager to welcome the next member into our PMC family.
Pay Transparency PMC is committed to pay transparency and equity among all employees and provides a work environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws and federal, state, and local laws on compensation, pay transparency, and pay equity.
Additional Compensation And Benefits
Health Benefits – Medical, vision and dental insurance – Upon eligibility
401K – Upon eligibility
Supplemental Insurance – Life insurance and critical illness
Bonus opportunities
Internal leadership development program
Paid time off
Paid training
Tuition assistance through Bellevue University – Up to $5,250 per year
Nationwide discounts through Perks at Work
Military friendly employer
Employee At Will Employment with PMC is on an at‑will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120‑day introductory period applies.
Fair Labor Standards Act (FLSA) This position is classified as exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role are not eligible for overtime pay for hours worked beyond 40 in a workweek. PMC adheres to all applicable federal, state, and local wage and overtime laws. All hourly rates will meet or exceed the minimum wage requirements for your specific work location. PMC is compliant with all state workman’s compensation laws.
Employee Leave PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc.
Equal Employment Opportunity (EEO) Statement Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
ADA And Equal Employment Opportunity (EEO) Compliance Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Other; Industries: Retail
#J-18808-Ljbffr