H-E-B
Senior Director of Food Service - Central Market
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Senior Director of Food Service - Central Market
role at
H-E-B
Responsibilities
Lead the strategic direction and performance of all Food Service departments across Central Market stores, including Chef Prepared Foods, Bakery, Pastry, Deli, Cheese, Coffee Bar and Restaurants
Serve as the Merchant Leader of Operations
Set operational, culinary, and customer experience standards that drive consistency and excellence across the brand
Collaborate closely with senior leadership, culinary innovation teams, operations, merchandising, and H-E-B support partners
Serve as the enterprise champion for culinary innovation, in-store shopping experiences, and fresh food leadership
Team Leadership
Directly lead a team of 5 Business Development Managers and a total team of 14+ leaders and support staff
Develop talent pipelines, succession plans, and performance strategies to grow and retain a high‑performing team
Cultivate a culture of accountability, coaching, and continuous improvement
Travel regularly to stores to assess performance, coach teams, and inspire operational excellence
Operational Excellence
Own enterprise‑level financial performance for all Food Service departments, including sales, labor, food cost, and shrink
Drive process improvement across systems for production planning, labor management, inventory control, and food safety
Ensure compliance with all food safety, sanitation, and regulatory standards
Analyze key business metrics and customer insights to inform strategy and improve guest satisfaction
Culinary & Brand Stewardship
Ensure Central Market’s food service offerings reflect culinary leadership, innovation, and brand differentiation
Partner with category, product, and marketing teams to develop seasonal programs, new products, and store‑level activations
Guide the evolution of prepared food programs and in‑store dining formats that align with changing consumer expectations
What You Bring To The Table
10+ years of progressive experience in grocery retail & merchandising
3+ years buying office leadership experience
Experience managing senior‑level direct reports (e.g., BDMs, Regional Leaders) with total teams of 15+
Strong expertise in scratch‑based cooking, culinary merchandising, food safety, and restaurant‑level service operations
Product Development process management experience
P&L ownership and deep financial literacy across high‑volume, complex operations
Bachelor’s degree in culinary arts, Business, or equivalent work experience
A passion for developing leaders, building culture, and driving guest delight
Excellent communication, collaboration, and change management skills
Passion for food, world‑class food knowledge
Willingness to travel frequently across Texas
Why Central Market? As part of the Partner‑owned H‑E‑B family, Central Market offers the opportunity to lead with purpose, own your impact, and shape the future of culinary retail in Texas. If you are passionate about food, hospitality, and people—you’ll thrive here.
Seniority Level Director
Employment Type Full‑time
Job Function Management and Manufacturing
Industries Retail
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Senior Director of Food Service - Central Market
role at
H-E-B
Responsibilities
Lead the strategic direction and performance of all Food Service departments across Central Market stores, including Chef Prepared Foods, Bakery, Pastry, Deli, Cheese, Coffee Bar and Restaurants
Serve as the Merchant Leader of Operations
Set operational, culinary, and customer experience standards that drive consistency and excellence across the brand
Collaborate closely with senior leadership, culinary innovation teams, operations, merchandising, and H-E-B support partners
Serve as the enterprise champion for culinary innovation, in-store shopping experiences, and fresh food leadership
Team Leadership
Directly lead a team of 5 Business Development Managers and a total team of 14+ leaders and support staff
Develop talent pipelines, succession plans, and performance strategies to grow and retain a high‑performing team
Cultivate a culture of accountability, coaching, and continuous improvement
Travel regularly to stores to assess performance, coach teams, and inspire operational excellence
Operational Excellence
Own enterprise‑level financial performance for all Food Service departments, including sales, labor, food cost, and shrink
Drive process improvement across systems for production planning, labor management, inventory control, and food safety
Ensure compliance with all food safety, sanitation, and regulatory standards
Analyze key business metrics and customer insights to inform strategy and improve guest satisfaction
Culinary & Brand Stewardship
Ensure Central Market’s food service offerings reflect culinary leadership, innovation, and brand differentiation
Partner with category, product, and marketing teams to develop seasonal programs, new products, and store‑level activations
Guide the evolution of prepared food programs and in‑store dining formats that align with changing consumer expectations
What You Bring To The Table
10+ years of progressive experience in grocery retail & merchandising
3+ years buying office leadership experience
Experience managing senior‑level direct reports (e.g., BDMs, Regional Leaders) with total teams of 15+
Strong expertise in scratch‑based cooking, culinary merchandising, food safety, and restaurant‑level service operations
Product Development process management experience
P&L ownership and deep financial literacy across high‑volume, complex operations
Bachelor’s degree in culinary arts, Business, or equivalent work experience
A passion for developing leaders, building culture, and driving guest delight
Excellent communication, collaboration, and change management skills
Passion for food, world‑class food knowledge
Willingness to travel frequently across Texas
Why Central Market? As part of the Partner‑owned H‑E‑B family, Central Market offers the opportunity to lead with purpose, own your impact, and shape the future of culinary retail in Texas. If you are passionate about food, hospitality, and people—you’ll thrive here.
Seniority Level Director
Employment Type Full‑time
Job Function Management and Manufacturing
Industries Retail
#J-18808-Ljbffr