General Manager – Riverwoods Campus

Western States Lodging Management & Development is seeking an experienced General Manager to lead all operations on the Riverwoods Campus, home to four integrated hospitality properties. SpringHill Suites Marriott TownePlace Suites Marriott Riverwoods Conference Center Elements Restaurant Compensation & Benefits

Salary:

$120,000+ per year depending on experience, plus bonus opportunities. Benefits:

Comprehensive health, dental, vision, and life insurance; 401(k) with company match; Health Savings Account and more. What You’ll Do (Key Responsibilities)

Campus Operations Leadership

Oversee day-to-day operations across all four properties to ensure smooth, efficient, guest-focused performance. Provide strong executive leadership to hotel, restaurant, and conference center teams. Maintain full compliance with Marriott brand standards and company policies. Review brand quality scores, operational KPIs, and conduct regular property walk-throughs. Ensure facilities are clean, well-maintained, and operationally ready. Guest Experience

Create a culture of fast, friendly, consistent service across the entire campus. Resolve guest concerns promptly and professionally. Maintain and improve guest satisfaction scores on all platforms. Sales & Marketing

Collaborate with the Director of Sales to execute sales, marketing, and revenue strategies. Support proactive sales efforts, including 1-2 days per week of sales calls. Ensure teams are fully prepared for groups, events, conferences, and VIP guests. Strengthen community presence and brand visibility. Financial & Business Management

Review daily performance, forecasting, labor, and productivity. Manage annual budgets and control operating, labor, and F&B costs. Oversee cash handling, inventory controls, and AR processes. Prepare and present monthly financial statements with clear business insights. Drive campus-wide profitability while maintaining exceptional service. People & Culture

Recruit, hire, onboard, and develop team members at all levels. Build a positive, inclusive culture with strong communication and accountability. Review and approve payroll; ensure compliance with labor standards. Maintain employee files, training records, and required documentation. Provide ongoing coaching, performance management, and succession planning. Facilities & Maintenance

Ensure hotels, conference center, and restaurant are safe, well-maintained, and fully operational. Oversee preventive maintenance programs and capital projects. Address facility issues quickly to minimize downtime and protect guest experience. Additional Duties

Represent WSLM professionally with community partners and brand leaders. Support special projects and reporting as needed. Qualifications

5+ years of Hotel General Manager experience (Marriott experience strongly preferred). Bachelor's degree in Hospitality, Business, or related field preferred (or equivalent experience). Strong knowledge of hotel operations: front desk, housekeeping, maintenance, F&B. Familiarity with PMS, POS, revenue management, and standard office software. Experience with restaurant or food & beverage operations preferred. Conference center and event operations experience preferred. Strong problem-solving, decision-making, and multi-property management skills. Ability to drive key metrics: guest satisfaction, financial performance, and brand compliance.

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